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COOK Reviews 

53,237
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the food is exceptionally tasty and feels homemade, offering a wonderful variety of high-quality meals for any occasion. Consumers also appreciate the store staff, describing them as extremely helpful, friendly, and welcoming during in-person visits. Shoppers frequently highlight the efficient delivery service, noting that packages arrive quickly and securely. Some reviewers were not happy with the limited choices available for specific dietary needs and portion preferences. People noted that certain dishes contained wheat, while others found portions either too large or requiring more vegetarian selections.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the delicious taste and wide... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the delicious taste and home-cooked feel... See more

Staff

Consumers find staff to be consistently helpful, friendly, and knowledgeable across various locations.... See more

Service

People report overwhelmingly positive experiences with the service, highlighting efficient purchasing, click... See more

Delivery service

Users describe positive interactions with delivery service, highlighting efficient and secure home drop-offs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tasty food, great variety, top quality, value for money. Reliable, ethical & thoughtful business. Excellent portion sizes. The multiple industry prizes are well deserved. Love your desserts which... See more

Rated 5 out of 5 stars

Extremely tasty meals ready for the oven. Plenty of choice, sometimes difficult to choose! We stock up when we visit as there are no outlets near us any more, giving us a 40 mile round trip. Never bee... See more

Rated 5 out of 5 stars

I enjoy shopping in person at Cook in Winchester because the staff are always so helpful. We have found all the meals we have bought from Cook delicious as have our guests, some of our favourites are... See more

Rated 5 out of 5 stars

Cook foods are outstanding , the taste is like home cooked full of flavour, great portion sizes, choices fir everyone. We tried the chicken in port it was restaurant quality like dining out. This on... See more


Company details

  1. Food Products Supplier
  2. Food Producer
  3. Frozen Dessert Supplier
  4. Frozen Food Manufacturer
  5. Frozen Food Store

About COOK

Written by the company

Frozen meals and puddings hand-prepared in our kitchens using the same ingredients and techniques as a good home cook, so everything looks and tastes homemade. In our Great Taste Award-winning menu you’ll find everything from traditional British favourites and classics of world cuisine to takeaway alternatives, healthy options, and meals for get-togethers.

How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK

About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.

Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.

Written by the company


Contact info

Promotion box for COOK

Award-winning frozen meals & puddings

Delivered straight to your door

4.8

Excellent

TrustScore 5 out of 5

53K reviews

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4.8

All reviews

(53,237)

15,257 reviews in the last 12 months

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Rated 5 out of 5 stars

Consistently tasty meals

Consistently tasty meals, excellent quality and home delivery service. Large choice of menu. Excellent company ethics. Started using the service during lockdown to replace going out for dinner and have continued having home delivery ever since. I just wish they’d open a Cook shop within easy reach!

26 July 2026
Rated 2 out of 5 stars

The female assistant in the COOK shop…

The female assistant in the COOK shop was diffident
Her lack of interpersonal skills ruined the experience.
In fact as I was packing my purchases and talking to her I looked up to find that she had walked off .
For this reason I shall not be shopping there again

7 August 2026
COOK logo

Reply from COOK

Hello Ann, So sorry to hear that you were unhappy about your experience in a COOK shop.  We pride ourselves on the hospitality we show in our shops and we are so sorry on this occasion we let you down.  We would really like to get a little bit more information from you please so that we can speak to the shop team directly.  Please email us at tpfeedback@cookfood.net (mailto:tpfeedback@cookfood.net).  Best wishes, Callum – COOK

Rated 5 out of 5 stars

survival

Since I eat a lot of cook food it is essential that there is variety and this is a sign of real excellence. The standard of the food is also important and I have always been more than satisfied. All this is with relevance to the meals for one.
When my wife died everybody said I would have to live on beans on toast, Cook has saved me from that fate. MY delivery from the Bath shop has always been organised and reliable and the drivers are like friends.

21 August 2026
Rated 4 out of 5 stars

Great shop to pop in, why not!

Literally in the area (West Bridgford, Nottingham) and popped in the shop, sampled new recipe of butter chicken which was lovely. However, real reason was to stock up on the chicken liver pate..... hoping they do the Duck one closer to winter!

7 August 2026
Rated 5 out of 5 stars

I love COOK.

I love COOK.
The meals are great, the online ordering is easy, notification of delivery is accurate and Nigel the delivery man is lovely.
What is not to like. 😁

6 August 2026
Rated 5 out of 5 stars

The food is first class

The food is first class. As a pensioner living on my own the portions are just right. The delivery is always on time and all the drivers are very friendly.

27 July 2026

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