Coventry Building Society Reviews 

Always professional service. Quick and easy transactions.

Coventry BS savings interest rates are always competative. Its easy to change from an ISA account to new higher interest paying ISA account online using their App.

Very easy to open the account. Changed my ISA to a higher interest rate. Did this over the telephone and it was done within 5 minutes. The agent was very helpful.

Excellent service, polite and very helpful staff, Southam Branch.

Coventry Building Society has excellent ethics, and gives me a good return on my money on the plan I have chosen, which suits my needs very well.

The staff were very helpful, very willing and patient to solve an immediate problem with necessary online communication

Just set up a savings account.
Fairly easy.
All seems ok so far.

Great place to save. The call handler was so helpful and I was glad to find a new savings product with Coventry so I can stay with them. Have been with them for decades.

I wanted to find out how much i could pay off without incurring charges. They dcpkained 10% of january's remaining balance...gave ne option to reduce payment or term.... i paid of 5% really easy to set up & reduced my mortgage by 1 year .

I have been saving with the Coventry for many years now and I am completely satisfied with the service they provide.

Ultimately spoke to some helpful staff. Was put on hold several times for an unacceptable amount of time.

Online services straightforward and easy to navigate. Always been supportive and it is pleasing that a local branch is still available

A traditional building society with every modern element necessary. For me, the human voice or reason was amazing.

Great customer service from a polite, friendly and knowledgeable advisor who resolved my query quickly and efficiently. This combined with great products makes me stay and reinvest regularly with the Coventry.

Very helpfull
The only thing is things take a few days for transactions to go through

This used to have the small customer focussed approach and its major apeal .......
now any contact immediately gets you are in a que responce time 45 mins.
Not the way to keep cusomers happy .....and stop saying if its easier visit your branch .....we would bu you closed them all remember ..... Time it was bought out

Coventry building society never cease to amaze me
Here we are again I have a fixed bond mature 31/8/26 I completed my maturity options on line received the confirmation letter dated 4/8/26 I checked all details and found them correct
I check my accounts this morning to find the monies re invested in another fixed account until December 27
I suggest everyone who has had a maturing ACC to check to make sure monies have gone to the correct accounts
I hope the Coventry reach out to me
Once again shocking service from outdated systems
Updated provided information as requested I don't know why I supplied it as no one has contacted me
I did eventually get the monies to the account I nominated after a long wait for call to be answered and a less than helpful and an unknowledgeable operator
2 days later and despite providing contact details no one has bothered to contact me

Awful - spent days/weeks going back and forth with them trying to set up my daughters ISA with her trust fund money of a few thousand and then they wrote to me weeks after to say the account could not be opened after all as it was not passed the offer date! I tried opening it well before this and it’s their incompetence that led to the delay! In the process of closing my son’s account with them due to this. I’d advise go with the more well known banks/building societies as I can’t imagine them messing around like this.

We needed to withdraw some cash from our ISA account for the first time & thought the whole experience was very easy to understand.