Our local staff at Cook are very helpful. The quality of the food is always consistently good. It’s worth the money. From order to collection I am kept fully informed. Occasionally we have had availab... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Given a recommendation by staff for the Mediterranean Lamb Stew - great tip, enjoyed this and will buy again! Always friendly and helpful at Ringwood, and have some great offers from time to time. Ra... See more
I have bought many dishes from Cook for dinner parties, and every time I have to say the dishes are outstanding. Fantastic lasagne, Beef Wellington, Salmon En Croute, plus wonderful desserts such as... See more
Bought Cook's French onion tart from the lovely team at the Loughton shop. After cooking (really simple - it turned out looking lovely!) we simply transferred the tart on its baking paper to a wooden... See more
Company details
About COOK
Written by the company
Frozen meals and puddings hand-prepared in our kitchens using the same ingredients and techniques as a good home cook, so everything looks and tastes homemade. In our Great Taste Award-winning menu you’ll find everything from traditional British favourites and classics of world cuisine to takeaway alternatives, healthy options, and meals for get-togethers.
How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK
About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.
Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.
How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK
About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.
Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.
Written by the company
Contact info
The COOK Kitchen, ME10 3HH, Sittingbourne, United Kingdom
- 01732 759000
- enquiries@cookfood.net
- www.cookfood.net
Award-winning frozen meals & puddings
4.8
Excellent
53K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The nearest to home cooked food without…
The nearest to home cooked food without the fuss.
Great ingredients
12 August 2026
Order arrived on time -beautiful food
Order arrived on time -beautiful food - said it would serve 8 but could easily have done 10, Well done top marks,
12 August 2026
Plenty of choice at a reasonable price…
Plenty of choice at a reasonable price coupled with prompt service with a smile
11 August 2026
Lovely meals
Lovely meals, no artificial ingredients, reasonable prices, and great variety of dishes, great quality!
10 August 2026
Nothing extra to add but it was a…
Nothing extra to add but it was a pleasant shopping experience.
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I bought the Parmesan chicken for 4…
I bought the Parmesan chicken for 4 persons. I cooked it exactly as per the instructions but found the texture of the chicken tough
8 August 2026
Reply from COOK
Hello Sallie, So sorry to hear you were disappointed with your COOK food. We pride ourselves on the quality of our food, and we are always unhappy to hear when a meal has not been enjoyed. We would really like to get a little bit more information from you please and make it up to you. Please email us at tpfeedback@cookfood.net (mailto:tpfeedback@cookfood.net). Best wishes, Arthur – COOK
Food is great, but the staff can be grumpy . . .
Food is great, however the staff can be a bit unhelpfully grumpy at times . . .
8 August 2026
Reply from COOK
Hello Jeremy, So sorry to hear that you were unhappy about your experience in a COOK shop. We pride ourselves on the hospitality we show in our shops and we are so sorry we let you down. We would really like to get a little bit more information from you please so that we can speak to the shop team directly. Please email us at tpfeedback@cookfood.net (mailto:tpfeedback@cookfood.net). Best wishes, Arthur – COOK
The quality of the food is excellent…
The quality of the food is excellent and the website is very easy to navigate, editing my order is simple and so I always receive a great choice. I am given an hour’s time slot so can arrange to be in for the delivery. The courier is polite and friendly.
11 August 2026
Great service at my local store with…
Great service at my local store with knowledge staff.
Food is always of exceptional quality and does feel like home cooked.
12 August 2026
Great Meals from Cook
Delivery was good as usual. Food delicious. In the process of placing another order.
2 August 2026
The staff had the preordered items…
The staff had the preordered items ready and carried them out to the car for me
2 August 2026
Fast delivery
12 August 2026
The food is great as always
Everything that I ordered was delivered on time in a friendly manner. The food is great as always.
13 August 2026
The torte was just delicious and I…
The torte was just delicious and I bought it from a Cook shop and the person working there was most helpful
11 August 2026
All very good
2 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.