Coolshop Reviews 86

Coolshop with cheap prices why?.
As Coolshop themselves say: We are "Denmark's answer to amazon", so underpaying of employees is a matter of course. A whopping 125 kr in salary, no Sunday and holy payment. Holidays are counted as weekdays. No real collective agreement, no annual salary increase, only the thought of making money for themselves.
Black Week and Christmas shopping are just around the corner
Is it important as a customer to think about cheap price or is it important to think about employees who are underpaid and have poor conditions.
Recommendation: STOP ALL TRADING WITH THIS COMPANY and use a company that thinks about proper conditions and does not abuse their employees.

Will never use again item was lost in post & never arrived web-chat was useless and advised me to email them i did this on two occasions & never received any reply. ended up raising a dispute with my bank to get a refund. avoid like the plague terrible customer service if anything goes wrong

bedrijf heeft geen goede klantservice in Nederlands en je kan email sturen over je klacht dat je product niet is geleverd .je krijg alleen melding dat het in behandeling wordt genomen en ook formalier in gevuld van vermissing van het parket .niet ontvangen [ID #1997886] maar je hoort niets meer van het bedrijf

company does not have good customer service in Dutch and you can send an email about your complaint that your product has not been delivered. You will only receive a message that it is being processed and also a formal form of missing from the parquet. not received [ID #1997886] but you don't hear from the company anymore

Ordered from coolshop.item never arrived.tracking info was not recognised by the courier.Contacted online chat that just cut me off as they said they can't deal with non delivery.i have sent 2 emails which got no response.ive now sent a third email.i appreciate things go wrong but this company takes your money and offers no support when things don't arrive or go wrong.im now going to have to take this up with my credit card firm.so more time and hassle I really don't need.

Took weeks for delivery of my order to arrive , when it did it was faulty, after many more weeks waiting for response from them I finally returned the item to them & guess what still waiting for response from them as to what's happening...... spoke via there chat facility on website & told to wait..........

Very good website and products. :)

Finally received my little boys birthday present. Thank you so much! Though we have waited nearly a month he absolutely loves it! It came today.

Order & apparent despatch within 24 hours - absolutely no sign of my order. The delivery company (appears to be Hermes, although their website incorrect displays Royal Mail) haven't received it yet.
I am getting no reply from emails and their web chat (with Katrine) is terribly sarcastic and won't provide any help at all. I've just been told to email my feedback as "[Kartina] is not the one that can change this" - very disappointed. This could be a scam.

Update: Use tracking.coolshop.com to speak to someone via WebChat who is actually able to tell you where your parcel is instant.
Update 2: Now 4 weeks and still no sign of any updates. The webchat on tracking.coolshop.com now refuses to provide any updates and insist I speak to the (useless) UK Team.