Coventry Homes Reviews 

We bought a Coventry home that was an inventory home, and after having an inspection done on the property found it to be fairly well built. Some of the issues that we did find during the inspection were cosmetic in nature and we had them come out and fix them. Part of the allure to buying from Coventry was the "fact" that they had a 2 year fit and finish warranty as opposed to a 1 year like other builders. I use "fact" to describe it because that has not been the case at all. Some of the cosmetic issues that were "fixed" initially were actually done poorly and in some cases done wrong, including using the wrong paint on the outside of our house when they came to fix spilled paint that was left on the house during construction. The paint they used had a different finish and therefore does not match the other paint and is easy to see exactly where the touchups were done. We waited until the end of the 2 year period to make a list of things to fix, only to find out that anything that was a mistake or "bad workmanship" is not covered under their warranty. In other words they do not cover their own work and do not back the contractors they have working for them. The only thing they honored for the warranty, was items that were covered by a third party, like the HVAC system. So if you are going to buy a Coventry Home, do not believe them when they tout the 2 year fit and finish warranty, it is absolutely not what they say it is. Then after they denied my warranty claim, the manager would not even pick up the phone to call me about it, he made a guy that had just started working for them deliver the news. After I let him know i was disappointed and wanted to speak to his manager, he called me back again and said the manager didnt have time to call me, but they wanted to come by and have me sign a form stating that i understood they were denying the claim. I found that utterly ridiculous so I refused to sign it and I got a message stating they were closing the claim based on the fact that I would sign the disclosure, and that i refused to call them back. Horrible management, and I feel sorry for the new employee that was thrown into that situation. I even told him that I was sorry he was tasked to do this.

We built a house through Coventry Homes which was finished in January of 2016. While pouring concrete for the driveway and walkway several problems were noted. The company who poured the concrete didn't properly barricade the parameter which resulted in a trades worker walking through the concrete and pulling a toolbox through it. This issue was brought up to Coventry who only corrected one portion of the problem (the foot print still remains). This item was again brought up during our 3 month inspection and again during the 1 year inspection. We were repeatedly told that this was a warranty item but a supervisor would have to come to view the damage. Before our 1 year walk-through we noticed that rebar was starting to come through the concrete and again reported this problem to Coventry during our final 1 year walk-through. We were again told that a supervisor would have to come and view this. It has now been over 2 years since we have moved in and we are still trying to have both items addressed. During the last supervisor visit we were informed that they would only repair the foot print and that we were being unreasonable expecting them to repair the location where the rebar was showing through. We provided documentation to Coventry showing the requirements for rebar placement in concrete from the both the Alberta Building Code and Canadian Standard Association which requires the rebar to be 60mm below the concrete surface. Upon providing this information to Coventry we were informed that they are refusing to follow the required standards and will now no longer be repairing the panel with the foot print either. When we spoke with John Barone, their Warranty manager, and asked if they were going to repair our drive way to ensure it meets the required code, he laughed and told us 'no'. It is extremely apparent after discussions with numerous Coventry personnel that they are unaware of the legal codes required for building a house and their blatant refusal to have our driveway repaired to ensure it complies with provincial and federal standards is disgusting. They are clearly not following the guidelines of the Canadian Home Builders Association, of which they claim to be a member.