Costco Travel Reviews 

The only reason I did not give Costco Travel a one star is because I booked 2 trips with them. Both trips were to Universal Studios, Orlando. Each with a different grandson, one in June 2025, and one in September 2025. The first trip went great with airfare, hotel, and theme park tickets. On the second trip I was charged over $400 for an extra ticket for a single day to the park when I already had a 3 day park ticket. They changed the dates for my Express Pass and Halloween Night ticket that was a nightmare to correct. They refuse to refund me for the day they inadvertently charged and will not pay the fee I was charged to correct the tickets. So, I will never again use them as they were dismissive and took no accountability. I was charged for 4 days when I was only there for 3. Ridiculous!!

I have been a loyal Costco member for years, but my recent experience with Costco Travel was deeply disappointing and unacceptable.

We booked a family trip to Meliá Caribe Beach Resort through Costco Travel, trusting the Costco brand to stand behind its offerings. Instead, we encountered unsafe and unsanitary conditions from the start: mold, humidity, broken outlets, and dirty linens. Things only worsened when my infant son became severely ill, requiring hospitalization and an air ambulance transfer to the U.S., while my mother-in-law contracted COVID during the stay. The resort clinic documented visits but repeatedly sent us back to the room without meaningful medical help.

To make matters worse, when I asked to extend my stay one night due to my son’s hospitalization, the hotel refused to provide accommodations and forced me to book online at my own expense—over $700 for a single night.

I documented everything with photos and medical reports and submitted a reimbursement request to Costco Travel. Costco’s response was to dismiss the entire matter, claiming the resort “resolved” the issues with a room upgrade. They ignored the fact that my family suffered serious health problems, incurred major expenses, and endured unsafe conditions at a property Costco promotes.

Costco Travel has a duty to its members, but in this case they passed responsibility back to the resort and offered no meaningful support. I never imagined Costco would stand behind a partner that puts families at risk. This experience has shaken my trust in the Costco Travel program, and I would strongly caution other families to think twice before booking with them.

Long on hold wait times the day after a holiday weekend. If they know this happens all the time. Then why not call in managers and supervisors to also answer the phones. Unacceptable to be on hold for over 45 minutes.

We also had a flight cancellation due to technical issues. . We could not get a hold of anyone at Costco. We booked another flight that we had to pay for out of pocket. They said they would take care of the change with transfers that did not happen. I spent hours on the phone after our trip arguing with them. The support staff work limited hours which does not help when you have a flight cancellation. The representative was rude and confrontational on the phone. I would never recommend them to anyone.

We bought a vacation package from Costco travel to Cancun Mexico in August 2025. The vacation package included airline tickets (Air Canada), 7 days stay at a resort and transfer from airport to resort and back. Unfortunately, the airline re-routed our flight and we ended up arriving 1 day late at Cancun airport. Costco travel were completely disconnected from everything. I called them to re-arrange our planned transfer from the airport to the resort and also to inform the resort of our late arrival. They charged me $$ and promised to update the transfer company and resort with our new arrival. They did NOTHING, the ONLY thing they did was to LIE to us about what they will do.. Completely dissatisfied with their service. SHAME on Costco Travel, will never use them again!

I will never use Costco travel again. We had a flight delay that caused us to miss a tour and two nights at one of our hotels. Although I had even purchased the very expensive Zurich travel insurance, the amount I was refunded was ridiculously low. They will not tell you the value of the rooms for travel insurance claims. It was not worth the extra expense. I paid close to 30K for a 10 day trip for 3 people. Two stars because the hotels in Italy were very nice.

Booked my 25th year anniversary Hawaii vacation though Costco travel, and saved nearly $3.5K for an 8-day trip to two islands. The hotel Costco suggested was magnificent both at Kauia and Maui. In addition, the convertible vehicles we rented were top rate and hassle free. What I spent on the car and hotel at both islands was almost as much as one island when I tried to book on my own. And the hotel I selected was not even on the water. Costco put us in an ocean front resort, and it was just perfect. I will never travel again without checking Costco travel first.

Costco Travel didn’t inform us about flight departures time change, they blamed it on the airlines even though they are the ones who should have informed us about the change, got to the airport at 5:30 am to find out flight is not departing until 10:30. Horrible experience, customer support not helpful, they did not take any accountability for it. The airline had sent them an email about the change, the day before, but they did not bother to let us know. They like the money but they don’t care about the customer’s experience

Costco Travel Review – Extremely Disappointed

We booked a "4-star resort" through Costco Travel and had one of the worst hotel experiences we've ever encountered — unsafe conditions, unsanitary rooms, unusable amenities, and a complete disconnect between what was advertised and what was delivered. Worse, Costco Travel did very little to advocate for us or hold the hotel accountable. After exhausting back-and-forth, we got two nights refunded — but only because we kept pushing.

