The Cotswold Company - Harrogate Reviews 

94
TrustScore 5 out of 5

4.8

Station Parade 49, HG1 1TT Harrogate, England, GB


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Rated 5 out of 5 stars

The delivery drivers were first rate. They unpacked everything and took all the packaging away. They also assembled the top and bottom sections of the dresser, attached the wooden handles, and unpacke... See more

Rated 5 out of 5 stars

We had a fantastic experience at The Cotswold Company in Harrogate, thanks in large part to Liam. He was incredibly helpful, friendly and knowledgeable, and a great salesman without being at all pu... See more

Company replied

Rated 5 out of 5 stars

Our 2 delivery guys were great! Bernard and Emerson arrived on time and were very professional and friendly. They removed all the packaging before bringing it into our lounge and they placed it wh... See more

Company replied

Rated 4 out of 5 stars

The staff in the Harpenden store were friendly and helpful without being overbearing, both when we visited the store and when it came to placing the order over the phone a few days later.


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Station Parade 49, HG1 1TT, Harrogate, England, United Kingdom

  • 01423 226467

4.8

Excellent

TrustScore 5 out of 5

94 reviews

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4.8

All reviews

(94)

5,559 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

We had a fantastic experience at The Cotswold Company in Harrogate, thanks in large part to Liam. He was incredibly helpful, friendly and knowledgeable, and a great salesman without being at all pushy.
Liam really took the time to understand what we were looking for, offered helpful advice and went above and beyond to make sure we were looked after. His relaxed, professional approach made the whole experience enjoyable and completely stress-free.

He is a real credit to The Cotswold Company, and his excellent customer service deserves recognition. Highly recommended - thank you, Liam!

4 September 2026
Unprompted review
The Cotswold Company - Harrogate logo

Reply from The Cotswold Company - Harrogate

Good afternoon Sarah,

We are absolutely delighted to hear about your fantastic experience at our Harrogate store. It's wonderful to know that our team member provided such helpful, friendly, and knowledgeable assistance, making your visit enjoyable and stress-free. We truly appreciate your kind words and recommendation.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Service in shop and with delivery all first rate

The delivery drivers were first rate. They unpacked everything and took all the packaging away. They also assembled the top and bottom sections of the dresser, attached the wooden handles, and unpacked and readjusted the shelves for me. Absolutely first class. I absolutely love the dresser. The soft colour of the wood and the Classic Cream colour compliment each other so well. Delighted with my purchase and with the service both in the shop when ordering and with the delivery.

4 September 2026
Unprompted review
Rated 4 out of 5 stars

The staff in the Harpenden store

The staff in the Harpenden store were friendly and helpful without being overbearing, both when we visited the store and when it came to placing the order over the phone a few days later.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Miss Shirley gave a wonderful customer…

Miss Shirley gave a wonderful customer service we were looking for sofa bed at Harrogate Showroom Cotswold Company.
Very professional and very high standard!

1 August 2026
Unprompted review
The Cotswold Company - Harrogate logo

Reply from The Cotswold Company - Harrogate

Good morning Laszlone Marjan,

We're so pleased to hear that our showroom team member provided such wonderful customer service when you were looking for a sofa bed. It's great to know you found the experience professional and of a very high standard!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Store staff were very helpful when…

Store staff were very helpful when ordering. Delivery was spot on and Bernard and Emmerson were excellent. Thank you for the packet of Fudge.....delicious.

14 August 2026
Unprompted review
The Cotswold Company - Harrogate logo

Reply from The Cotswold Company - Harrogate

Good morning Mary Wilson,

We're so pleased to hear our store staff were helpful and that your delivery was excellent. It's wonderful that our team provided such great service, and we're glad you enjoyed the fudge!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great product at good price

Great product at good price. Staff and delivery drivers excellent.
Can't thank Bernard and Emerson enough for their delivery service.

17 August 2026
Unprompted review
The Cotswold Company - Harrogate logo

Reply from The Cotswold Company - Harrogate

Good afternoon Mr Harry Chapman,

We're so pleased to hear you're happy with the product and price. It's wonderful that our staff and delivery team provided such excellent service. We appreciate your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Our 2 delivery guys were great

Our 2 delivery guys were great!
Bernard and Emerson arrived on time and were very professional and friendly. They removed all the packaging before bringing it into our lounge and they placed it where we asked them to.
They explained how to fit the handles and shelves and informed us about the 28 day period to report any issues.
The gift of the bag of fudge was a lovely gesture. All in all a quality experience. Order number 6729361

14 August 2026
Unprompted review
The Cotswold Company - Harrogate logo

Reply from The Cotswold Company - Harrogate

Good morning,

We appreciate your wonderful feedback! We're so pleased to hear that our delivery team provided such professional and friendly service, ensuring a quality experience. Thank you for sharing your positive comments.

