Had warranty work done. Made an appointment but due to shop's busy schedule it didn't make any difference. Then unfortunately, the mechanic was injured during the repair and it was then delayed sev... See more
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See what reviewers are saying
I live in Virginia. Everyone in my area seemed afraid to tackle a transmission swap for my 2014 Mitsubishi outlander sport CVT transmission. Sue found a replacement for me and sounded confident in the... See more
Went in for six month checkup for recent clutch replacement. During evaluation, it was determined that the wrong clutch cable was used in original replacement which was performed in December of 2017.... See more
Dropped off on a Saturday, didn’t schedule with them just dropped it off. Monday they called me with an estimate, Friday the entire transmission was rebuilt, new torque converter, everything re-instal... See more
Company details
Information provided by various external sources
Hello and thank you for stopping by our site. We are a nationwide company with over centers throughout the US and Canada. We service, repair and rebuild all types of transmissions for both individuals and fleets companies. Typically, we work with clients who have transmission problems and are frustrated with the process of getting their car repaired. Our clients have told us before we started working with them they were concern with being overcharged for work performed. They were afraid of being lied too and would be charged for work that they did not need. Now, you probably don’t have these concerns, if you do, then you should call and find out if you qualify for a free complete transmission checkup. This includes a road test and external examination of your transmission, where we will evaluate the performance and condition of your vehicle's transmission, and determine what services, if any, are required.
Contact info
5350 University Parkway, Suite C, 27106, Winston-Salem, NC, United States
- 336-496-8734
- WinstonSalem@cottmanauto.com
- www.cottmanofwinstonsalem.com
4.7
Excellent
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service
Great service, good people, and I would use again and recommend.
22 September 2017
Unprompted review
Everything was made extremely easy by …
Everything was made extremely easy by Susan, work done quickly and professionally! I would definitely recommend
15 September 2017
Unprompted review
Reply from Cottman of Winston-Salem
And we appreciate that recommendation, Kevin! We're also pleased to know our service made for an easy, fantastic experience for you and your vehicle. Thank you! Gratefully, Cottman of Winston-Salem
Great service
Great service, reliable workmanship, always ontime, always courteous.
12 September 2017
Unprompted review
Reply from Cottman of Winston-Salem
5-star service is what we are here for, Christopher, and it's what our customers deserve when they are generous enough to offer us their business! Thank you for commenting on the reliability, timeliness, and courtesy you always find from our team. Gratefully, Cottman of Winston-Salem
The man Rob works there is so …
The man Rob works there is so professional and nice too. He took time out to address me and my daughter. We would recommend anyone to see him.
Thanks Rob from the bottom of our hearts
Shirley Nelson and Shalay Nelson
2 September 2017
Unprompted review
awesome job and great people
31 August 2017
Unprompted review
Nothing but postive
24 August 2017
Unprompted review
Reply from Cottman of Winston-Salem
Thank you so much for your generous message! Gratefully, Cottman of Winston-Salem
I had a great experience
I had a great experience. I received a trammision diagnostic.
21 August 2017
Unprompted review
Reply from Cottman of Winston-Salem
We always want our customers to have great experiences with us, Lorenzo, so we're so glad to read you did when getting your transmission diagnosed! Thank you for your support! Gratefully, Cottman of Winston-Salem
Cottmann was honest
Cottmann was honest. They didn't overcharge and didn't encourage repairs we didn't need. It makes us want to come back next time we need help.
12 August 2017
Unprompted review
Reply from Cottman of Winston-Salem
Honesty is always the best policy in our book, Clifford! Thank you for your support of our business, in person, and online. Gratefully, Cottman of Winston-Salem
I brought in my Saturn about a month …
I brought in my Saturn about a month ago and I am so pleased with how everything went. Price was decent and Miss Susan was the most kindest lady. She always returned my calls, answered all my questions, was very helpful.
