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Le site CoolLibri possède son propre site d’avis (plus de 20 000 avis recensés) avec une note moyenne de 4,4/5. Nous demandons l'avis de nos clients systématiquement pour chaque commande. L’ensemble de ces avis sont consultables sur notre site internet, que l'avis nous soit favorable ou non. Cette procédure nous permet de nous assurer que les avis sont issus de commandes réelles et nous permet de prendre en compte les retours de nos clients dans une démarche d’amélioration de nos services.
111 rue Nicolas Louis Vauquelin, 31100, Toulouse, France
3.2
606 reviews
Replied to 56% of negative reviews
Typically takes over 1 month to reply
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Horrible customer support and bad quality printing, there is no quality check and trying to contact them leads to a dead end. Very unprofessional.
Reply from CoolLibri
Dear Emilia,
Could you please contact our customer service department as we are unable to find your order or any contact you should have had with our team.
Thank you very much.
The CoolLibri Team
Terrible printing quality and awful customer service, I would really not recommend it.
Reply from CoolLibri
Dear Crab,
Could you please contact our customer service department as we are unable to find your order or any contact you should have had with our team.
Thank you very much.
The CoolLibri Team
I ordered recently a Personalised book and it happens that it never got delivered. I ordered it the 30 of may and now we are in july and it never came. That’s inaceptable they stole my money.
Reply from CoolLibri
Hello Elisabeth,
We are truly sorry to read this.
Our customer service time will contact you as soon as possible.
The CoolLibri team
First and last time that I will use this.
- So far the delivery is more than two weeks late,
- No proactive message about the delay,
- No excuses, nor compensation.
Despite they knowing I needed this on time they did not make a single effort, still the payment is above the average. In today´s market it should not take more than a month to get a product like this.
order done 10 th of may, contacted them 2 weeks later, said their printer was broken but it would be send week later, Already month after order and still nothing received, they do not answer their phone either !!
terrible service
The prices reasonable and you get what you paid for. The quality isn't the best and the book is pretty fragile (be careful while reading). Though it's okay because it didn't cost much.
I wouldn't recommend printing a book you want to read more than twice though because then you'd need to glue it together again.
Will still buy from it though
Very bad experience, not to be renewed! Books printed in bad quality. Front and back covers reversed. Promised that I could send them back for correction and new printing but then never heard back on how to proceed.... Very expensive travelling fees (as expensive as the printing).
So disappointed!
Reply from CoolLibri
Bonjour Nora,
merci d'avoir pris le temps de nous écrire. Je suis navré de l'erreur dans l'assemblage de la couverture spirale de vos livres. Nous allons y remédier. Nous vous transmettons par mail les instructions pour nous retourner sans frais vos livres, que nous allons corriger.
Nous expédions tous nos livres depuis notre imprimerie à Toulouse. Les frais de livraison sont plus élevés pour des destinations hors de France, vers le Luxembourg dans votre cas.
Nous travaillons avec nos transporteurs pour pouvoir proposer très bientôt des tarifs plus attractifs pour toute l'Europe.
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