Christopher Pratts Reviews 

6,463
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,177 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being extremely helpful, polite, and thoroughly knowledgeable when discussing various furniture options and specific room requirements. Many individuals highlight the exceptional customer service, noting that assistants provide detailed information and take plenty of time to understand individual needs. However, some customers also noted that the extensive selection of sofas, chairs, and other home furnishings makes browsing both comprehensive and straightforward for everyone. Visitors truly appreciate the relaxed showroom environment, where professional teams offer valuable guidance without ever applying any aggressive sales pressure during visits.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being welcoming, professional, and... See more

Product

People report positive experiences with product, highlighting the extensive range of stylish and high-quality... See more

Service

Consumers find service to be positive, highlighting knowledgeable and helpful staff who provide informative... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, stress-free, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Leeds store on Saturday 12th September and received excellent service. Upon arrival we were greeted by a member of the team and then allowed to browse the store without interruption, un... See more

Rated 5 out of 5 stars

We didnt realise the sheer size of the place but it disnoffer exactly what we needed and would go again. With wonderful customer service from David T, we felt well informed about products, but not ove... See more

Rated 5 out of 5 stars

We have been looking for a sofa for quite a while and my sister suggested Christopher Pratt. The store was well laid out with plenty of sofas to choose from . Craig came across to help us he was f... See more

Rated 5 out of 5 stars

We visited the store to buy furniture for our summerhouse - we spotted two sun loungers of exceptional quality. We finally decided to buy making several calls to Craig who responded promptly / informa... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Lighting Store
  5. Living Room Furniture Store

Information provided by various external sources

Our Philosophy: "The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

cpratts.co.uk

Written by the company

‘as its reputation for quality and service grew so too did Christopher Pratts’
In keeping with the beliefs and principles of its founder, Christopher Pratts has created the largest and most comprehensive furniture experience in the country.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Christopher Pratts is an established business. We have been successfully serving our local community for over 160 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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5.0

All reviews

(6,463)

1,143 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality furniture

We visited with my mother to Christopher pratts in Leeds.
We purchased a sofa before lockdown, still doing great. And ordered some chairs for a dining table. Chris was very helpful! and put the order through for us smoothly.
Great quality furniture.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

The final part of our new build journey…

The final part of our new build journey was bar stools, Craig went beyond showing me so many options and configurations. Worked through our kitchen design, colours and other furniture to ensure I had a complimentary design. Wish I’d discovered this store earlier (although not sure my bank balance or husband do!) thanks again

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent choices and quality of furniture

I was looking for a sideboard with a cupboard and drawers in solid oak, but it had to be a specific size. I received excellent customer service from Duncan Edwards today in the Leeds store. He was professional and friendly without being intrusive . He suggested looking in another area of the store to ensure I had seen all available options and I was happy with my choice.

I was also impressed that delivery to the room the sideboard will be situated is included in the price which was already competitive. That was especially helpful to me as it is going upstairs and I wouldn’t have been able to manage on my own.

All in all a very pleasant experience and great choice of quality furniture for the home. I will certainly shop there again.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Second purchase this year

We made our second purchase with Christopher Pratts this year, this time 2 sofas. We came back to them as we had such a good experience when we recently bought a dining table and chairs. (The guys who delivered these were excellent).
Pratts have a great selection to choose from. David Johnson was very good to deal with, very helpful and personable.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Five Star Experience at Christopher Pratts Leeds

Excellent experience purchasing our new furniture from Christopher Pratts in Leeds. We purchased two beds, two mattresses and a glass table, and from start to finish the service was fantastic.

A special mention to Dale, our sales assistant, who was extremely helpful, friendly and knowledgeable. He took the time to understand what we were looking for, gave us great advice without being pushy, and made the whole purchasing process easy and enjoyable.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service...

We visited the store a couple of times in recent weeks and have just placed an order for a new sofa and chairs. We were looked after by Duncan (Edwards) who was courteous, knowledgeable and a real pleasure to meet. Christopher Pratts has an almost overwhelming range of products, fabrics and options from which to choose.
Duncan gently guided us towards an appropriate purchase. We look forward to delivery in a couple of months' time. Thank you.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Worth a visit

We came back to the store, having ordered from Duncan Edwards previously. We knew exactly what we wanted and he made the process of ordering easy. He explained everything well and followed things up with an email. Would highly recommend both him and the store.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I went to the Showroom with my wife and we had a very good reception from the staff they were very helpful specially Craig the gave us a lot of honest advice .

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent 5 Star service purchasing a…

"I received exceptional five-star service while purchasing a new super king bed from Pratts in Leeds. Dale provided outstanding customer support, thoroughly answering all of our questions regarding product quality and available options. The entire experience was relaxed, welcoming, and highly professional—a standard of service that is unfortunately quite rare today."

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Malaika

I needed arrange interest free credit and received excellent help and guidance from Malaika. She was patient and knowledgeable and explained what needed doing and quickly resolved the matter.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent thorough work !

We ordered a footstool to compliment our sofas previously bought. We dealt with Mark Huntington who managed to source this from the supplier even though the range had since been discontinued. He even managed to make sure the feet on the footstool were exactly the same as the sofas we have. Excellent work 10/10.

12 July 2026
Unprompted review

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