Great kit, good fabric and fit. More importantly responsive and kind team behind the brand. THANK YOU for your recent help - so much appreciated
Company replied
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Great kit, good fabric and fit. More importantly responsive and kind team behind the brand. THANK YOU for your recent help - so much appreciated
Company replied
Outstanding service, going out of their way to help with a garment for my son. Totally brilliant. Thank you to Sophie for your excellent customer service. It was really appreciated :)
Company replied
Crewroom quality has dropped massively. They used to supply quality rowing kit. When I ordered 2x identical elite shorts, firstly the wrong size arrived, the replacement then arrives in a completely d... See more
Company replied
Things arrived, but communication about delivery was confusing and sometimes sent after things had already been delivered. Kit looks fine, but some more info on leg length and rower height in size cha... See more
Back in 2000 we began life as a kit shop and juice bar set up for local rowers in Putney. Today we're producing performance training and racing clothing for rowers, runners & general outdoor lovers across the world. Our company is founded on passion, determination and innovation. It’s derived from our heritage in rowing and it's at the heart of everything we do – in our attention to detail, our considered approach to product design and fabrics, and our genuine love of the outdoors. It’s what sparked the idea behind the brand and it’s what drives us forward – like every great athlete – to work hard and to be the best at what we do. Come take a look.
Crewroom HQ, Embankment Studios Putney, SW15 1LB, London, United Kingdom
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I ordered my gear several months ago and it still has not arrived
Great rowing gear. Fit well. Appropriate warmth. Fabric feels terrific
I ordered a one piece and got no communication for two weeks around it. Then got a bill from FedEx in the post and then literally got a notification that the transaction ways cancelled. I give up. This is the second Roine I’ve had an issue with Crewroom deliveries since Brexit and their comms have been terrible both times
The order came really quickly and the shorts are brilliant- thanks!
Great products great fit so comfortable and does the job when on the river.
No dispatch email and after two weeks when telephoned you claimed the T-shirt was lost in the post. A replacement was to be dispatched, after two weeks a email query revealed that the item had not been dispatched as even though one was still showing available on the website, it didn’t exist. A more expensive replacement was selected and after two weeks it finally arrived, the 26 or 27th of July. The original item had been ordered 16th of May in time to be delivered for my husband’s birthday on the 1st of June. I would rate your stock management as incredibly poor, your customer service as well below the minimum required to say that it’s just about ok. The only redeeming element is when I was contacted by a rep to advise me that having originally ordered a large tee, the replacement base layer ought to be XL. My husband rates your gear highly but I won’t be purchasing from you again.
Very dissatisfied C
Quick delivery & top quality kit. My favourite rowing supplier.
I love the clothes and the fit, most of the time, the quality is superb. They are now using more eco-friendly fabrics which is fantastic
Excellent from start to finish couldn't be easier to use and delivery service really great thank you
Efficient, received my order promptly. Fabric is very soft and comfortable to wear. Really happy. Tgsnks Crewroom
I love everything I ordered! Uni feels a bit looser than I had hoped. Very high quality design on leggings. Practical! Pockets everywhere! Fabric very comfy!
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