The Cotswold Company - Chichester Reviews 

36
TrustScore 4.5 out of 5

4.6

Unit 2 Portfield Retail Park, Portfield Way, PO19 7YH Chichester, West Sussex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Earle & Neil 6830180 were both extremely polite and delivered/ assembled our new armchairs quickly and efficiently. All surplus packing materials were removed. We are extremely pleased with the servic... See more

Company replied

Rated 5 out of 5 stars

Great delivery team from Cotswold Company, my units came extremely well packed, but Morgan & Jacob unpacked everything outside, to avoid bringing any mess into my property. They were extremely caref... See more

Company replied

Rated 5 out of 5 stars

We have recently purchased several items from the Cotswold company in Chichester. The staff have been friendly and helpful. It’s good to see the items set up as show rooms. Today we had a delivery-... See more

Company replied

Rated 5 out of 5 stars

Gary and Jake arrived within the time frame they gave us. They were very polite and carefully brought in our delivery. We were very happy with the service and the products. We will definitely be buy... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Unit 2 Portfield Retail Park, Portfield Way, PO19 7YH, Chichester, West Sussex, United Kingdom

  • 01243 5264989

4.6

Excellent

TrustScore 4.5 out of 5

36 reviews

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4.6

All reviews

(36)

5,190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery from Cotswold company


Gary and Jake arrived within the time frame they gave us. They were very polite and carefully brought in our delivery. We were very happy with the service and the products. We will definitely be buying from you again

31 July 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good morning Karelyn,

We're so pleased to hear that our delivery team arrived within the expected timeframe and handled your delivery with care. It's wonderful that you were happy with the service and products, and we look forward to your next purchase!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

New Armchairs

Earle & Neil 6830180 were both extremely polite and delivered/ assembled our new armchairs quickly and efficiently. All surplus packing materials were removed. We are extremely pleased with the service that we received.

30 July 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good afternoon Terryc,

We're so pleased to hear about your excellent experience with our delivery team. It's wonderful that your armchairs were delivered and assembled quickly and efficiently, and that all packaging was removed. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great Delivery

We have recently purchased several items from the Cotswold company in Chichester. The staff have been friendly and helpful. It’s good to see the items set up as show rooms.
Today we had a delivery- we were kept informed about the expected arrival time. The drivers (CHD 4), Gary and Jake, were very courteous, friendly and helpful. Thank you.

29 July 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good afternoon Beth C.,

We are so pleased to hear about your positive experience with our team in Chichester and that you found the showroom displays helpful. It's wonderful that our delivery team provided such courteous, friendly, and helpful service. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent service

This is the first time I have ordered anything from the Cotswold Company, and I would recommend them. The service at the shop was excellent, the delivery was smooth and quick, and the sofas are stylish and comfy.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery team from Cotswold…

Great delivery team from Cotswold Company, my units came extremely well packed, but Morgan & Jacob unpacked everything outside, to avoid bringing any mess into my property. They were extremely careful bringing in the very heavy units, then placed them exactly where I wanted them. All packaging was then removed to the van - even a couple of light pieces which they ran down to recover after caught by a slight breeze.

Could not be happier with Morgan & Jacob’s service. Thanks guys.

14 July 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good afternoon Mr Churchill,

We're so happy to hear about your excellent experience with our delivery team. It's wonderful to know they were careful, efficient, and ensured your units were placed exactly as you wished, even going the extra mile to retrieve packaging. We appreciate you recognizing their exceptional service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent Cotswold Company

The Cotswold Company have been the nicest company we have ever dealt with. Lovely products set out in a very stylish show room, very efficient ordering process and delightful, helpful staff in customer services. I cannot recommend this company enough.

26 June 2026
Rated 5 out of 5 stars

Wonderful sofa

Wonderful sofa. So comfortable, great design and well built. Delivery team were amazing.. took their time and real care with our new sofa. Big thanks to Matt H and Nick for being so professional and considerate.

15 June 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good afternoon Will Ross,

We're so pleased you love your new sofa and found it comfortable. It's wonderful to hear that our delivery team was professional and considerate. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service from Mavino and Earle. Both were cheerful, helpful and sorted the delivery in double quick time. Both were a credit to your company, thank you.

