Convey Law Reviews 

8,316
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note that the staff provides exceptionally helpful, friendly, and prompt support throughout the entire property buying or selling journey. Consumers truly appreciate the clear communication, professional expertise, and reassuring guidance provided by the team from start to finish. However, some people mentioned that communication could occasionally be slow, making it difficult to reach the right person when needed. A few other people also felt that response times fell short of expectations and experienced frustrating delays during busier transaction periods. Reviewers also noted that online systems or paperwork requirements sometimes required additional follow-ups to resolve.

What people talk about most

Service

People report positive experiences with service, highlighting efficient communication, helpful staff, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as responsive, helpful, and... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt communication and regular... See more

Customer service

Clients share positive opinions on customer service, highlighting responsive and supportive agents who... See more

User experience

Customers report positive experiences with user experience, noting that the overall process was smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service we have received from Jodie has been phenomenal. Weekly, often more, updates on every step of the way. Helping with so many queries along the journey with our sale from all parties involve... See more

Company replied

Rated 5 out of 5 stars

Convey Law have been great and we've had a pretty smooth experience, Jasmine Jones has been in contact with us often and any help we needed or questions she has replied promptly and clearly. The only... See more

Company replied

Rated 5 out of 5 stars

We instructed convey law, 6 weeks into a purchase as our old solicitor hadn’t even begun work. We were assigned Hollie, and Yanny. Every single Wednesday we were updated, emails answered promp... See more

Company replied

Rated 5 out of 5 stars

I am writing to say a huge Thank You to Maryam Begum for her incredible support during my recent property remortgage. She made the intire process smooth, clear, and stress-Free. I really appreciat... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services

Written by the company

Convey Law is an innovative, award-winning and industry-leading specialist and nationwide conveyancing legal practice. Our philosophy is to be the very best at what we do and to exceed client expectations. We are regulated by The Council for Licensed Conveyancers and sit on the Board of Directors of the Society of Licensed Conveyancers. We have fine-tuned our revolutionary IT systems and procedures to provide the best possible conveyancing service for our clients. Every client is looked after by a dedicated, specialist Conveyancer, ensuring a personal, consistent and professional service. We look forward to working with you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(8,316)

1,186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Easy to deal with and kept us up to date at all times. Thanks again !

17 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Very informative and on the ball with…

Very informative and on the ball with any questions and responses. For someone who works in the property industry I have dealt with my fair share of sub par conveyancers, but Convey Law were exceptional and ensured I was kept informed throughout the process. Thank you for all the help Lewis Greeman

20 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Excellent service

We recently used Convey Law for both the sale of our old home and the purchase of our new one, and we were extremely pleased with the service we received throughout.

The online portal made the onboarding process simple and easy to navigate, while also allowing us to track the progress of our transactions at every stage.

Our conveyancer, Abbie Price, handled any issues promptly, professionally, and efficiently. Her communication was excellent - keeping us informed when it mattered most, especially in the lead-up to exchange, without overwhelming us with unnecessary updates.

Thank you to Abbie and the whole Convey Law team for making what can often be a stressful process feel smooth and well managed. We wouldn't hesitate to recommend Convey Law to others.

17 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

About 4 years ago my wife and my son

About 4 years ago my wife and my son moved to Wales from kent
Unfortunately both passed away .
Even though I had a son living nearvby but he is to be relocated
Down south
As I am in a age bracket it felt that it would better to move near family in kent
I had been worried about the move because its always been shared with the wife
However I took the plunge and got to say Abbie Price solicitor for conveyancing law.has taken the stress and worry in a very professional way
Always kept me i touch of how things are going
So now all I have to do is move knowing that all has been completed
Please note that jean is my wife who passed away and its stuart her husband using her trust pilot
Thank you
Abbie and convey law

17 July 2026
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Straight forward

Straight forward, efficient conveyancing by Lauren and her team.
I completed much sooner than I initially expected to given that I was selling a leasehold flat.

3 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback

Rated 5 out of 5 stars

Emma was my Solicitor and she was super…

Emma was my Solicitor and she was super helpful and responsive. I usually received a reply within 1-2 days and she always took the time to answer my questions and explain things to me. Their online portal was easy to use and I received updates on there throughout. Would absolutely recommend.

1 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback

Rated 5 out of 5 stars

Jazmine and Sophie were amazing

Jazmine and Sophie were amazing. Always responded promptly and sorted out my exchange in just over 8 weeks. Great job guys!

