No problem in the ordering process, and it was delivered promptly. One problem was that I had ordered a set of earrings but another set had been sent. I contacted the company via email (had to do so... See more
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Review summary
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I have always been satisfied with the quality of the products I have received.
I ordered several coffee mugs. They were all beautiful. They were packaged very well so nothing arrived broken.
Ease of ordering Quality of products Professional personal. Would like to get the St Patrick coffee again
Company details
Written by the company
Creative Irish Gifts offers the world's largest selection of Irish and Celtic gifts at http://www.creativeirishgifts.com
Contact info
Woodland Heights Road 3801, 72212, Little Rock, United States
- www.creativeirishgifts.com
4.2
Great
35 reviews
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So frustrating and ridiculous
So frustrating and ridiculous. Finally, I receive an email that there are no return authorizations: customers are to address their own return package. However, CIG/Trustpilot had just responded that they are sorry for the slowness of their return authorizations!! Yesterday, I returned the sweater that was too large in my self-addressed package, UPS charged $16.97 to return the sweater. The CIG return process needs to be improved, it is completely substandard.
21 May 2026
Reply from Creative Irish Gifts
We appreciate you bringing your concerns to our attention. Your feedback is valuable, and we are actively working to improve our communication and response times to ensure a smoother, more consistent return experience for all of our customers.
We sincerely apologize for the confusion and frustration you experienced during your return. As outlined in our return policy, customers are responsible for return shipping costs unless the item is incorrect, damaged, or the return is the result of an error on our part. In those cases, we are happy to provide a prepaid return label at no cost to the customer.
Thank you again for your patience and for giving us the opportunity to improve.
Beautiful gift to myself.
My tea pot and cup look as good as it did in the picture. Love the design and it’s well made. I haven’t tried the breakfast tea yet since I still have some that I brought over from Ireland. Also I was very impressed on how well it was packaged for shipping. They could have dropped the box from a 5 story building and I don’t think anything would have broken. Good job.
29 May 2026
Fast delivery
Fast delivery. Watch was just as described. Will definitely buy from you again.
27 May 2026
Claddagh Earrings
No problem in the ordering process, and it was delivered promptly. One problem was that I had ordered a set of earrings but another set had been sent. I contacted the company via email (had to do some research to find a telephone number). Response was that there had been an error in their catalogue I could either keep was they sent or return for a full refund. The earrings that I had originally order were now no longer in stock. I opted to return, and company said they would send a prepaid postal label. Didn't receive label within a couple of days so emailed them again (can't get my money back until they get their product back). Took a week to get the label. I like this company, and I have bought numerous things before without any issues. I think the time it took for them to rectify my problem was too long.
12 May 2026
Reply from Creative Irish Gifts
Thank you for your feedback and for being a valued returning customer. We're pleased to hear that your ordering experience and delivery met your expectations, but we're sorry that the incorrect pair of earrings was sent and the delay in providing the return label.
We appreciate your comments and are actively working to improve both our return processing times and the overall customer experience. Our goal is always to provide excellent service and make the return process as easy and convenient as possible.
Thank you for your patience and continued support. Looking forward to providing you with the level of service you've come to expect from us.
Great gift selections
Great choices for all the people I give gifts to, from girlfriend, fishing buddies, family, friends in my Union Local#88, neighbors, even the postman. This site has it all. Quick and easy ordering, fast delivery, and quality items that never disappoint.
12 May 2026
The mug was beautiful and the shipping…
The mug was beautiful and the shipping was quick! My wife loves it!
4 May 2026
Ease of ordering
Ease of ordering
Quality of products
Professional personal.
Would like to get the St Patrick coffee again
12 May 2026
Thank you for the quick shipment of…
Thank you for the quick shipment of high quality items.
4 May 2026
This hat didn’t fit
This hat didn’t fit, seller should put the size on the description. This fit maybe a small adult and I ended up giving it to my wife. Won’t purchase anything else on this site if this is what I need to look forward to.
30 April 2026
Reply from Creative Irish Gifts
Thank you for your feedback. We're sorry to hear the cap did not fit as expected. The product listing does state that the cap is “one-size-fits-all”, but we understand that fit can vary from person to person and may not work comfortably for everyone.
We appreciate you bringing this to our attention, and we will review the listing to see if we can include more detailed sizing information to help future customers make a better-informed decision. We also offer a variety of other hats and caps on our site that include detailed size charts for a more tailored fit.
We do accept returns for items that do not work out, and our customer service team is always happy to assist with the return process.
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