We've been with CoverForYou for over 3 years now on a multi-trip plan, and cannot recommend it highly enough. Thankfully, we've only ever had to claim on it once due to cancelled flights writing off o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used coverforyou for travel insurance quite a few times but have never had to contact them by phone before today. The call was answered immediately after i chose from the initial selections and s... See more
I called up to cancel a policy as I had found another provider who was cheaper. The guy (didn't ask his name) was friendly, personable and professional. He made the whole process smooth and easy.... See more
Dexter was the agent who answered my call he listened then took the necessary action to resolve my issue and explained in a way I understood. Would recommend both the company and Dexter to anyone
Company details
Information provided by various external sources
CoverForYou are an online travel insurance specialist. We aim to offer some of the best value insurance products in the UK and abroad by ensuring our products are the perfect balance between price and benefit levels.
Contact info
4.6
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Very helpful and efficient
23 August 2024
Helpful and knowledgeable thank you for…
Helpful and knowledgeable thank you for your help Nicky
23 August 2024
Reply from CoverForYou
Thank you for reviewing our services, we’ll pass your feedback onto Nikki to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club at https://www.coverforyou.com/club/
Was on holiday in May
Was on holiday in May, phoned the insurance company to find out where the nearest hospital was but the staff member couldn't understand me, due to the pain I was in.I therefore went into hospital for 1 day then returned home and was in hospital for 3 days. On the return to my home, I completed the insurance documents to get my money back in early June....still waiting for even a response. Any time I call, they have no idea what they are doing or they want more info, I stated I've already given them that info and they then 'restart' the 10 working day counter for them to check it. Very angry, I'm now being charged interest on the credit card for the medical treatment, which they will pay. Very poor service and lack of empathy.
10 June 2024
Unprompted review
Reply from CoverForYou
Thank you for your review.
We are sorry to hear that your claim has been delayed. Unfortunately, during busy periods, such as the pick summer season, claims may take between 6 and 10 weeks to be reviewed, once all the information and documentation relating to a claim has been received. We have however, escalated your case to the claims handlers appointed by the insurer of your policy, and requested them to contact you as soon as possible.
If you require any further assistance, please let us know.
Really friendly and helpful
Really friendly, professional. Clearly explained everything. Very helpful
23 August 2024
Great help and advice when needed
Mikhaela was fantastic. Very professional and helpful with a lovely reassuring manner.
23 August 2024
Reply from CoverForYou
Thank you for reviewing our services, we’ll pass your feedback onto Mikhala to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club at https://www.coverforyou.com/club/
Excellent Cover
I’ve used Cover for you many times.
Great prices, easy to arrange. Can’t fault it!
23 August 2024
I've used Cover For You for my Holiday…
I've used Cover For You for my Holiday Insurance for many years, I've always found them to be very competitive at pricing, always very helpful people to help with any enquiry. I last spoke to Nicky on the 23rd of August to pay for another well priced Holiday Insurance, she was such a friendly very bubbly lady who helped me with my policy. They are the 1st company I think of whilst looking for Holiday Insurance.
22 August 2024
Reply from CoverForYou
Thank you for reviewing our services, we’ll pass your feedback onto Nikki to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club at https://www.coverforyou.com/club/
Quick and efficient.
My query was dealt with quickly and efficiently. Zyreena was kind and understanding and answered my questions in a way I could understand. She also explained the follow up steps I needed to take. The email for that follow up came quickly as did the confirmation that I had updated my insurance information.
21 August 2024
Reply from CoverForYou
Thank you for reviewing our services, we’ll pass your feedback onto Susie to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this timeto remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (includingbig names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s,Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.coverforyou.com/club/
Top service
Very pleasant, professional and charming. Sorted everything out quickly and was very informative, a pleasure to talk with.
22 August 2024
Nicky - Customer Services
Nicky was very helpful and assisted with my issue very quickly
20 August 2024
Reply from CoverForYou
Thank you for reviewing our services, we’ll pass your feedback onto Nkki to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club at https://www.coverforyou.com/club/
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