Credit Style Limited Reviews 

559
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were let down by their experience overall. Consumers frequently received unexpected billing letters and aggressive phone calls demanding payment for debts they did not recognize, never incurred, or had already completely settled elsewhere. People found the overall customer service extremely frustrating, frequently describing staff members as unhelpful, unprofessional, rude, and nearly impossible to reach when trying to resolve disputes. Though some individuals faced very stressful encounters, a small group of reviewers were happy with specific staff members who listened carefully and successfully cleared incorrect charges from their records. These helpful representatives provided reassuring assistance to customers seeking clarity on complicated account situations.

What people talk about most

Payment

Customers had negative experiences with payment, reporting frustration over unexpected demands and... See more

Customer communications

Reviewers mention negative feedback about contact, highlighting that phone calls are frequently ignored and... See more

Customer service

Consumers express deep frustration and dissatisfaction regarding customer service interactions. Reviewers... See more

Staff

Users describe negative interactions with staff, expressing widespread frustration over rude and unhelpful... See more

Claim

Clients share negative opinions, consistently reporting frustration with receiving unexpected communications... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I contacted Credit Style today to discuss why a letter had arrived 7 days after it was dated. I provided my name address and CS ref. he asked for my mobile which i refused to give as this is not par... See more

Rated 1 out of 5 stars

SCAM! Horrible people, gave me a true anxiety attack for lies. We got a bill in my husbands name to owe money to British Gas, last bills were in my name and last time he had an account was many years... See more

Rated 1 out of 5 stars

Trying to chase a debt on a property that is nothing to do with me, in a town I've never visited. Sent an email and followed up with a phone call, and surprisingly got through to someone who said... See more

Rated 1 out of 5 stars

SCAMMERS! I have received a letter, email & phone calls chasing over £1000 on behalf of "their client " British Gas for electricity. Firstly, my name isn't on any British Gas bills as I don't de... See more

Company replied


Company details

  1. Debt Collection Agency

Written by the company

At Credit Style, we always maintain a customer focus and offer more flexible systems than the industry norm. We believe approaching debt recovery in this way increases client satisfaction and ultimately delivers better results. As such, we are proud to see our reputation for hard work and strong performance is continuing to grow. Our experienced team of collectors and credit management professionals regularly help businesses recover funds, taking away a time-consuming but essential task so they may focus on their own business priorities.


Contact info

1.2

Bad

TrustScore 1 out of 5

559 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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1.2

All reviews

(559)

62 reviews in the last 12 months

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Rated 1 out of 5 stars

Not liable for debt

Not liable for debt as parents passed away and asked for them to wait for me to get money out of account. NEVER answer a phone call EVER , leave on hold up to 18 mins,

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam!!!!

Received letter stating owe British gas for electricity. Funny enough the amount it states is what British actually owed me from 2023 finally sent me a cheque in February 2026. Now credit style are asking for it back. I've not checked account number yet. Letter is addressed to me yet i was not the account holder the wife was. Is this a SCAM!. Seems to be what I am reading other reviews

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam beggars ,demand money for no reason

01/04/26.scam beggars.sens me letter that I have to pay £200 for an outstanding bill else they will take legal action.the funny part is there was nothing I owned to any company.anyways I contacted them today and lady name Jessica. She ia 1 of the biggest fraud ever.1st ask me to pay and same legal threat. I was laughing as soon I gave her the the case I'd they created(fake)she starighyaway changed her tone.and said o ur case is closed.so discard this letter. I then ask why u send me this letter u fraudsters.she aggressively said discard it.a hig fat shame on thay fake fraud lady and company.im very surprised that they have tons of red flags here so why the UK gov is not taking any legal action against those fraudsters as they litterly giving panic attacks to innocent ppl.but glad im.not that innocent as I straightaway put her in her shoes.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Total scammers

Total scammers, harassing me for non existent debt to British Gas. Haven't been their customer for years and all my accounts were settled. But do you think these scammers would stop harassing? Nope keep sending me threats.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Crooks, they will hound anyone even when proven wrong

These crooks began chasing me for the debt of the long dead previous property owner. Despite being provided with written confirmation from British Gas that we did not owe anything they continued to hound us. Weve gone to the Financial Ombudsman to complain and will be suing for harassment

24 March 2026
Unprompted review
Rated 1 out of 5 stars

My daughter who was not even an adult…

My daughter who was not even an adult at the time, kept receiving notices for unpaid british gas debt when she has never owned a house or rented, she was never part of the rental contract or anything that could have caused this 'issue' . They say its related to previous family house we rented when there is no way she is tied to it, everything was also paid in time and no debt by me either. its an absolute scam.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Complete scammers

Complete scammers. Received a call saying I owe money to British Gas for my previous property. Called British Gas and was told the balance was at zero and I owe nothing. Do not pay them a penny.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Bordering on harassment!