13 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback

Rated 1 out of 5 stars

I did most of the work for them

I did most of the work for them, original quote was £869, this went up to nearly £2,000 because of lots of t.b.c, hidden charges including charging over a £174 in bank transfer fees when banks don't charge fees, £34 for a question about the complicated forms you have to fill in, £200 to a answer a question. Making important communication impossible, minimal information given, added charges for services not asked for or consented to. I would never use this company in future. At least robin hood used a bow and arrow and Richard turpin a mask.
This should be the new p.p.i, scandal.

13 July 2026
Unprompted review
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Reply from Convey Law

We are unable to locate your matter. Please contact us to discuss your concerns further.

Rated 4 out of 5 stars

One of the good conveyancers

I'm about halfway through a property transaction and so far no issues.
Communication has been good, clear and concise.
Importantly time has been allowed when more complex requirements have been needed providing certificates, reports, paperwork etc.
Convey are pretty much an on-line service which suits me with work and fitting the conveyancing around it.
This is the second time I've used Convey Law in 6 years and although we've not completed on this current transaction I can honestly say I have no complaints and wouldn't hesitate to recommend them.

15 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback - we aim to deliver 5* service on every matter

Rated 5 out of 5 stars

Top professional service

Rhian, Emma and Shannon led the way in providing a high quality service which more than met our expectations.
Thanks to them our journey always felt safe and progressed without delay.

13 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback

Rated 5 out of 5 stars

Efficient and cost effective

This is the third time I've used Convey Law's great cost effective service. Many thanks to Sophie Carey who efficiently progressed my sale from instruction to completion in just seven weeks.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

They kept us informed and sped up the…

They kept us informed and sped up the process when they realised we needed that. We did have to pay a bit extra for this, bit it stopped us losing the house we were trying to buy.

13 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback

Rated 4 out of 5 stars

Good company

Had a difficult situation buying a council property with many obstacles along the way and council dragging their feet but Lauren Forbes and her assistants Helen and Sinead persevered and we got there in the end.
Very happy now and a good service overall.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Lauren and Helen have been truly…

Lauren and Helen have been truly amazing to work with and have handled both the sale of our house and the purchase of our new home. Throughout the process there are regular update so we're always up to speed with things.
Both are super helpful, approachable and have been so efficient. I highly recommend them as a team - having bought and sold houses before they were by far the best solicitors I have worked with - making a stressful time that little bit more easy! Thank you

14 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback

Rated 5 out of 5 stars

My conveyancer Abbie Price and her team…

My conveyancer Abbie Price and her team were brilliant, very helpful and efficient which made the process quick and simple for a first time buyer. They responded to any questions I had quickly so I was never left wondering about something for too long.

10 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback

Rated 5 out of 5 stars

Fantastic service

Fantastic and professional service throughout.

I was kept up to date throughout the process and Convey Law's security checks gave me complete confidence.

I will definitely use their services again x

14 July 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Thank you for your lovely feedback

Rated 5 out of 5 stars

The service provided by Sophie Carey

The service provided by Sophie Carey, my Conveyancer was excellent. We had a great experience working with Sophie at Convey Law throughout our mortgage and conveyancing process. She was professional, knowledgeable, and kept us informed every step of the way. Sophie was always quick to respond to our questions, explained everything clearly, and made what could have been a stressful process feel straightforward and well managed.

Her attention to detail and efficiency helped ensure everything progressed smoothly and on time. We really appreciated her friendly approach and the confidence she gave us throughout the transaction.

We wouldn’t hesitate to recommend Sophie at Convey Law to anyone looking for a reliable and supportive solicitor. Thank you for all your hard work!

10 July 2026
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Reply from Convey Law

Thank you for your lovely feedback

Rated 1 out of 5 stars

Still awaiting my refund!!

Still awaiting my refund!!! An absolute waste of time. Sacked them after numerous incidents like not returning calls or responding to emails and being told that they had no file for me after entering all my information in the portal not once but twice on two separate occasions and was told I had never completed it. I had 2no. file reference numbers and was told they had no files relating to one of them and I did not complete the required information on the second. I have all the emails to confirm the above details. I am still waiting for a refund which should be the full £500 seeing as I allegedly didn’t complete any information for them to act on so they obviously didn’t carry out any work relating to my files! I have refrained from naming the staff member's I dealt with as the ownership lies with the CEO and management. I have been waiting for my refund and/or any contact regarding my refund since the 18th June 2026!! So I would like my refund ASAP!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Convey Law…

Fantastic experience with Convey Law and Abbie Price. So much that I am using her for buying my next house also. Communication was amazing and any questions I had were answered super fast. I was never left in the dark. Highly recommend!

10 July 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Thank you for your lovely feedback.

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