Coolblue Reviews 

I ordered a refurbished iPhone 16, it was delivered as requested, so I am happy with that service. However the phone arrived with USB-USBC charging cable instead of USBC-USBC. Service agent was very helpful and promised to send the correct one. The iPhone arrived without the SIM card ejector pin. In a nutshell delivery service is good, but iPhone packing part is poor and needs more attention.

i received my TV and the delivery man was really helpful and friendly, explained how the warranty process is and delivered our object without any damage. highly recommend!

Robot arrived the next day as promised. Cheaper than other shops. Fingers crossed it works well.

Ordered on 18 November. Order number 93076205. Delivery date was supposed to be on 19 November - but no show. On 20 November order tracking showed it was still out for delivery with same time slot (on 19 Nov). Now (21 Nov) order shows no delivery date. Presumed delivered? Where has it gone?

Not happy, ordered a product and was supposed to be delivered 2 days ago according to you. And now its still being processed.
So not happy with the service. I ordered it from you guys because yout delivery time were the quickest but definitely not the case. I should’ve ordered it from another website/retailer.

Very good, timely delivery and very helpful service during the home delivery. I will definitely order from Coolblue again.

I had recently had some problems with bol.com so I came to you guys and the service and everything is so much better at the moment keep it like this 😁

I bought a second chance product (BOSCH combi oven microwave ). The condition is 'undamaged' but when delivered, turntable tray is damaged and the coupling is missing.

Contacting the customer service by phone is impossible (long waiting time), finally I can reach someone by chat and it turns out that I have to propose to buy the missing/damaged parts by myself and later have to send the invoices for refund.

At the time writing this, I still waiting for the parts to be delivered. Let's wait and see how the refund process will be.

Well packed, suoer fars deluvery, good price and even a follow up email with the manual and how yo use the product.

Very fast delivery great product

We bought a Playstation 5 with two controllers but the controllers malfunctioned after 10 months. Cool Blue tried to fix them but couldn't so they sent back two new controllers. Great service and good communication!

Best online service and fast shipping

Ordered online the night before, got to the shop to pick it up, was back out in 5 minutes. Very fast and super friendly service. I went home with a smile :)

The BlueBuilt 8-in-1 HDMI Docking Station showed to be exactly what I wanted. Very nice price and prompt next morning delivery.

Perfect communication, very diligent alignment to the committed timeline, excellent delivery. Thank you!

This company keeps customers happy by giving them the option to return products they are not satisfied with!

I needed a multi-function inkjet printer to share on the wired (ethernet) LAN of my home office. I also have Wi-Fi but not everywhere in the building.
I checked the Coolblue site and selected the Canon Pixma TR7650 based on the published specs I found there (included: "1 ethernet socket").
The printer arrived the next day. But, there was no ethernet socket, Wi-Fi only!
I called the helpdesk in Antwerp who answered quickly, immediately recognised the error and apologised. We discussed a solution of a local Wi-Fi access point connected to the nearby LAN wall-socket BUT, then the Coolblue next level expert in the call said that the printer can run only in direct connection mode, and not as a network device - so I should return it and choose another model.
I was not convinced and checked Canon's USA site which made it clear that it CAN run as a network printer and is designed to!
I have now successfully done this and it works fine.

So, very responsive and friendly helpdesk - which was truly great - but 2 instances of incorrect product information.