CozyMole Reviews 

1,307
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Brilliant service - what a difference compared to most online shopping. I purchased two waterproof suits for our kids and didn't quite get the right size for them, CozyMole were brilliant about t... See more

Rated 5 out of 5 stars

Bought the Littlelife toddler backpack after our daughter decided to start walking/running 2 days before a trip to the seaside/countryside. I had visions of chasing her as she headed into the sea but... See more

Rated 5 out of 5 stars

First order with CozyMole and have to say great company to deal with. Delivery was fast (2 days) which was really appreciated considering the items were replacements for an order placed with Blacks th... See more

Rated 5 out of 5 stars

Quick delivery bought waterproof fleece lined pants ...Excellent product thought the pants might Ave been too clunky and legs get stuck in them but their great, thick so warm but not to heavy and ver... See more

Company details

  1. Children's Clothing Store
  2. Outdoor Clothing and Equipment Shop
  3. Outerwear Store
  4. Winter sport Store

Information provided by various external sources

CozyMole specialises in outdoor clothing and footwear for children: walking boots, waterproofs, child carriers, snow boots, ski wear, packable waterproofs, softshell, windproof, swimwear, and even some essential lines for adults like socks and packables.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,307)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

Excellent customer service, fast shipping, great product. Thank you.

7 January 2020
Unprompted review
Rated 5 out of 5 stars

Superb selection of winter items

Superb selection of winter items helped us get ready for a last minute break to lapland. Delivery was next day and we had lots of email help in deciding what we needed. Can't recommend highly enough.

3 January 2020
Unprompted review
Rated 5 out of 5 stars

Good service

Ordered 2 gloves. Arrived promptly. Unfortunately one pair was too small. I returned it and received money back. Quick in replies. Great service.

1 January 2020
Unprompted review
Rated 3 out of 5 stars

I ordered 4 bags

I ordered 4 bags. Two came with their packaging missing. I emailed customer service but never heard back. Due to the bags being gifts I didn't time to return.

18 December 2019
Unprompted review
CozyMole logo

Reply from CozyMole

Hi Claire,
We emailed you last night after you left your review. We have not received any emails/calls or other enquiries from you regarding your order. We would have replied, of course.
The brand of bags you bought have changed their packaging policy and have changed from a normal 'tagged and bagged' policy to using a backing card for this product. So for the variants you ordered, 2 were from each packaging state from the manufacturer. I'm sorry if this caused a problem for you, but all the items were perfectly genuine and simply had different packaging, not missing packaging.
We're happy to try to resolve this, but please contact us to do so.

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