Crewroom Reviews 

224
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Great kit, good fabric and fit. More importantly responsive and kind team behind the brand. THANK YOU for your recent help - so much appreciated

Company replied

Rated 5 out of 5 stars

Outstanding service, going out of their way to help with a garment for my son. Totally brilliant. Thank you to Sophie for your excellent customer service. It was really appreciated :)

Company replied

Rated 1 out of 5 stars

Crewroom quality has dropped massively. They used to supply quality rowing kit. When I ordered 2x identical elite shorts, firstly the wrong size arrived, the replacement then arrives in a completely d... See more

Company replied

Rated 4 out of 5 stars

Things arrived, but communication about delivery was confusing and sometimes sent after things had already been delivered. Kit looks fine, but some more info on leg length and rower height in size cha... See more

Company details

  1. Activewear Store
  2. Clothing Store
  3. Sportswear Store

Written by the company

Back in 2000 we began life as a kit shop and juice bar set up for local rowers in Putney. Today we're producing performance training and racing clothing for rowers, runners & general outdoor lovers across the world. Our company is founded on passion, determination and innovation. It’s derived from our heritage in rowing and it's at the heart of everything we do – in our attention to detail, our considered approach to product design and fabrics, and our genuine love of the outdoors. It’s what sparked the idea behind the brand and it’s what drives us forward – like every great athlete – to work hard and to be the best at what we do. Come take a look.


Contact info

4.2

Great

TrustScore 4 out of 5

224 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(224)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a one piece and got no…

I ordered a one piece and got no communication for two weeks around it. Then got a bill from FedEx in the post and then literally got a notification that the transaction ways cancelled. I give up. This is the second Roine I’ve had an issue with Crewroom deliveries since Brexit and their comms have been terrible both times

26 July 2023
Rated 2 out of 5 stars

Over two months not to get the T Shirt

No dispatch email and after two weeks when telephoned you claimed the T-shirt was lost in the post. A replacement was to be dispatched, after two weeks a email query revealed that the item had not been dispatched as even though one was still showing available on the website, it didn’t exist. A more expensive replacement was selected and after two weeks it finally arrived, the 26 or 27th of July. The original item had been ordered 16th of May in time to be delivered for my husband’s birthday on the 1st of June. I would rate your stock management as incredibly poor, your customer service as well below the minimum required to say that it’s just about ok. The only redeeming element is when I was contacted by a rep to advise me that having originally ordered a large tee, the replacement base layer ought to be XL. My husband rates your gear highly but I won’t be purchasing from you again.
Very dissatisfied C

15 May 2023
Rated 5 out of 5 stars

Efficient

Efficient, received my order promptly. Fabric is very soft and comfortable to wear. Really happy. Tgsnks Crewroom

26 April 2023
Rated 5 out of 5 stars

I love everything I ordered

I love everything I ordered! Uni feels a bit looser than I had hoped. Very high quality design on leggings. Practical! Pockets everywhere! Fabric very comfy!

27 April 2023

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