Icey-Tek / Cool Boxes UK Reviews 1,295

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and effectiveness in keeping items cold for extended periods, often for several days even in high temperatures. Many people also commend the outstanding service, noting prompt and efficient delivery, and helpful customer support that readily assists with inquiries and order adjustments. The products are frequently described as robust and well-made, serving various purposes from camping to catering, and often exceeding expectations. However, some customers mentioned that the cool boxes can be quite heavy when full, and a few initially ordered the wrong size, requiring exchanges. One reviewer also noted an issue with drain plugs not screwing in correctly, though replacement parts were quickly provided.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, durability, and cooling... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, sturdy,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and quick delivery... See more

Service

Clients share positive opinions on service, with many reviewers praising the efficient and fantastic service... See more

Order

Customers had positive experiences with order, describing the process as easy and efficient, with items often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived really quickly and the quality is great. I ordered the 40l Cube Cool box, I should have read the description because it's much bigger than I expected but that just means I can get more in 🤣... See more

Company replied

Rated 5 out of 5 stars

I called Luke at Coolboxes uk and he was very helpful indeed .Answering all my questions.I asked him what he had in stock ,colours ,size ,ice packs and technical questions on achieving the best perfo... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Luke and Iceytek cool boxes. I ordered a box on Friday afternoon and it arrived on Monday morning. However, entirely down to me , it was the wrong size. A call to Luke & an alternative... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery and solid product. I bought 4 large packs as a replacement to some gel plastic pouches which had served me well, but had started to deteriorate. They freeze very well, and have kept... See more

Company replied


Company details

  1. Camping Store

Written by the company

Since 2005 our mission has been to offer the highest quality, best performing coolers that last a lifetime. We provide five year warrantees, exemplary personal customer service and have gained a 5 star Trustpilot rating. We are the official UK and Europe distributor for the legendary Icey-Tek range of cool boxes. From a small weekend camping ice chest to a large cooler for fishing boats, Icey-Tek cool boxes can stay cold for up to 10 days. Used to keep anything and everything cool by caterers, fishermen, medical suppliers, campers and sailors as well as a handy cold store for the home. 


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience

Luke is a great guy, honest and genuine who has a great pride in the service he provides.

15 September 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Helen!

Rated 5 out of 5 stars

Great cool box

Great cool box. Excellent customer service.

16 September 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Keith!

Rated 5 out of 5 stars

Excellent customer service

Prompt delivery and as I have to return the coolbox because it is the wrong size, prompt email reply to say it can be returned. This is excellent customer service and I am sure a refund will be paid promptly once Icey-tek have received the return.

15 September 2025
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Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

Great prices

Great prices, quick delivery

9 September 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Stu!

Rated 5 out of 5 stars

Impressive performance

Company responded quickly. Clear information on website. Able to pre -order item while they were awaiting stock to come in. Item was delivered very promptly, almost as soon as it was available. Very impressed with service and product.

26 August 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

fantastic service.

fantastic service.
answered queries promptly and sent out cooler earlier with priority delivery to ensure it arrived before my camping trip.

cooler lasted 5 days without any issues and still had ice.

18 August 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Jerome!

Rated 5 out of 5 stars

Great product

Great product, great delivery and all as described

26 August 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Kurt!

Rated 5 out of 5 stars

Best on the market

Done alot of research into cool boxes with so many brands and types on the market. Icey-Tek build quality and service is faultless! Highly recommended to anyone who is after the best on the market, you won't go wrong compared to mass produced American brands!

Thanks again

18 August 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Luke!

Rated 5 out of 5 stars

Brilliant customer service

Last minute order the day before went on holiday, they rushed it out last minute to make sure the courier had it.
Brilliant customer service! Fantastic cool box, couldn’t be happier.

13 August 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Paul!

Rated 5 out of 5 stars

Responsive customer services

Great communication from Coolboxes UK customer services and very responsive to a query about an order ... thank you for making sure we got our Icey-Tek in time!

23 July 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

Amazing cool box

A great company - communication was superb & the cool box is amazing

24 July 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Wendy!

Rated 5 out of 5 stars

Great Customer Service

Product I ordered was unfortunately out of stock but customer service was great, and I was promptly provided with alternative options, and then received regular shipping and delivery updates.

23 July 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Emma!

Rated 5 out of 5 stars

Amazing

Amazing product - keeps everything really cool for a very long time. I'd spent ages researching what was available and so glad I finally settled on icey-tek. And on the 25l version, nearly went for the 40l but it would have been much to big for us - we (family of 4) just use it for day trips, long days of cricket training/games. It does keep things cold much longer than a day though so could easily be used for camping/longer trips. It's really sturdy too, will last for years and years.

Great service too - it was pre-ordered and I emailed them the day it was due to arrive with the supplier, they replied quickly and it arrived with me a couple of days later.

My only regret is not buying ice packs too - I already had some but I can see how big one's that fit snuggly in the cool box would be handy so might have to order them in the future.

24 July 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

The cool cool box

I bought a black 25lt Icey-Tek cool box for my camper van and I love it.
Not only did I use it for keeping things cold but as a table and a seat.
I put 4 medium ice blocks in the box 2 hours before to get it to a cool temperature,then I added 1 pack of ice as we were only going away for 3 nights and it was great.
It got recommended to me by my Brother-in-law which he has had for around 5 years and it’s still going strong.
Highly recommend.

24 July 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Debbie!

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