9 May 2017
Unprompted review
Reply from Cottman of Winston-Salem
Hi Ashley, thank you for letting us take a look at your Saturn, and then for sharing your update! We are so pleased to read everything went smoothly, and that you found nothing less than the 5-star service our team aims for! Gratefully, Cottman of Winston-Salem
Great CVT transmission replacement.
I live in Virginia. Everyone in my area seemed afraid to tackle a transmission swap for my 2014 Mitsubishi outlander sport CVT transmission. Sue found a replacement for me and sounded confident in the work she and her staff can provide. I traveled to WINSTON SALEM from WYTHEVILLE Va. Everything was great from start to finish. Now after 1000 miles, the transmission works like a charm still. Thanks Sue and Cottman Transmission.
22 March 2017
Unprompted review
GREAT SERVICE
EACH TIME IVE DEALT WITH COTTMAN OF WINSTON , (SUSAN ) HAS BEEN GREAT TO WORK WITH. COURTEOUS, PROFESSIONAL, AND PROFICIENT IN ALL THE PROCESS
TOM C
1 March 2017
Unprompted review
Reply from Cottman of Winston-Salem
Thank you, Tom! It is definitely great to read the story of the courteous, professional, and proficient service you've found from us. That's what we're here for! Gratefully, Cottman of Winston-Salem
Great place
I came here because I had a 2005 Nissan Maxima with a failing transmission. Susan was very helpful in telling me what was wrong and what was needed to fix it. Free diagnosis and the fact that they specialize in transmissions made my experience all the better.
18 January 2017
Unprompted review
Reply from Cottman of Winston-Salem
We appreciate your choice in our Cottman center, Ravon, and we are equally as grateful for your recommendation! Keeping you and your Maxima safely on the road is something we take pride in, and reading that we're doing this well, makes us very happy. Thank you! Gratefully, Cottman of Winston-Salem
Happy!
I was impressed by the service and turnaround, both great! It even cost less than the quotes that I had received from another shop! If I ever need this type of work again I would go to Cottman's without hesitation!
18 November 2016
Unprompted review
Reply from Cottman of Winston-Salem
We look forward to those future opportunities to be here for you, Nat, and please know that our entire team appreciates your generous support. Gratefully, Cottman of Winston-Salem
This place sucks!!!!
My car broke down Tuesday. Called Cottmans Wednesday and was told they could not have it towed until Thursday. My car sat on their lot all day Thursday and Friday!! I called at 5 Friday and was told it would be Monday before they could look at my car. Website says they are open Saturdays, Susan, the manager, said she was not going to have her guys come in on Saturday. I have never dealt with such unprofessional people in my life.
I called Precision Auto Tune. They are towing it and fixing it Saturday.
24 June 2016
Unprompted review
Reply from Cottman of Winston-Salem
Juli, we want to apologize for any confusion or frustration you experienced with us. Some members of our leadership team will be reaching out to you shortly to discuss how we might work to earn your complete satisfaction in the future. Respectfully, Cottman of Winston-Salem
My trusted mechanic sent me to Cottman for simple servicing of my transmission.
Turns out it was the best advice I ever got for several reasons beyond competitive cost. Consumer service was totally beyond all expectations. I am Handicapped and the manager actually got into my car and with his diagnostic computer and showed me the actual function parameters of my transmission while I was driving. Amazing what all I learned and provided me pick with return of my car after my car was completed service at no cost to me. Amazing,,,, They also had a Dodge Cert, Tech do it so my extended drive train warranty service schedule was documented... what more could I ask for,,,I am totally satisfied and suggest you follow my experience to.
9 May 2016
Unprompted review
Reply from Cottman of Winston-Salem
Jed, we are delighted to read we offered everything you could possibly ask for in an automotive service experience. Doing what it takes to make sure our customers are happy is what keeps us going, and our team very much appreciates the time you took to validate our efforts. Thank you! Gratefully, Cottman of Winston-Salem
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