Cookieskids Reviews 

I am a 75 year old grandmother taking care of my grandson. I live on Social Security and verily get by. I ordered my 16 month old grandson 5 pairs of pajamas for winter. They arrived and I washed and dried them as per instructions. They shrank so bad he cannot even put them on. Customer service said there are no returns on washed items. I am now out the money and the pajamas for my grandson. Never order from this place.

SCAMERS!!!
WE PAID FOR 3 days delivery , after a week they were lying that FEDEX already got my package, but by Fedex system only label has been created , they did not get a package even after a week, but after 10 days FEDEX SAID that package was delivered, but physically package has not been delivered, but then they said, that package were shipped in time (august 30, but another cookies-kids agent said, that fedex got
Package after few days, not after week) but order was made on august 23rd.
I created a claim since we did not receive a package and after a month they closed the case , and denied refund. And more over they did not call me, they did not send me an email, nothing, they just internally decided.
So, now, you know what will be if fedex lost your package, this organization does not give a f$@& about it.
SCAMERS!

At 10:08am, I paid $24.95 for 2 day shipping. I was only ordering 4 ties, for $22.08.

On day 2, I called to inquire as to why my product was not showing shipped yet. Customer service voluntarily said, “we shipped it out today, if you don’t receive it by Sunday night, request your shipping payment to be reimbursed.”

I couldn’t get anyone on the phone on Monday, so I emailed customer service, requesting to be reimbursed my 2 day shipping fee. I was denied. I emailed again, with a screenshot of their own written policy stating that if you order before 11am, your order would be shipped out that day. I was denied, again.

I received PART of my order on day 7.

I have a rating of 1 star because there isn’t an option for ZERO stars. . . I purchased the v-neck jumper (dress). After a single wash on the the delacate cycle in cold water, the jumper unraveled! I called customer service and they told me that I could not exchange (and didn’t even offer a discount on my next purchase is I chose to reorder). Their reasons were 1) it had been worn with tag attached and 2) the label says gentle cycle in warm water (the jumper is hunter green by the way). They in no way stand behind their own products so parents beware unless you don’t plan on washing the garments or have the money to buy new uniforms after a single wear.

I give cookieskids 5 stars. I was alittle worried because I ordered before I saw the reviews but my order was exactly what I ordered. No problems and I will Order again. Thank you

My whole family has ordered numerous items on this site! This last order was a disaster! I ordered clothes with a promo code, but the size was wrong. They have an exchange, but never explained that when they send you the new item it will be at an increased price and will charge shipping! When they processed the exchange they had the same promo code offered during that time frame, but never asked if I was willing to pay the higher price for 6 items which was substantially higher priced. On top of that they didn’t even use the free shipping code! I had returned 7 items and they could only exchange 6 of them due to size which was perfectly understandable except I wound up still owing money in the end! I contacted them first by phone then with a supervisor chat! I suggested they put something on the site explaining it was more beneficial to ask for store credit and repurchase to use promo codes. When I exchange in a department store for size, I don’t pay the higher price! On top of that, one of the items which was a 3 pc set had 2 different size shirts! I was told they would have to check the warehouse before giving me the original price, they lost my entire families business over shipping charge and overpricing on at least that one item for about $10! I paid more for 6 items to exchange than I paid for the original 7 items I ordered. Not a wise business decision! Terrible, rude customer service! With this business…….they take the approach that the customer is never right! Poor business practices!

So far I've had great service from this company. I've been ordering from them since about 2010

Their partnership with NoFraud makes it very difficult to place orders internationally and is a complete waste of time! Even after sending in national identification, they still refused to approve the order. Their customer service is also extremely poor.

Cookieskids is good for low prices, but it shows in their customer service and resolution of issues with orders.

One shopping experience was more than enough for me, and I am glad to never shop there again.

The worse website for many reasons
They never sent the tracking number and I don’t receive may order through 35 days until now .
And they treat with worst shipping company on my country ( Saudi post SPL) they sent my package in wrong distinction and the return it to US!
I tried thousands time to find solutions but I cant
Ignore this website that will help him to approve to the best !

Until now I don’t receive my order ! From April 1 😕👎🏻

This was my first time ordering from Cookies kids and for the most part I'm well satisfied, as everything came in the package as ordered, except that the pants to an outfit was smaller than the top. Otherwise, everything came in just a few days and my daughter loves it. Spent almost $300 in stuff for my lady bug and she loves everything I bought. Thank you. 🙂

The customer service provided by this company is horrible and I will not encourage anyone to purchase from site. I purchased some items for my daughter. I did not recieve a tracking number nor do I know where the items I ordered are after three weeks. I reached out to the company by way of phone calls and emails and still no response. At least let me know where the products I bought are. Or should I take it that I was scammed.

Horrible customer service no management available product never shipped after 7days seeking a refund as of now -

I bought a camera via Walmart. Tried returning it a couple times but Walmart's system was always down. Called CS and they sent a shipping label and I mailed the camera back. They received it on February 26th. I didn't receive a notification until a week later saying I should see my refund in 3-5 business days. That was on March 4th. I still don't have my damn refund!!! I've sent several emails to customer service with absolutely no response!! This company has atrocious CS and are thieves and con artists!!!

Subscribed me to a magazine I do not want. May they receive unwanted mail unto the tenth generation. Selah.

I've returned 2 coats that I ordered for my 2 kids because they did not like them. According to USPS tracking information, Cookieskids received the return on January19. Today is February 2 and I'm still waiting for them to refund my account. Their website says that they refund takes between 3 to 5 business days after they receive the returned items. I called about 4 times and every time I hear different excuses "we are still working on issuing your refund, the process is taking longer than usual, or we need to verify with our warehouse that they have received the returned items!!!!!!" I really need the money to buy my kids different coats. They really need to understand that people are going through a lot these days and some people can't afford to wait that long to get their money back.

Worst service ever. Never will I try to purchase anything from this site others please be aware

I used to buy clothing from cookies kids frequently about 9 years ago for my grandson until I received a defective item. Being in Canada, they would not have anything to do with me and I was told, sorry! Since then, I have not purchased any more items.

I thought perhaps I would try again and that maybe the company improved their corporate civics. This past week they had a number of sales and although international, I was going to order. However, before I place an order, I pause and wait a day or two. When I did this, the international shipping rate quadrupled and you either get free shipping or the discount.

The discount would have been fair with the initial shipping. Obviously, someone monitors this and definitely does not value international customers.

Very poor corporate civics and dishonest

so, this is not really a review as i never ordered, but i will be ordering, because all the negative comments are about missing items found, after opening package and the company needing proof.

so what you need to do is this : WHEN YOU GET YOUR PACKAGE, TAKE A VIDEO WHILE OPENING IT. that way there is proof of what you actually found in the package. ☺☺

your welcome 😅😅

I bought something for my granddaughter. She opened it at Xmas. It was the first time the bag was ever opened, and I noticed an outfit missing. My granddaughter was disappointed but I thought I would get a refund and buy her it again. But no!!!! I have been emailing, chatting, calling them only to be ignored. Then after 10 emails they told me they would not even listen to me cause I threw the bag away.! I still am fighting for my refund. I even found the bag and they told me they put into investigation with the carrier?!! That doesn’t make sense. I got the bag, it was fine. They forgot to put an item in there! One person even called me a lair. Saying she KNOWS it was in there! Not one person has listened to me. And after days, I’m still fighting for a $6.99 refund! DO NOT BUY from them