Contractors Edge Insurance Services Reviews 

176
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Jackie Chapman was a great pleasure to work with. She was always polite, helpful and always returned phone calls and emails and helped us with all our insurance needs and she went over and beyond to h... See more

Rated 1 out of 5 stars

Very dishonest practices and lies from Scot Davis. Not an ethical company. On my renewal Scot charged double for my premium then said he needed to recoup the losses from the year before. When i asked... See more

Rated 5 out of 5 stars

Alisa helped us setup our account. She was a great help from start to finish. We quoted our Insurance plan a couple different ways to maximize savings as well as have adequate coverage. Contractors Ed... See more

Rated 5 out of 5 stars

Wonderful, timely and very knowledgeable experience!!! Will definitely keep these guys in my speed dial!!

Company details

  1. Money & Insurance

Information provided by various external sources

Contractors Edge Insurance specializes in Insurance brokerage, providing the contractors with the coverage they require for their contacting projects. We provide General Liability, Excess Liability, Workers Compensation, Commercial Auto, Inland Marine,...


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4.4

Excellent

TrustScore 4.5 out of 5

176 reviews

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4.4

All reviews

(176)

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Rated 1 out of 5 stars

absolutely horrid

So far the experience that I’ve had with Contractors Edge has been absolutely pisss poor. All the way from the agent assigned too my account, Scot Davis, to the girls who answer the phone. The only reason we went with Contractors Edge was because they provided the cheapest quotes by far, over any other insurance agency and now we see why you are so cheap. Not only would we not recommend Contractors Edge to any other business owner, but we would actively discourage anyone from using them. Also as soon as our policy is up we are going to switch to a more reputable company who actually cares about customer satisfaction. I spoke with a ‘manager’ named Chris (don’t know the last name) about switching my agent too someone else other than Scot and Chris never called me back, and no one ever followed up with me about getting another agent assigned too our business. I hope you guys are reading this message and that you understand it clearly. I need a manager to contact me ASAP at (512)590-4232 in regards to switching agents in the meantime for the remainder of this policy. Scot has consistently ignored my phone calls, emails and text messages. This type of behavior is both unprofessional as well as unacceptable and it will not be tolerated. Please do not make me contact your office again in regards to switching agents. I want a manager to reach out too me this coming week at some point to get this resolved. As a business owner, I am very busy and have a million different things on my plate at any given time and do not have the time to baby sit children. Again, thoroughly disgust with the complete lack of service and responsiveness from both Scot and the rest of the agency in general. You get 0 stars out of 5 Contractors Edge!!

3 September 2018
Unprompted review
Contractors Edge Insurance Services logo

Reply from Contractors Edge Insurance Services

Hi Mike,

Apologize for all the frustration.

We've reached out to you a number of times over the last few weeks, but now have our Sales Manager trying to connect with you but you have no voicemail. We have texted and emailed to try to resolved this asap.

Rated 5 out of 5 stars

I would of rate may be three stars

I would of rate may be three stars, cause it took to long to process my needs, but then Mr Hardie Sawyer helped me to put closure to the matter and I'll give him the whole 5 stars. Thank you Hardie.

19 August 2018
Unprompted review
Rated 5 out of 5 stars

HIGHLY recommend Contractors Edge!

After a TON of research looking online for affordable insurance, I found Contractors Edge! Not only did they beat every price quote I was given but the customer service has been outstanding! I highly recommend them! Special shout-out to my agent, Randall Shaffer, for making the entire process stress-free.

10 August 2018
Unprompted review
Rated 5 out of 5 stars

We could not be happier with the…

We could not be happier with the awesome service we receive with Contractors Edge. Isaiah is our go-to guy, he always responds quickly and goes above and beyond to help in any way possible. We have been using Contractors Edge for 2 years and every experience has been easy and very professional. We would recommend them to anyone.

8 August 2018
Unprompted review
Rated 5 out of 5 stars

I have been insured with Contractors…

I have been insured with Contractors Edge for two years and not only did they save me a lot of money, I had my insurance in a few days.

I have been in business for over 40 years and Contractors Edge is the best.

Joe

2 August 2018
Unprompted review
Rated 1 out of 5 stars

RATE INCREASED WE DIDN'T KNOW

RATE INCREASED WE DIDN'T KNOW. WE PAID UP FRONT THEN THEY TURNED US IN TO A COLLECTION AGENCY FOR 28.00. I TRIED TO CALL THEM BUT THEY SAID WE WERE NOTIFIED BY MAIL AND THEY WERE NOT RESPONSIBLE TO CALL US TO INFORM US. YOU FIGURE THE INSURANCE AGENT MIGHT LET US KNOW. ALREADY CHANGED TO ANOTHER INSURANCE AGENCY. WHEN TIME FOR THE LIABILITY RENEWAL WILL NOT RENEW.

2 August 2018
Unprompted review
Contractors Edge Insurance Services logo

Reply from Contractors Edge Insurance Services

Hi Duwayne,

It is unfortunate that this happened!
The carriers do communicate directly with clients with a lot of policies, so sometimes we may not be notified until after you are, but we do try to communicate anything that is relayed to us.

Appreciate the feedback and will try to find better ways to service our clients in these situations in the future.

CEIS

Rated 5 out of 5 stars

Trustworthy

Trustworthy, good customer service, easy to get started with coverage.

2 August 2018
Unprompted review
Rated 5 out of 5 stars

5 stars

Contractors edge it's the best and I we'll recommend to anyone

1 August 2018
Unprompted review

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