Cottman of Winston-Salem Reviews 

56
•
TrustScore 4.5 out of 5

4.7

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Rated 3 out of 5 stars

Had warranty work done. Made an appointment but due to shop's busy schedule it didn't make any difference. Then unfortunately, the mechanic was injured during the repair and it was then delayed sev... See more

Rated 5 out of 5 stars

I live in Virginia. Everyone in my area seemed afraid to tackle a transmission swap for my 2014 Mitsubishi outlander sport CVT transmission. Sue found a replacement for me and sounded confident in the... See more

Rated 5 out of 5 stars

Went in for six month checkup for recent clutch replacement. During evaluation, it was determined that the wrong clutch cable was used in original replacement which was performed in December of 2017.... See more

Rated 5 out of 5 stars

Dropped off on a Saturday, didn’t schedule with them just dropped it off. Monday they called me with an estimate, Friday the entire transmission was rebuilt, new torque converter, everything re-instal... See more

Company details

  1. Auto Repair Shop
  2. Car Accessories Store

Information provided by various external sources

Hello and thank you for stopping by our site. We are a nationwide company with over centers throughout the US and Canada. We service, repair and rebuild all types of transmissions for both individuals and fleets companies. Typically, we work with clients who have transmission problems and are frustrated with the process of getting their car repaired. Our clients have told us before we started working with them they were concern with being overcharged for work performed. They were afraid of being lied too and would be charged for work that they did not need. Now, you probably don’t have these concerns, if you do, then you should call and find out if you qualify for a free complete transmission checkup. This includes a road test and external examination of your transmission, where we will evaluate the performance and condition of your vehicle's transmission, and determine what services, if any, are required.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

56 reviews

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4.7

All reviews

(56)

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Rated 3 out of 5 stars

Cottman had repair my Transmission in…

Cottman had repaired my Transmission in Oct 2018. March 2018 front differential failed . I thought is was transmission (which was on warranty) so I had car towed to Cottman in Winston Salem from Asheville. Thank God I had AAA plus. I questioned weather differential was part of transmission and was informed it was not even though Front diff. is attached to the transmission. Took them over 2 weeks to repair car. I was told I would receive phone calls from them and never did and was lied to about when car would be ready twice.

13 April 2018
Unprompted review
Rated 5 out of 5 stars

Cottman did a wonderful job on a …

Cottman did a wonderful job on a vehicle that I gave to my grandson. The manager, Susan, took personal interest and made sure the job was done right as I live in another state. I appreciate the honest and thoughtful attention given to our needs and the service provided.

19 January 2018
Unprompted review
Rated 5 out of 5 stars

Quality Work

The people that work here are very knowledgeable and Susan, at the front desk, always takes the time to explain what the tech means on suggestions and what they did to diagnose or fix the issue. They were pretty quick on working on my car. I definitely will be back for any major car work that needs to be done.

2 January 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Excellent fast service. Did not try to talk me into something I didn’t need. Diagnosed the problem accurately and repaired my vehicle in a very timely manner.

25 December 2017
Unprompted review
Cottman of Winston-Salem logo

Reply from Cottman of Winston-Salem

Thank you so much for your message, Kenneth! You deserve nothing short of excellent service, and we will see you again the next time you stop by. Gratefully, Cottman of Winston-Salem

Rated 5 out of 5 stars

Great Honest Company!!!

My experience with Cottman is my best EVER with a repair shop. Susan was great about letting me know what was happening and despite some changes to the work that needed to be done, they still had it completed exactly when she said it would be. The honesty, and not doing work that was quoted but eventually not needed will make me return here whenever I need work done on my car! Thanks Cottman for making my rough week better!!

16 December 2017
Unprompted review
Rated 3 out of 5 stars

It’s a good place for repair

It’s a good place for repair. They do go over the procedures for checking your transmission, but geez $500 to check it might as well be a mortgage payment! For me I had a warranty but both (mileage and time) expired, so right back to paying, in my estimation, another $2000. My vehicle is not even valued for that much. It is important to note that after checking it, the serviceman did put in transmission fluid for me...that I had to pay for! Guess since not being able to pay for the $500 to see what was wrong, I️ just had to be milked for something. Definetly felt great! 🙄

16 November 2017
Unprompted review
Rated 4 out of 5 stars

The staff was very nice and the job was …

The staff was very nice and the job was completed and delivered when they said it would be. We have had to come back for one minor adjustment, but I believe this is common during the break in period. There was no charge for that adjustment and we were in and out very quickly.

13 November 2017
Unprompted review
Cottman of Winston-Salem logo

Reply from Cottman of Winston-Salem

Thank you for sharing your experience with us, Brian! We enjoyed taking care of you and your vehicle, and please be sure to let us know if you are ever in need of anything else. Gratefully, Cottman of Winston-Salem

Rated 5 out of 5 stars

Great experience

28 October 2017
Unprompted review
Cottman of Winston-Salem logo

Reply from Cottman of Winston-Salem

Thank you, Keith! We're proud to know you found just that from our team! Gratefully, Cottman of Winston-Salem

Rated 5 out of 5 stars

Lexus ES300

Great people and very honest good work cottman trans charlotte NC independent blvd thanks.

25 October 2017
Unprompted review
Rated 5 out of 5 stars

Very nice experience

Very nice experience, toke care of me.

11 October 2017
Unprompted review
Cottman of Winston-Salem logo

Reply from Cottman of Winston-Salem

Taking care of you and your vehicle is what we are all about here, Stacey! Thank you for giving us the opportunity, and thanks for the 5-star feedback. Gratefully, Cottman of Winston-Salem

Rated 5 out of 5 stars

Great service great price quick turn …

Great service great price quick turn around A+++

7 October 2017
Unprompted review
Cottman of Winston-Salem logo

Reply from Cottman of Winston-Salem

Thank you for the 5-star, A+++ review, Chuck! Your support is definitely appreciated by our team, and we will be looking forward to any future opportunities we have to serve you. Gratefully, Cottman of Winston-Salem

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