23 June 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good morning Mr Richard Bradshaw,

We're so pleased to hear our delivery team provided such cheerful, helpful, and quick service. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Recently bought the dove hallway…

Recently bought the dove hallway cupboard and three drawer hall shoe storage. Deliver was easy and quick and the delivery operatives set up the furniture in its place and removed the rubbish. Good communication from start to finish.

4 June 2026
Rated 5 out of 5 stars

Gary and Jake arrived in the time slot …

Gary and Jake arrived in the time slot they knocked and checked the area before unloading and putting in place showed me where everything was .they we’re professionals polite and able to communicate well .Thank you for an excellent delivery experience.

9 June 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good afternoon Sarah Gibbs,

We're so pleased to hear our delivery team provided an excellent experience. We appreciate your kind words about their professionalism and communication. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent service

Ordered two sofas plus some extra material to cover existing footstools. All delivered earlier than initial estimate. Delivery was very efficient, Ian & Canice very polite and helpful.

3 June 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good afternoon GillianF,

We're so glad to hear about your positive delivery experience and that your order arrived early. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Very satisfied with the service from start to finish

The sales staff were extremely helpful. Once we had ordered the sofa we were kept informed of progress withe the order. The sofa arrived on time and the delivery men, Gary and Jake were extremely professional and friendly. We are very satisfied with the service from start to finish

4 June 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good morning Robert,

We are so pleased to hear that our sales staff were helpful and that you were kept informed about your order. We appreciate your kind words about our delivery team's professionalism and friendliness. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 3 out of 5 stars

Watch out for delivery charges

Beautiful brand new store in Chichester with lots of room set ups for ideas and inspiration. Not a lot that can be bought straight away and mostly needs to be ordered. I was buying mostly decorative pieces and it was still the case.
Their delivery charges and policies are ridiculous.
When spending an awful lot of money you would assume delivery is included but it’s not. It cannot be delivered to store for pick up so you are stuck with the charges. Adding to the annoyance, if one item you order doesn’t ant ready for 10-12 weeks you either have to wait for everything to be delivered together and wait that long! Or pay another delivery fee to have the rest of your items delivered sooner! There is no flexibility on this and it made me think twice about ordering.

30 May 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good morning Elizabeth Johns,

Thank you for taking the time to leave a review and for sharing your feedback with us.

We are pleased to hear that you enjoyed visiting our Chichester store and found inspiration from the room displays. We are, however, sorry to learn that aspects of your shopping experience did not meet your expectations.

We appreciate all customer feedback and will ensure your comments regarding product availability and delivery options are shared with the relevant teams for consideration.

Thank you again for your review, and we hope to have the opportunity to welcome you again in the future.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Earle and Mark were a pleasure to have…

Earle and Mark were a pleasure to have as our delivery team. They were careful, considerate and a great sense of humour . Nothing was too much trouble. We hope they will be our delivery team tomorrow.

30 April 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good afternoon Donna Harris,

We appreciate you sharing your delivery experience. We're happy to hear that the delivery team was careful, considerate, and had a great sense of humour. It's great that nothing was too much trouble.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

The delivery and buying experience was excellent!

The delivery experience was as excellent as the buying experience. The delivery team (Matt and Anthony) couldn't have been more helpful, carefully unboxing each item before placing it in the two rooms as required after a thoroughly inspection - nothing was too much trouble for them and they were true ambassadors for the Cotswold Company. Well done guys!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

had my first delivery today from the…

had my first delivery today from the company and I have to say it was seamless. The delivery team, Matt H and Adam were efficient and friendly. They assembled our table and pantry cupboard removed all the packaging. Very happy with our service today and would definitely recommend. Thank you

2 April 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good afternoon Tracey Wilcox,

We appreciate your feedback and are happy to hear that your first delivery was seamless. It's great to know that our delivery team was efficient and friendly, and assembled your furniture and removed the packaging. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Super helpful, efficient and professional

Matt H and Adam were really helpful with the delivery, locating the best route into the middle of the house, and very professional and efficient in their delivery, unpacking and set up.

The Chichester store was also really helpful, allowing us to move a lot of different furniture around within the store to see what different styles and colours looked like next to each other.

Very happy with the service and delivery.

2 April 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good afternoon Lois Lawn,

We appreciate your positive feedback regarding the helpfulness of the delivery team and their efficient setup. We're also glad the store was accommodating in helping you explore different styles. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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