I've been receiving letters from Credit Style & CST Law stating I owe money for two British Gas unpaid bills...strange as I've never had an account with British Gas! Where they've received my name and address from is anyone's guess!

I called them, they said there was no-one in their 'British Gas department' to help and would call me back...that never happened. I returned some of their paperwork stating I've never had an account with British Gas and have been told from British Gas themselves to 'just ignore the letters' and yet they continue to arrive, now threatening CCJ's and legal fees.

This is bordering on harassment now.

This company, although seemingly legitimate, must make money out of some morally questionable practices.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Check the debt is yours before you pay…

Check the debt is yours before you pay anything! Credit style contacting me and sending letters IN MY NAME for a British Gas debt (I’ve never been with British Gas) nor have I ever lived at the address the debt is from. I can only assume this was completely random trying to scare someone into paying or the debtor lived at my address at some point. I originally spoke to Chris in December at which point he seemed nice and said it was sorted. It was not sorted. They have continued to send letters and call me since then. I have spoken to them 4 times each time the attitude of the person getting worse, including Chris who I had previously spoken to I was told it was sorted all times. Again it was not sorted. I spoke to British Gas multiple times who also told me it was not my debt and they can see I have no account. I have had to send tenancy agreements proving where I was living at the time DESPITE THE DEBTORS NAME BEING KNOWN. How is this legal? It’d be one thing if letters were coming to my address for the debtor but to attach a debt to my name simply because I moved into a property is disgraceful. If someone were to walk out of a coffee shop without paying do I then go after you for the debt simply because you walked in after them? No.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Asking for a gas bill from a property where there's no gas. Reporting to police, action fraud and CIFAS. Scumbags

9 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM that almost put us in hospital

SCAM! Horrible people, gave me a true anxiety attack for lies. We got a bill in my husbands name to owe money to British Gas, last bills were in my name and last time he had an account was many years ago. The numbers didn't match our numbers and there had been a tenant living at that address for many years now too. Right before applying to remortgage, and during husband's health issues, gave us a heartattack. HORRIBLE PEOPLE

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Doggy scammer emails

So not sure on what the heck happened, but the sent me an email saying I owe British Gas some money, the usual bla bla stuff, but here is the thing I actually check my accounts and kept them up to date, so I KNOW I owe British gas nothing, in fact they owe me, as some of my accounts are in credit.

Do your own checks on whatever account they claim to have on you before handing over anything.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!

SCAMMERS!

Don't pay these scum anything. What I found even more distasteful is that they targeted my elderly mother.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam - They contacted my daughter when she turned 18 about a British gas debt when she never rented or owned a house

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Was worried about the negative reviews, but the guy who answered the phone was super helpful

Was worried about the negative reviews, but the guy who answered the phone was super helpful!

Received 2 Credit Style letters in the post saying I owe British Gas money, for a period before we completed on the purchase of this property. I had already contacted British Gas multiple times over the past few months, but a few weeks ago, I was reassured that we do not need to pay anything, and that we will receive no more 'chase' letters.

Despite this, we received 2 Credit Style letters in the post today. I explained the situation to the representative on the phone. They were super helpful, took down some details, and said they would get the case closed right away, and also reassured me that but wouldn't affect my credit score etc!

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Utter fraudsters

Utter fraudsters. Have phoned and sent me letters saying I owe British Gas more than £200. I don't owe anything. Don't pay them a penny.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say a massive thanks to Shaun at cst legal

I would like to say a massive thanks to Shaun at cst law. A while ago I found out through the land registry that I had two charges on my property that was nothing to do with me. It was shock horror. After contacting Shaun. Thanks to his positive determination and finding things in the archives going back years. He managed to completely sort this out in my favour and the charges removed. This has been very stressful for me. But I will never be able to thank Shaun enough for all his hard work. Amazing. Massive Regards Rob mosson

28 January 2026
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Shaun’s manager.

Thanks
Credit Style

Rated 1 out of 5 stars

These people short be investigated by…

These people short be investigated by the fraud office. They are chasing us for a totally non existant debt.

23 January 2026
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi ,
I am sorry to hear of your experience. We would like the opportunity to assist further on this matter, I have sent you an information request via Trustpilot.

Thanks
Credit Style

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