COURTS Singapore Reviews 

Poor online purchase experience

Contacted via email, call, online customer care but no updates

When received item, boxes teared off and out of shape

Courts advertised a premium vacuum cleaner on sale at a 60% discount. I went to the physical store. They said they had stock but not at that store. I ordered online there and then and got a message saying I would get the product within a week. A month has now passed. They say they won't get stock for at least a month but don’t know! They offered an inferior vacuum cleaner at the same price, reflecting only a 20% discount on retail price. After several email exchanges they simply don’t reply anymore. They have been dishonset.

Called Courts Singapore to check which outlet has the item I wanted to buy only to be greeted by a stupid bot and stupid options that don’t give any useful options or even to speak with a human being.

Called their customer service and reached out via their chat function, all very useless and very unhelpful. Please don’t give your money to a company doesn’t take care of it’s customers.

Went to buy washing machine

Tony and Mona from AMK Ave 6 Branch were very helpful

I have several issues with my sofa delivery. Firstly they delivered a manual reclining sofa though we ordered an electrical one. We have to wait about a month for the replacement while using the wrongly delivered sofa. After I received the correct sofa and used for a month, discolouration patches appeared on one of the pieces which clearly is a quality issue. Courts agreed to bring back to clean but could not totally clean it off. Courts attributed this to wear and tear and refused to replace. Similar patches also appeared in other pieces. There wa no problem when we used the wrongly delivered manual reclini bf sofa for the same period. It’s an obvious quality issue which Courts denied. I’m without proper set of sofa for months and Courts is eager to just return my sofa and close the case.I find such behaviours to be totally irresponsible and not trustworthy as a major retailer. Super bad experience.

Wallace, the attending staff at Courts Toa Payoh central, was very friendly and affable! Listened intently when queiried about the product by my spouse, and replied earnestly! Not only did he explained about the item we're purchasing for our daughter, he went about checking this and that for us to ensure that our purchase was fruitful!
Thanks, Wallace for the great service! Speaking from one former frontline staff to another, you represented Courts well! The friendly and approachable attitude went beyond expectations! And our daughter was very excited of the Wii 2 gaming console!

For an online store, their processing speed is pretty slow. Do not bother buying online unless you have great vouchers or discount. It might be faster buying from Shopee and Lazada even if its shipped from China

Never ending bad service from Courts. NEVER BUY AN EXTENDED WARRANTY FROM THEM! or you are going to regret it! I bought a 5 year warranty only to be terminated 2 months before it expired! Just because my washing machine broke down at this time. I have been having such bad service from them because these staff are not doing their proper job of customer service. What is their HR doing hiring them?My washing machine has been giving me problems and had been repaired due to faulty motherboard and screen. So this time, they say i have used up my repaired service and will be terminating the contract?!
A contract is a contract. We paid for it. We wont bother asking for help if the washer works fine! Its the product you sold that has been giving us the problem, what can we do?
Never buying at Courts again.
Please just go to Best Denki or Harvey Norman. Its better.

I had a good service from sales staff Zane Ng at Courts Megastore recently. He was very attentive to our needs and recommended the right sofa to us.

I bought a karcher cordless vacuum from Courts Causeway Point on 23/10/2025 and upon opening the box when home, I noticed that the charger was missing. I called Court customer service and after many back and forth, I was told that I must bring back the whole box in order for them to check whether it is true that the charger is missing. I told him that I have already assemble the vacuum cleaner and it was so bulky to bring but he insisted that this is their procedure. To me, this is ridiculous as I felt that Courts don't trust their customer and have no empathy at all as how am I going to bring the box and assembled vacuum cleaner and who is going to pay for my transportation.

Booked a slot for delivery of furniture for my apartment but the delivery was delayed with no notification from their end. Ended up waiting for over an hour over the stipulated time. Hope they can improve on this.

I seriously wonder after so many successful stories of e-commerce. How can a company be so bad at it. Everything about their online capability is bad. From their process, fulfilment, customer service, hotline, anything online basically.

Sold me a defective LG Tone Earbuds from Courts Online. CS refused to return/ refund or replace because the box was unsealed (customers not suppose to open their purchase). Forcing me to turn to LG, issue still unsloved. Waste of money and time. Lesson learnt to never buy from Courts Online again.

Sold me a non-functioning apple pencil, forcing me to deal with Apple Service for hours. Oddly, the packaging was in Thai -- don't know what they're selling, but what a crappy retailer. Terrible prices, shoddy goods, mean-spirited customer-service policies. Maybe people accepted such a badly run business decades ago, but nowadays there's no reason, just buy from a decent online retailer.

I am extremely disappointed with my recent purchase of an aircon from Courts, which is less than one month old. From the start, I have faced issues and repeated delays in getting proper service.

A technician came over and mentioned that there might be a leakage, which should not be happening for a brand-new unit. He was kind enough to help me top up the gas. However, when I contacted customer service, I was told that gas top-up is not covered under warranty. During the purchase, none of the staff informed me about this important detail, which feels very misleading.

Despite the technician’s visit, my aircon problem is still ongoing. Instead of resolving it, customer service simply told me to “monitor first,” leaving me with a faulty unit that I just paid for.

This entire experience has been very frustrating — no transparency during purchase, poor after-sales support, and my aircon is still not working properly. I truly expected better service and accountability from Courts.

Placed an order 2 weeks back and until now haven;t received any updates on the delivery schedule inspite of contacting multiple times.
They mentioned that they schedule will be updated in 3 days, but until now no updates. Pathetic service. Stay away, not worth few $ saved.

Bought the washing machine and dryer machine.

When come to delivery date, they sent only the delivery team, so on that day itself, no installation for staking.

I have to call the Courts for staking installation. This is unacceptable. Time consuming.

When the installation team came, they did the staking however I need to buy the necessary things like white tape, extension etc2.
I have to install adaptor, white tape etc2 on my own.

If I need their assistance to install the white tape etc2, I need to pay for their extra trip.

My things not yet tested if the machines work.

I was attended by Faridah the sales staff on 15 Aug25 @ Tampines store. She was very helpful. Delivery was on time on schedule. Had some defects on the coffee table. Delivery man was very helpful. He called his office to report & was told that the sales staff will follow up with me. Same day late evening, Faridah called me to follow up & and the issues was resolved efficiently.I am glad that I met a staff who is service oriented and I hope all other customers will receive the same level of service I experience at the Tampines store or their own outlets.

Ordered a Philips All-in-One Steam Iron through the Courts website on 12 Aug 2025, which promised delivery in 5 working days, and that their team would be in touch to update on delivery details. Did not receive any communications from Courts. Called on 18 Aug 2025 (5 working days later) to check on the status of my order and the sales assistant on the phone could only request that I continue to wait for their team to contact me and could not provide any firm dates on delivery or when the Courts team would contact me. Still waiting for updates from Courts.