I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The Classic Double Larder is a fantastic product, we’re v.pleased. The customer service to arrange delivery was great. The standout was Ian and Gareth delivering our item from Cotswold Company. It’s... See more
Company replied
Great delivery service by Ryan & Chris , what a team these guys are , was very careful installing our furniture and taking away all the packaging , even brought us a bag of fudge 😛 thanks guys your a... See more
Company replied
Two greats guys delivered our new furniture. Meticulously unpacked and bought into our lounge. Both were very careful, polite and conscious of our decor, especially as it was not a straightforward l... See more
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, United Kingdom
- 0333 200 1725
- help@cotswoldco.com
- www.cotswoldco.com
4.7
Excellent
32K reviews
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Excellent advice and service from Sara…
Excellent advice and service from Sara at the K utsford store.
22 August 2026
Unprompted review
Reply from The Cotswold Company
Good morning Mrs Joan Mee,
We are absolutely delighted to hear about your positive experience! It's wonderful to know that you received excellent advice and service. Thank you for sharing your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Amazing staff
After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the whole process of delivery and options as we were little worried because we’re waiting on exchange for our house so nothing was set in stone yet.
Jo in the stow on the wold store was excellent.
22 August 2026
Unprompted review
Reply from The Cotswold Company
Good morning Rachel Phillips,
We appreciate your positive feedback. We're delighted to hear that our staff was so helpful and knowledgeable, especially given your situation with the house exchange. It's wonderful to know that you had such a positive experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very helpful manager in Chelmsford
Very helpful manager in Chelmsford.
22 August 2026
Unprompted review
Rude service from staff sadly
We were served by an Irish lady, I believe Lisa and she was unbelievable rude, probably the worst customer service I've received in a long time. We love Cotswold company and have purchased a quite a lot from them, this is the first bad experience. When we went to the till she said "you need to wait as I'm in the middle of more important work" about 3 min later we were served. Whole manner was just rude. Such a shame to have this service in such a beautiful shop.
22 August 2026
Unprompted review
Reply from The Cotswold Company
Good morning Anna Guest,
Thank you for taking the time to share this feedback, and please accept our sincere apologies for the experience you described. This is absolutely not the standard of service we expect for our customers, and we're genuinely sorry it fell so far short on this occasion, particularly for loyal customers who have shopped with us before.
We've raised this directly with the Showroom Manager, and it is being investigated further. We take feedback like this seriously, as every customer should feel welcomed and valued when they visit us in-store.
Thank you again for letting us know, and we're sorry this coloured what should have been a positive visit.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Visited Marlow store in May
Visited Marlow store in May. Very pleasant staff took our order and offered "a free named day delivery" in June. Week before, received email order being prepared. On eve of delivery enquired about delivery time slot only to be informed that our paid for and reserved kitchen cupboard was now unavailable and would be delivered in August.
Customer services were unable to help and blamed the shop staff. Compensation was promised but only after delivery (still waiting to hear on this 2 weeks post delivery). Subsequently the company had a summer sale and customer services reluctantly agreed to match the sale price (shop staff had already agreed this). We were surprised that the refund was reduced by the "free delivery cost"!
The delivery staff, Gary and Jake) were courteous and competent. Nothing was missing from our cupboard.
Overall not impressed by the Cotswold Company.
11 August 2026
Unprompted review
Reply from The Cotswold Company
Good morning Mr Timothy Lloyd,
Thank you for taking the time to share this detailed feedback, and for the kind words about Gary and Jake; we'll be sure to pass that on.
We're sorry to hear that your delivery date changed after being confirmed in-store, and we understand how frustrating that would have been so close to your reserved slot. We can see our customer care team have been supporting you since, and that the sale price was returned to you as a Goodwill Gesture.
We appreciate your patience throughout this experience and are glad the delivery itself went smoothly.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Exceptional!
Exceptional!
Great guys, very, very helpful.
Beautiful product, quality, stunning and sits beautiful in our bedroom.
The whole experience, from walking into the shop, to skill set of staff to delivery, all of it 💯
Thank you
18 August 2026
Unprompted review
Great furniture
Great furniture. Well made. Excellent delivery and overall customer service.
100% satisfied
15 August 2026
Bedroom stool
Very quick service.Had several items from this company quality very good .
15 August 2026
Satisfaction.
Did not arrive at the originally expected time, but kept updated, traffic delays ! When did arrive Ryan & Chris were very efficient, helpful & humours - a good advert for the company. The chest of drawers is doing its job as well.
12 August 2026
Unprompted review
Reply from The Cotswold Company
Good morning Mr Richard Odey,
We are delighted to hear that despite the traffic delays, our team members were efficient, helpful, and humorous. We appreciate your understanding and are glad the chest of drawers is working out well for you.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The delivery men were professional and…
The delivery guys Gary and Jake were professional and really efficient. The furniture looks great
20 August 2026
Unprompted review
Reply from The Cotswold Company
Good morning Sophie,
We are so pleased to hear that our delivery team was professional and efficient. It's wonderful that you are happy with your new furniture!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Do not accept BJS as Delivery company
Order furniture from the Cotswold Company and receive dreadful service from their delivery partners BJS. They deliver the furniture and are incredibly rude.