Costco Travel might offer good deals on paper, but when something goes wrong, don’t expect them to have your back. We won’t be booking through them again.

American Airlines cancelled a flight and rescheduled for next day. No notification was provided by Costco since they are third party and don’t have any automation to provide to their customers. I ended up with losing money by scheduling with another airlines and paying over 300% more. Costco and airline will make you do the leg work since they’ll just blame each other. Do not use Costco travel.

Terrible customer service. Had a problem with flight back in March 25, still not resolved despite numerous
e mails, promises of reply in 24 hours. Do not recommend this company.

I used Costco travel for a car rental booking. Everything went well until I received the statement from ENTERPRISE Car rental where they charged me for an undisclosed charge. Shame on ENTERPRISE. I contacted COSTCO TRAVEL and they fixed everything. It took a couple of emails but issue was solved. A special thanks goes out to Carla P, escalation specialist. I definitely will use Costco Travel again

We booked a Bora Bora package. We were notified that the hotel would be experiencing extension renovations (noise), so we cancelled. Costco Travel would not refund the Air portion and would NOT contact the Airline to rebook.
Terrible service. You always get someone different when you call in. Not a full service agency...effectively all they do is booking. Buyer beware if you need a real travel agent to advocate and correct problems on your behalf.

Costco travel was nothing short of a nightmare traveling to a foreign country. It’s one thing to book your Disney trip or something stateside. DO NOT BOOK FOR OVERSEAS TRAVEL. Unless that is you want to not get picked up at the airport or get a ride back to the airport. Both trips no shuttle for supposedly the biggest contract out of Cancun. Costco travel is trash I would highly recommend against using its service as it’s not streamlined, smooth or will work as expected. Instead you’ll get ghosted, the runaround with NO solution, acknowledgment of the issue or remedy. Would rate 0/5 if possible.

Ripoff. I have been a big fan of Costco for years, but this is my first experience purchasing a "package" deal from them and I will never do it again. They lie when they give you a "total package cost", then ask you to select seats for all flights. THEN they take your money. Afterwards, they tell you to contact the airline for seat selection, who try to rip you off with additional fares. When I called to leave a complaint with Costco, they gave me the runaround, then told me I couldn't complain until AFTER my trip. Find a good travel agent; this company does a lot of things well, but providing travel packages isn't one of them. (Of course they refer to their endless "adhesion agreements" about how the airlines MAY charge you additional for seats, but only AFTER they take your seat selections. Nonsense.)

Costco travel has been horrible to work with. We had many flight changes in our travel package and they never once informed of us of any of the changes. One was a downgraded seat seat change from business to economy and they refused any compensation. We are out about 800 to 1000$. Luckily after contacting air Canada they will refund us because Costco refused it. I will never book with Costco again

We booked a P&O cruise through Costco Travel, a group of us are going.
I had to cancel a place as the person passed away unexpectedly. Both Costco travel and P&O are charging a cancellation fee. Despite several calls complaining neither company will waive the fee and on top of that they have recalculated the cost of my holiday. No explanation as to why they would do this.
I have put my complaint in writing and have not had a reply. Surely complaints should be replied to!
As the circumstances are not normal, the cancellation fee should not apply and the original cost per person should apply.
I have been challenging this since March 2025 !
There is no empathy/sympathy for my situation.

Terrible customer service representatives don’t expect them to go out of their way to assist you in booking you cruise.

We had a fantastic experience with Costco Travel on our recent trip to Europe. It was flawless. They thought of everything. They can't control everything, which I see a lot of these 1 star reviews complaining about. They can't control flights being canceled. That's an airline issue that we all face in any travel scenario. But they were so helpful in planning our trip, and we got the best price. Better than anything else we priced out. Thank you Costco Travel!

The airline cancelled my flight and didn't tell me until I showed up at check-in the day of travel. I contacted Costco to let them know my flight was cancelled and to cancel the entire trip (rental car, hotel, etc). The rep proceeded to argue with me and tell me they had no control over the airline, so I was out all of my money. The rep talked over me the entire time, and I never even got to fully explain what happened. While I agree Costco does not have control over the airline's actions, I booked the trip through COSTCO. The main reason I have a complaint is due to the way I was treated by the Costco travel rep. Completely unprofessional. I paid $5,300 for a trip and their response was to argue with me and talk over me. Unbelievable. Will never book with you again.