Crew Clothing Reviews 

Ordered a jumper in the sale several weeks ago, still not arrived and no communication. How long should one wait? Will it ever turn up? Terrible online ordering process, avoid.

Ordered a dress for store collection, which arrived very quickly, Tried dress on in the store - at least 2 sizes too big. Initiated return without the item leaving the store. Receipt was a signature and date written on the despatch note, but no refund after 3-5 working days. Couldn’t contact store - phone rang out and voicemail ‘full’. Chat bot only online.
Returned to store — if no refund by •• date, come back and we’ll ’look into it’
Why should I have to go backwards and forwards to the store ( involving a round trip of 20mins each time) to chase a refund that should have been initiated at the time of collection and immediate return??? Absolutely appalling service.
I will be looking into a chargeback.

I have always received items as described and true to size. Excellent quality and value. Much more true to size than other uk stores. I very rarely return items. Thank you so much.

Bought quite a few sweatshirts in the sale. Sadly they shrink in wash and dryer. In future i would order a size up. Also they are quite short

Having had a couple of garments shrink and my communication with the Head Office and customer service, my faith in Crew Clothing is resumed. Just some clear clarification was needed. So if you dont have a receipt you won't receive a refund. What can be offered is an exchange for the same article of Clothing or something else. Some products may have been reduced in price so you won't get the purchase price. Crew clothing have redeemed themselves in offering me the chance to exchange and as a result I spent another £40. So a win win as they say.

Not very happy😡This company keeps hold of your money. Refunds take weeks.Feel very reluctant to deal with this company anymore.

My review seems similar to others .. sold me sale stock they do not have .. ordered 3 shirts in the sale .. one has arrived other 2 been waiting 10 days. Emailed them and got an email back saying need to wait 5 days. If they had looked into this properly they would see it has been over 5 days.. fear I will be trying to chase my money back .

jumper and after receipt received an email saying I now had free postage for a year. I then bought a jumper for my wife and noticed they had charged me £3.95 postage. Contected them to be told the email for free postage was a mistake but they would refund it this time. Was told this twice but now saying it had been taken off before despatch which it hadn't. As I say nice clothes awful customer service!

Don’t bother. I ordered an item and received a confirmation email but then I heard nothing for almost a week. Phoned customer services who said they’re trying to source the item I ordered from one of their stores (rather than the warehouse as not in stock there) and that’s why it’s taking longer. I asked to cancel the order, which they did. I hadn’t been charged yet thankfully. I won’t order from them again as unfortunately I no longer trust this company given my own experience and some negative reviews on here. It’s a shame as I do actually like a lot of their clothes but the lack of communication regarding my order wasn’t any good.

I first bought last year in their end of summer sale, for the new season coming in. I really love all the items I bought and for a fantastic price. My fiancé loves the 3/4/T-Zip jumpers and I love their shirts. I recently bought from them again in the sale, and got two gorgeous merino jumpers and then recently a dress. Two of the dresses I have received are really nice quality and heavy so they sit on my shape very nicely.
My first time buying I was concerned due to the delay of shipping, but I was responded to very quickly and to be fair, I was maybe a bit inpatient. Anyway, highly recommend crew I love their items.

Placed a big order but when it arrived 1 item missing and another item the wrong colour although I had orderd the colour I wanted and it was in stock when i orderd it Customer sevice lady said colour I wanted was sold out parcel took 10 days to come so i supose sold out in between ordering and dispatch .Once the parcel was dispatched it arrived very quickly The customer sevice lady was nice and issued a refund which I haven't got yet but expect to get it in the next few days .Disapointed I didn't get what I orderd and had to go out and buy alternatives as they were gifts to take to a family reunion and i needed them for the 12th Feb So had to spend more money before the refund arrived .

This was a very poor experience - I ordered 2 items yet on the day the order was picked up(many days after placing the order), I was advised one item was no longer available. Finding a telephone number to call was nearly impossible, their bot chose for me to return the one item - not yet delivered.

I managed to speak to customer service who were not at all interested in their failure to send a pair of socks.

I’ve been purchasing Crew clothing for many years, due to the good quality and often offering good sale items. However, my last purchase of five shirts is extremely disappointing. The quality has completely changed, shirts are thin and often delivered in a crumpled scruffy manner, not in complete packaging. There are competitors who sell for similar prices, with outstanding quality in comparison. I would have given a lower star rating, however, unlike many other recent reviews, I did receive a prompt refund thankfully.

What ever you do, do not use this company. I odered two jumpers nine days ago and they have not been recived. Today I spoke to customer services and they commented that the courier company had probably lost the goods and that 'We(crew clothing) cannot be expected to track all orders' I then spoke to the customer services manager who said that i was being unfair and had probably not heard her coleague correctly. I asked for the Managing Directors name and she, the customer services manager stated that she did not know who the MD of the company was only the finance director. She then got totally flustered and put the phone down. Look at the amount of bad reviews Crew Clothing have. DO NOT USE.

Shocking quality at a premium price. Got a 100% merino Tshirt and it’s got a hole in it after a few wears - and has bobbled terribly. Absolutely unacceptable for £55!

I placed an order a full week ago. The items haven't even been dispatched yet... How can it take this long?! i won't shop here again.

I would not buy this clothing brand again poor quality after a few washes , zips not the best quality I suppose you get what you pay for at the end of the day .

I have often looked at Crew Clothing and finally got around to buying a few items in the sale to check them out for size etc....
Sadly, none of the items were suitable and so I returned the whole order.
I am STILL waiting for the REFUND.
The goods were returned by Royal Mail on 13th January, I receveived an email on 19th January saying that my refund was being processed - and still nothing - it is now 5th February.
16 days from the date they said the refund had been processed.
This is not a company I would buy from again

I placed my order on Sunday and it’s now Friday evening and it has only just been despatched. It had been at ready for despatch for 6 days with no sign of it actually being despatched. Poor response from their Customer service claiming relocation of their distribution centre causing long delays. That’s not the customer’s fault . They should state this at checkout so customers can make an informed decision about proceeding to checkout. Not good enough Crew Clothing 😡

Waiting on a return - send SIX emails and zero response. Been buying from this company for over 20 years - I worry they are in trouble. Terrible customer service - will not buy from them again.