We have just bought two Rustic Oak wardrobes and a 7-drawer chest of drawers from Cotswold's Stow on the Wold showroom. The whole experience has been superb. Paul, who served us at the showroom,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everyone was very helpful without being too pushy. They left us to look at the product they answered all of our questions very quickly very directly. They helped us compare various products and made h... See more
Ordered a bed and some bedside tables, and was impressed by the quality and the service. Shop staff were friendly, the quality of the items is good and where assembly was needed it was straightforward... See more
Company replied
After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the wh... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, United Kingdom
- 01451 828 185
4.8
Excellent
316 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First rate service
Polite, helpful and knowledgeable service with a smile.
28 December 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Earle and Mike were excellent
Earle and Mike were excellent. They arrived when they said (called beforehand to confirm) and arrived cheerful and professional. They erected the dining table and unpacked the 6 chairs which were all well packaged. Excellent service and very happy with the products.
23 December 2025
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Ray Kolczak,
We're happy to hear that the team was punctual, cheerful, and professional. We appreciate your mentioning the efficient setup of your dining table and chairs. We're glad you're very happy with the products and service.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very happy with the products I ordered…
Very happy with the products I ordered and the delivery service, Rob & Kyle. J
We’re polite and careful when bringing in the furniture.
19 December 2025
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Joanna Barnes,
We appreciate you sharing your feedback. We're so glad you're happy with the products you ordered and that our delivery team was polite and careful when bringing in your furniture.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Just to say thank you your delivery…
Just to say thank you to your delivery drivers Jamaine H And Doug who very professionally delivered our new sofas yesterday. Very polite helpful and nothing was too much trouble. It’s good to say thank you.
18 December 2025
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Antony F,
We're happy to hear that our delivery team was professional, polite, and helpful during your new sofa delivery. It's great to know nothing was too much trouble. We appreciate you taking the time to say thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
My furniture was delivered today by…
My furniture was delivered today by Bobby and Mavino — they did an excellent job! Both were professional, polite, and efficient with the delivery and assembly. Everything was handled with care and set up perfectly. Great service!
15 October 2025
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Vincent,
We're happy to hear the delivery and assembly were excellent! It's great that the team was professional, polite, and efficient, handling everything with care. Thank you for your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great experience with amazing team and items.
Such a pleasant, friendly, helpful experience, so much patience with our different ideas and choices.
17 December 2025
Unprompted review
We had our settee delivered today by…
We had our settee delivered today by Earl & Matt D
They were very polite and helpful
Smashing guys, hope they come back for our wardrobe delivery in January
16 December 2025
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Peter Fiore,
We're happy to hear that the delivery team was helpful and polite! We appreciate your positive feedback and hope you have a great experience with your new settee.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great service friendly staff
We ordered a corner TV stand at the stow store from the moment we met Majbritt we felt comfortable the service we were getting was genuine. She took time to steer us through product and options before we made our choice. Delivery was confirmed on the day and as promised an email confirming the the dates received. Today we took delivery of the product delivered by two very helpful and pleasant gentleman Abel and Fred. The delivery time was as promised according to an email 30 minutes prior. Great customer service from a friendly a genuine company.
16 December 2025
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon D Davies,
We're happy to hear that you felt comfortable with the service you received while choosing your corner TV stand. It's great to know that the delivery was smooth and the team was helpful. We appreciate your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Bedroom furniture and cushions
The lovely lady in the shop who took our order for bedroom furniture and purchase of cushions. Went the extra mile to ensure we paid the same price for all the cushions.
We were kept informed for delivery date of furniture and were contacted an hour prior to delivery by Ian and Gary. These guys delivered the furniture, carried it with great care to the room and unpacked and cleared away wrappings. Excellent service. Thank you.
11 December 2025
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon P P,
We're happy to hear about the excellent service you received in our store and during your furniture delivery. It's wonderful that our team went the extra mile for you. We appreciate your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Earle and Mavino delivered our order…
Earle and Mavino delivered our order. They were very helpful and assembly was very smooth. Delighted with my new bookcase.
12 December 2025
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Julian L,
We're happy to hear that the delivery and assembly went smoothly! It's great to know you're delighted with your new bookcase. Thank you for your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Poor delivery service
Poor delivery service.
Despite paying an extra £5.00 for delivery on Tuesday, 9.12.25, the chair - order no 6431648 - it has still not arrived despite promises for delivery today, Friday 12.12.25.
12 December 2025
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Updated 5/1/26
Good afternoon Jane Brandist,
We always aim for a smooth experience, and we’re sorry that wasn’t the case at first. We're grateful for the chance to make things right.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
*********************************
Good afternoon Jane Brandist,
Thank you for your feedback. I am very sorry to hear about the delay with your chair. I shall be looking into this further and will provide you with an update on how we can best support you.
Thank you for your patience while we resolve this.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great customer service
After a long wait my new larder cupboard eventually arrived. But it was damaged. I was allowed to keep it until a replacement was delivered in perfect condition the following week thank you
4 December 2025
Earle/Mavino
Excellent delivery service and always with a smile. Both so helpful on a very rainy day. Thank you.
9 December 2025
Unprompted review
Delivery of sofa
Delivery by Earle and Mavino was helpful, efficient and punctual. They were very friendly.
8 December 2025
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Shane Chichester,
We're happy to hear that our delivery team provided helpful, efficient, and friendly service and that you appreciated their punctuality. Thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great furniture sold by really helpful…
Great furniture sold by really helpful knowledgeable staff
6 December 2025
Unprompted review
Chester Charcoal
Nice items all arrived on time, very well packed and in expected condition when unboxed. Gary + Jake were friendly, helpful and considerate during the delivery. Good items, good service - what’s not to like!
5 December 2025
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Keith Driver,
We're happy the items arrived on time, well-packed, and in good condition. We appreciate you mentioning the team's friendly, helpful, and considerate service during delivery. Thanks for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Tale of the corner cupboard
The item we wanted was not available to view and the team telephone/technical support was very good to ensure the product would be suitable.
Notice regarding the delivery was excellent and the delivery drivers, Earle and John from CHD, took considerable care with carrying the product indoors, unwrapping it and getting it properly placed. They were good ambassadors for the company.
5 December 2025
Unprompted review
There was a warm welcome and the staff…
There was a warm welcome and the staff were very helpful answering questions.
1 December 2025
Unprompted review
Customer Service
The service throughout from initial help with our order provided by Jan at the Stow branch to delivery and installation of our bedroom furniture by Gary and Jake has been excellent.
2 December 2025
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning J Berry,
We're happy to hear that you received excellent service, from help with your order to the delivery and installation of your bedroom furniture. We appreciate your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.