If you pay for delivery and unpacking - they point blankly refuse to take the packaging away (part of the service you pay for)
Aggressive delivery team members and when escalate to their management team you just get shouted at by the officious lady at the BJS office.
So if you order we suggest you insist that they do not use BJS as the delivery partner or you will receive dreadful service.
22 August 2026
Unprompted review
Reply from The Cotswold Company
Good morning Colin,
Thank you for taking the time to share this feedback.
I'm really sorry to hear about your experience with our delivery partner, BJS. The behaviour you've described, from the rudeness to the refusal to remove packaging as part of the paid service, along with how you were treated when you raised it with their management, falls well short of the standard we expect for our customers.
This is something we'd like to look into properly. Could you update your review with your order number so our Logistics team can investigate this further and follow up directly with BJS regarding your experience?
Thank you again for flagging this, and we're sorry for the frustration caused.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Charcoal Grey Double Bed
This double bed was brought 18th March 2024 and so far I have repaired it seven, yes 7, times. I note the current one on sales has been redesigned so perhaps made to last longer. The problem with my cotswold bed is that the two sides that hold the slats are made of paper (MDF). Screws will hold long in paper.
Order No. 4421629.
The excellent cotswolds customer service team got in touch with me after posting and I have found out my bed had already been removed from their bed selection. I was offered a replacement but I know my repairs will last and turned down their generous offer.
22 August 2026
Unprompted review
Reply from The Cotswold Company
Updated 26/8/26
Good morning Trevor Grover,
Thank you for taking the time to share your feedback, and I'm sorry to hear your experience didn't meet the standard we aim for. I appreciate you working with us to look into this further. I'm glad we've been able to reach a resolution that works for you. Should you have any further questions, please don't hesitate to reach out.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
*************************************************
Good afternoon Trevor Grover,
Thank you for your review and for letting us know about the ongoing issues with your Cotswold bed.
We'd like to look into this for you. Could you update your review with your order number so we can look into this further?
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great Service
We sales guy (Paul) recognised us from previous purchases and visits over recent years. Very helpful and informative.
Good advice on (not) paying extras to have the unit built up for us as it was so simple
Delivery was on a day and time window that suited us
22 August 2026
Unprompted review
Reply from The Cotswold Company
Good morning Customer,
We're so pleased to hear that our sales team recognised you and provided helpful and informative advice. It's wonderful that the delivery was on a day and time that suited you.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly
Friendly, helpful and polite
Could not fault any element of the service
21 August 2026
Unprompted review
From ordering to delivery the…
From ordering to delivery the experience was fantastic. Especially as we ordered on-line. Alex who delivered the item was amazing and put together our office desk, nothing was too much trouble. He was just soooo helpful. I will definitely be using The Cotswold company
13 July 2026
Unprompted review
Reply from The Cotswold Company
Good morning Nicky Thompson,
We are so pleased to hear that your ordering and delivery experience was fantastic. It's wonderful that our delivery team was amazing and helpful in assembling your office desk. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Delivery was smooth and quick
Delivery was smooth and quick. Ross and Gavin did a great job assembling the cabinet unit and explaining what needed to be done.
18 August 2026
Unprompted review
Reply from The Cotswold Company
Good morning Jonathan Reuven,
We're so pleased to hear that your delivery was smooth and quick. It's wonderful that our team did a great job assembling your cabinet unit and explaining everything. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Customer service at its best…
Ryan and Chris delivered a replacement wardrobe as the original had the final part missing. They were extremely polite and respectful whilst friendly. Both worked well as a team, they were efficient, all went well and I’m a happy lady.
Thanks Ryan and Chris!
21 August 2026
Unprompted review
Reply from The Cotswold Company
Good morning Lisa Bragg,
We are so pleased to hear about your wonderful experience. It's fantastic that our team was polite, respectful, and efficient, ensuring everything went well. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Ryan & Chris were really helpful with…
Ryan & Chris were really helpful with our delivery thank you so much!
21 August 2026
Unprompted review
Reply from The Cotswold Company
Good morning customer,
We are so happy to hear that our delivery team was helpful. Thank you for your wonderful feedback; it truly means a lot to us.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Service with a smile!
We’ve bought furniture from the Cotswolds Company many times, and the delivery and products have always been very good and delivered on time. The showroom staff are helpful and friendly (Marlow showroom), and the assembly team has always been excellent too.
We had to return one of the wardrobes delivered today which didn’t fit into our space, and customer services dealt with it quickly and efficiently.
Thank you Maciej/Dan for your help moving the wardrobe we did keep to a different position.
21 August 2026
Unprompted review
Reply from The Cotswold Company
Good morning Sue,
We are delighted to hear about your consistently positive experiences with our furniture, delivery, and showroom staff. It's wonderful to know that our customer care team handled your return so quickly and efficiently. We appreciate your kind words about the assembly team's help.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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