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COOK Reviews 

53,354
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the food is exceptionally tasty and feels homemade, offering a wonderful variety of high-quality meals for any occasion. Consumers also appreciate the store staff, describing them as extremely helpful, friendly, and welcoming during in-person visits. Shoppers frequently highlight the efficient delivery service, noting that packages arrive quickly and securely. Some reviewers were not happy with the limited choices available for specific dietary needs and portion preferences. People noted that certain dishes contained wheat, while others found portions either too large or requiring more vegetarian selections.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the delicious taste and wide... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the delicious taste and home-cooked feel... See more

Staff

Consumers find staff to be consistently helpful, friendly, and knowledgeable across various locations.... See more

Service

People report overwhelmingly positive experiences with the service, highlighting efficient purchasing, click... See more

Delivery service

Users describe positive interactions with delivery service, highlighting efficient and secure home drop-offs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tasty food, great variety, top quality, value for money. Reliable, ethical & thoughtful business. Excellent portion sizes. The multiple industry prizes are well deserved. Love your desserts which... See more

Rated 5 out of 5 stars

Extremely tasty meals ready for the oven. Plenty of choice, sometimes difficult to choose! We stock up when we visit as there are no outlets near us any more, giving us a 40 mile round trip. Never bee... See more

Rated 5 out of 5 stars

I enjoy shopping in person at Cook in Winchester because the staff are always so helpful. We have found all the meals we have bought from Cook delicious as have our guests, some of our favourites are... See more

Rated 5 out of 5 stars

Cook foods are outstanding , the taste is like home cooked full of flavour, great portion sizes, choices fir everyone. We tried the chicken in port it was restaurant quality like dining out. This on... See more


Company details

  1. Food Products Supplier
  2. Food Producer
  3. Frozen Dessert Supplier
  4. Frozen Food Manufacturer
  5. Frozen Food Store

About COOK

Written by the company

Frozen meals and puddings hand-prepared in our kitchens using the same ingredients and techniques as a good home cook, so everything looks and tastes homemade. In our Great Taste Award-winning menu you’ll find everything from traditional British favourites and classics of world cuisine to takeaway alternatives, healthy options, and meals for get-togethers.

How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK

About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.

Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.

Written by the company


Contact info

Promotion box for COOK

Award-winning frozen meals & puddings

Delivered straight to your door

4.8

Excellent

TrustScore 5 out of 5

53K reviews

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4.8

All reviews

(53,354)

15,343 reviews in the last 12 months

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Rated 3 out of 5 stars

I love the convenience of these meals…

I love the convenience of these meals and there is a wide range of choice, I also like that they come in single or larger portions.
The meals are good quality and flavoursome, however, I feel that some of the dishes contain too much sauce and not enough meat etc.

10 March 2026
COOK logo

Reply from COOK

Hello Tamsin,  So sorry to hear you were disappointed with your COOK food.  We pride ourselves on the quality of our food and we are always unhappy to hear when a meal has not been enjoyed.  We would really like to get a little bit more information from you please especially which meals you have tried that you feel there is too much sauce.  Please email us at tpfeedback@cookfood.net (mailto:tpfeedback@cookfood.net).  Best wishes, Estelle – COOK

Rated 5 out of 5 stars

Fab food for an evening on board a boat!

I bought the aubergine parmigiana which was intended for 2 but stretched to three! The lady in the shop at Woodbridge showed me how to slice it to get 3 even portions.

I also bought the goats cheese quiche for a meal for 6. I’ve had it before and it’s always excellent. Everyone commented on the great pastry!

Thank you Cook! You saved me a whole lot of work. I was cooking on a boat so didn’t have lots of space available. The food was really worth every penny! Xxx

8 August 2026
Rated 2 out of 5 stars

CHICKEN HARISSA

CHICKEN HARISSA - Fairly tasty sauce with aubergine, chickpeas and almonds. However, as usual, as we have experienced with other dishes, uk chicken was not cooked in the sauce - what appears to be pre-steamed diced cubes of white tasteless tough chicken dropped in sauce before freezing. We have had this experience several times in different dishes but thought we’d give it another chance. The deserts are good but we will never buy a meals again as the meat is clearly not slow cooked in the sauces. Very disappointing and low quality chicken for the price.

22 August 2026
Unprompted review
COOK logo

Reply from COOK

Hello Martine,  So sorry to hear you were disappointed with your COOK food.  We pride ourselves on the quality of our food and we are always unhappy to hear when a meal has not been enjoyed.  We would really like to get a little bit more information from you please and make it up to you.  Please email us at tpfeedback@cookfood.net (mailto:tpfeedback@cookfood.net).  Best wishes, Estelle – COOK

Rated 5 out of 5 stars

Staff so very helpful and friendly

Staff so very helpful and friendly. Many choices and as I am elderly and live alone very much appreciate the meals for one. I have used this company for many years and now use it regularly as alone and only cooking for myself. I find this saves me much time and definitely money.

5 August 2026
Rated 5 out of 5 stars

All round excellence!

Easy to select and order online. Staff always welcoming, friendly and helpful when collecting from store. Range and quality of dishes is excellent and so convenient when adding an additional course or extra to existing dish.

17 April 2026
Rated 1 out of 5 stars

Late delivery

I realise that the AM delivery can be up to 1300hrs but on previous deliveries the package has arrived about 1400rs. However on the last delivery it arrived at about 1840hrs. This will be my last order because of the unreliable delivery service.

29 July 2026
COOK logo

Reply from COOK

Hello James, So sorry to hear that you were disappointed with your delivery experience. We pride ourselves on our home delivery service and we're so sorry to let you down. This doesn't sound right at all, and we'd really like to look into this further and we would also like to make it up to you. Please email us at tpfeedback@cookfood.net. Best Wishes Julia – COOK

Rated 5 out of 5 stars

Cook - delicious and reliable

Our local staff at Cook are very helpful. The quality of the food is always consistently good. It’s worth the money. From order to collection I am kept fully informed. Occasionally we have had availability issues but the manager has always offered an acceptable solution. I keep going back so that tells you something.

8 August 2026
Rated 5 out of 5 stars

Food is always amazing and is our…

Food is always amazing and is our monthly treat instead of having a monthly Takeaway. Tastes so much better, the food always tastes fresh and flavoursome Staff are always pleasant and friendly and always offers taste of something.

5 August 2026
Rated 5 out of 5 stars

Delicious food

Delivered during proscribed time, all items perfectly packaged. The food is delicious which is why this is one of many orders fulfilled by COOK and will jot be the last.

6 August 2026
Rated 5 out of 5 stars

I love cooking BUT…

I love cooking BUT…. every so often a ready meal is a treat and COOK quality is very consistent with plenty of choice. The staff at the Marlow store are helpful, knowledgeable and really friendly.

8 August 2026

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