Coolblue Reviews 

I have ordered 12pcs Miele detergent through their website. 3 were damaged and the delivery repackaged by bpost with a letter saying the product already arrived damaged at bpost. It is not possible and does not make sense to return damaged detergent through their regular returns process. Call to customer service did not deliver result - have to write to customer service in Belgium. Done that twice with pictures and order number - no reaction. Fraudsters!

Dear Coolblue Team,

I’ve been a loyal customer for many years, and I want to thank you for being such a reliable and loyal company in return. I truly appreciate the good communication, excellent service, and all the positive experiences I’ve had with you over the years.

It’s a pleasure to remain your customer, and I look forward to many more years together.

With gratitude, pavlo kremin

I bought a kitchen hood from Coolblue that broke after 2 days. I paid €306 (including €250 with ecocheques). After returning the heavy product twice and losing installation costs, Coolblue refunded only €56 and forced the rest into shop credit.

This rule about ecocheques refunds was hidden and not shown at checkout. For a defective product, EU law says customers are entitled to a full refund, not locked credit. Very unfair and non-transparent. I will not buy from Coolblue again.

Nice and easy to use. AC adaptor was missing. Packing was not appealing.

VERY satisfied customer since 12+ years.
Coolblue is not always the cheapest supplier, but certainly the most efficient, reliable and enjoyable.
What more can one want?

"Does what it says on the tin ..." with a smile!

The product I ordered was available the next day day as promised.

I had an issue with my vacuum cleaner. Everyone working in the store was super friendly and professional. They helped me with everything. I received a new vacuum cleaner. I'm very satisfied with the after-sales service. I would rather pay more at this store when purchase something than at a different one because I know I will be helped when I need it. I highly recommend this store to all my friends and acquaintances.

Prompt delivery. Good price.

The store clerk was really helpful about a different items we needed. Some items were available in the store, others needed to be shipped from the warehouse. The items were delivered at the wrong address. Checked my online account: everything was filled in correctly. Tried calling Coolblue to get clarification on the matter, and avoiding it from happening again. No answer

I bought a very expensive item on Coolblue. They said it would have been delivered the day after, it is usually their policy. But currently the package is lost, not even an update.
I will never use this horrible service again. I just regret to have used it.

The website was easy to navigate, as was comparison of products. The detail available is extensive and informative. Check-out was simple and the communication following my order was just as I needed. Coolblue will continue to be my website of choice for checking up on and/or purchasing electrical items.

The man that was at the first stand at the door was extremely rude. It felt like he was going to be aggressive with me. I was with my mother and felt unsafe, I don't know why he was so mean to me.

Afterwards, I went to ask another person if the microphone I wanted was in stock. The person said NO. Without leaving the store, I checked online, saw it was actually available, bought it via my phone and went to do the line (again). The person who made me lose my time didn't even say sorry. It's like no one has manners in this store.

Everything was as expected. Follow-up of the order and delivery to the bpost dropoff was on schedule.

This is by far the worst shopping experience I’ve ever had. Through my company, I had a credit to purchase a phone, and the process was extremely frustrating. I had to contact them over 10 times to resolve issues with the credit. I’m absolutely dissatisfied with the service, support, responsiveness, and overall experience at Coolblue.
Additionally, the prices are noticeably higher compared to other stores — in some cases up to 600 euros more. The stock is limited, and the overall service is surprisingly poor and disappointing. I strongly advise against shopping at Coolblue.

Delivery is always on point and fast. Also the website search engine was greatly improved lately so props for that!

I just wanted to share how satisfied I am with the delivery of my recent order.

The process was quick and efficient, and everything was handled in a very organized manner. I truly appreciated the consistent communication throughout it made the experience smooth and worry-free.

Thank you for your outstanding service!

Good web site.
Accurate info on the web site.
Fast and easy payment process, fast delivery in Belgium.

TV conforme a la description sauf le socle qui ne correspond pas aux photos de l'offre. Un bonus surprise de Toshiba?
Fonction smart via VIDAA ok, installation facile via l'app mobile.
Bluetooth audio faible si la connectivité wifi pour l'image est minimale.