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COOK Reviews 

53,406
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 15,471 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the food is exceptionally tasty, offering a wide variety of delicious ready meals and wonderful desserts that make dinner parties easy. Consumers also appreciate the friendly, knowledgeable staff at the local stores who always provide a welcoming and helpful shopping experience. However, some people mentioned occasional issues with the delivery service running late or unexpected schedule changes by couriers. A few reviewers were not happy with specific meal textures, noting that some meat dishes or portion sizes did not meet their expectations. Despite these occasional drawbacks, buyers remain very satisfied with the overall convenience and quality provided.

What people talk about most

Product

People report overwhelmingly positive experiences with product offerings, praising the wide variety of menu... See more

Quality

Clients share positive opinions on quality, consistently highlighting delicious and well-prepared meals made... See more

Staff

Customers consistently note positive experiences with staff, describing them as exceptionally friendly,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent staff and prompt... See more

Delivery service

Consumers find delivery service to be positive, highlighting quick, on-time arrivals and friendly personnel.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our local staff at Cook are very helpful. The quality of the food is always consistently good. It’s worth the money. From order to collection I am kept fully informed. Occasionally we have had availab... See more

Rated 5 out of 5 stars

Given a recommendation by staff for the Mediterranean Lamb Stew - great tip, enjoyed this and will buy again! Always friendly and helpful at Ringwood, and have some great offers from time to time. Ra... See more

Rated 5 out of 5 stars

I have bought many dishes from Cook for dinner parties, and every time I have to say the dishes are outstanding. Fantastic lasagne, Beef Wellington, Salmon En Croute, plus wonderful desserts such as... See more

Rated 5 out of 5 stars

Bought Cook's French onion tart from the lovely team at the Loughton shop. After cooking (really simple - it turned out looking lovely!) we simply transferred the tart on its baking paper to a wooden... See more


Company details

  1. Food Products Supplier
  2. Food Producer
  3. Frozen Dessert Supplier
  4. Frozen Food Manufacturer
  5. Frozen Food Store

About COOK

Written by the company

Frozen meals and puddings hand-prepared in our kitchens using the same ingredients and techniques as a good home cook, so everything looks and tastes homemade. In our Great Taste Award-winning menu you’ll find everything from traditional British favourites and classics of world cuisine to takeaway alternatives, healthy options, and meals for get-togethers.

How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK

About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.

Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.

Written by the company


Contact info

Promotion box for COOK

Award-winning frozen meals & puddings

Delivered straight to your door

4.8

Excellent

TrustScore 5 out of 5

53K reviews

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4.8

All reviews

(53,406)

15,440 reviews in the last 12 months

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Rated 4 out of 5 stars

Nice delivery and options - cheesecakes an avoid

Nice delivery and options. Liked some meals like the lamb stew though believe the portions are on the small side. We ordered the cheesecakes but really didn’t like them - they were like mousses rather than standard firm cheesecakes

9 August 2026
COOK logo

Reply from COOK

Hello Liam,  So sorry to hear you were disappointed with some of your COOK food.  We pride ourselves on the quality of our food and we are always unhappy to hear when a meal has not been enjoyed.  We would really like to get a little bit more information from you please and make it up to you.  Please email us at tpfeedback@cookfood.net.  Best wishes, Julia – COOK

Rated 5 out of 5 stars

Born up a tree!

We went in to shop for a modest birthday meal.
The next thing it had taken on a life of it's own.
A discount here and a markdown there on quality stuff as always.
Now it will be a fabulous dinner with still a handful of pennies to spare!

8 August 2026
Rated 5 out of 5 stars

Carrot cake

Absolutely delicious. Moist with a creamy topping. Easily enough for 8 slices and three left over for the next day. Good price at £20.

28 July 2026
Rated 5 out of 5 stars

Really delicious meals

Really delicious meals - we’ll be stocking a few regularly to help us avoid takeaways on busy weekends! Way tastier and so much healthier.

30 July 2026
Rated 5 out of 5 stars

Try it yourself and see…

Used them regularly when down in Swavage always found them as good as homemade. So was pleased to see my lical store delivered and jumped right in again. Excellent quality and the food is plentiful do not have to look for thr main ingredient. I would recommend you try yourself to see what I say is very true. (Covers all tastes)

9 August 2026
Rated 5 out of 5 stars

Friendly knowledgeable staff

Friendly knowledgeable staff.
Don’t like new lay out though better when all meals for 2 etc were grouped!
Excellent food as always

6 August 2026
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Reply from COOK

Hello Jane, Thank you for your kind words. We'll ensure to share your feedback regarding the new shop layout with our Retail Management Team. Best wishes, Julia - COOK

Rated 5 out of 5 stars

Cook Meals

It’s easy to find meals that are tasty and easy to cook. There are also meals that suit people with allergies, eg gluten free. My Christmas dinner was all from Cook, apart from the turkey as I prefer a fresh one. Everything was also gluten free which made it easier to include everyone in the meal.

6 August 2026
Rated 3 out of 5 stars

Your dishes are welcome and quite tasty but dearish…

Your dishes are welcome and quite tasty - but you have local [Henley] competition. It costs £7.

Waitrose fish pie for one 400g costs £4.25 [less 0.87 pence - if you buy 3]. This tastes marginally better and is suitable for freezing.

17 July 2026
COOK logo

Reply from COOK

Hello Roger, Thank you for your review. We'll ensure to share your feedback with our Food & Commercial Team. Best wishes, Julia - COOK

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