Kindest regards
Rosie Annison - Senior customer care advisor

Rated 5 out of 5 stars

Hew was very helpful

Hew was very helpful, very polite and knowledgeable about the products in store. He made really useful recommendations and I will be back in store when we are ready to purchase. Thank you.

7 August 2026
Unprompted review
The Cotswold Company - Harrogate logo

Reply from The Cotswold Company - Harrogate

Good morning,

We're so pleased to hear that our team member was helpful, polite, and knowledgeable. It's wonderful that they made useful recommendations. We look forward to assisting you with your purchase!

Kindest regards
Rosie Annison - Senior customer care advisor

Rated 5 out of 5 stars

Helpful delivery staff

Bernard and Emerson were charming. Very helpfulAnd polite. Got the job done very efficiently.

14 August 2026
Unprompted review
The Cotswold Company - Harrogate logo

Reply from The Cotswold Company - Harrogate

Good Morning,

We're so glad to hear that our team members were charming, helpful, and polite. Thank you for your kind words about their efficient service!

Kindest regards
Rosie Annison - Senior customer care advisor

Rated 5 out of 5 stars

Last minute call in

Last minute call in, store closing at 5.30, perhaps a bit rushed, however dealt and spoken most efficiently, assistant very helpful.
It was a very day and store ambiance and temperature spot on

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Visited the Harrogate store on a couple…

Visited the Harrogate store on a couple of occasions . The staff very accommodating and helpful. Chris initially helped and then Hannah . We rang and made a purchase from Hannah , a very simple straightforward transaction.

8 August 2026
Unprompted review
The Cotswold Company - Harrogate logo

Reply from The Cotswold Company - Harrogate

Good afternoon Linda,

We're so pleased to hear about your positive experiences at our store. It's wonderful that our team was so accommodating and helpful, making your purchase a simple and straightforward transaction. Thank you for your kind words!

Kindest regards
Rosie Annison - Senior customer care advisor

Rated 5 out of 5 stars

First Class service and products.

First Class service and products.
Abi was very helpful.

24 July 2026
Unprompted review
The Cotswold Company - Harrogate logo

Reply from The Cotswold Company - Harrogate

Good morning Frank,

We're so pleased to hear you received first-class service and products. It's wonderful to know our team member was very helpful.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Professional service

Communication about the timeslot for delivery was clear with updates letting us know the van was due in the next 25mins. Bernard and Hadi were friendly and professional, checking whether to take off shoes and generally just nice guys. And the fudge was a lovely bonus!

24 July 2026
Unprompted review
The Cotswold Company - Harrogate logo

Reply from The Cotswold Company - Harrogate

Good morning Sharon Myler,

We're pleased to hear that the communication regarding your delivery time slot was clear. It's wonderful that our delivery team was friendly and professional, and we appreciate your kind words about them. We're also glad you enjoyed the bonus!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great service order no

Great service order no. 6870333
Driver Ryan Aslon
Friendly, efficient and tidy.
Shopping experience from beginning to end was very good.

17 July 2026
Unprompted review
The Cotswold Company - Harrogate logo

Reply from The Cotswold Company - Harrogate

Good afternoon Jenny Brunskill,

We're delighted to hear about your excellent shopping experience from beginning to end! It's wonderful that the delivery was friendly, efficient, and tidy. Thank you for your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great service.

Hadi and Jermaine have just delivered our larder unit. Great service. Received regular text re delivery time. Friendly and professional. Delivered with care. Very pleased with purchase. Would recommend.

21 July 2026
Unprompted review
The Cotswold Company - Harrogate logo

Reply from The Cotswold Company - Harrogate

Good afternoon Gail Wright,

We're so pleased to hear our delivery team provided such great service with your larder unit. It's wonderful that you received regular updates and that the delivery was handled with care. Thank you for your kind words and recommendation!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Thank you to Jermaine and Vasco for…

Thank you to Jermaine and Vasco for your great service. We’ve had a few deliveries from different places recently and you stand out with the care and attention you showed. Thank you again

8 June 2026
Unprompted review
The Cotswold Company - Harrogate logo

Reply from The Cotswold Company - Harrogate

Good afternoon Gillian Handford,

We're so pleased to hear our delivery team provided such great service and stood out with their care and attention. Thank you for your wonderful feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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