Coventry Building Society Reviews 

Telephone customer service was patient, clear, calm, helpful and couldn't have been better ... and I got through straight away!

Have been using Coventry , with my bank, for many years
Their customer service over phone is excellent- always prompt and polite, v helpfi
I would recommend them as appear an ethical brand who in my experience treat customers well

Telphonist was extremely helpful to renew my savings account very pollite and got it sorted out perfectly 👌

Really easy to arrange everything online and when need be also easy to contact by phone too. Very happy customer

Easy transaction. Good website layout.

Contacted building society by phone. I wished to open a new account and move funds from an existing account to the new one.
I was dealt with in a polite, efficient manner.
Excellent service

The man I spoke to was very patient and took the time to resolve my problem

As 90 year old non technical person I found it very easy to achieve my goal online!

Helpful advisor who went out of his way to explain things and assist me. Excellent service

I called CBS with a specific query on my recently opened online cash ISA. The young lady who took my call was very helpful and really pleasant, but not the over the top “fake” nice that I personally don’t like. My query was easily resolved. The only niggle was the 15 minutes waiting time to connect to an advisor, however the automated system does keep you up to date and you are also offered the option for a call back. I simply put my phone on speaker and got on with other things.

Outstanding service and products. We have mortgages and children ISAs with Coventry and are very pleased with all the products.
When you call the wait time is minimal and always get nice and knowledgeable people.
Very highly recommended.

Very happy to recommend Coventry building society. I use the cannon park coventry branch regularly. Good service and nice people.p

I have just closed our remaining account with reluctance, but as part of a necessary simplification of financial matters as old age increasingly bites. Since our initial mortgage with the Coventry I have been impressed by the outworking of the Society's ethos; though contact has been entirely by web and telephone ny impression has always been of well trained and motivated staff and clarity of objectives and delivery. My one sadness has been the extent to which the Board has accepted that astronomical remuneration packages are necessary to recruit senior Executives etc. I believe there are still persons of quality and experience out there who do not need such large carrots and take pride in working for Charities and similar organisations.

A very eay website with clear instructions and security measure

Stay well clear of these cowboys, these muppets have stolen thousands of pounds worth of personal possessions, some belonging to a vulnerable, disabled person, there answer is to block calls & contact, upcoming court case will be displayed on here & Facebook
They really are heartless & think there above the law

Friendly advisors …competitive interest rates. Very easy to set up.Very easy website to use

Have no provision, or ambition, to roll over a limited withdrawal ISA when the expiry arrives into another ISA of the same type. Tried other providers before discovering the Coventry did, in fact, have a near-identical product on their savings account page, that they were seemingly not wanting to offer to a long-term saver with them. Have now opened the new ISA but so very clumsy. The NS&I renewal took three clicks and ten seconds, the Coventry took a thirty minute wait on the phone and then ten minutes.

The staff I spoke to were very helpful and carried out my requests.
Good service in my opinion.