Construction Helpline Ltd Reviews 

1,380
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with the company's service delivery, frequently experiencing delays in receiving their cards or certificates after completing courses and making payments. Reviewers consistently highlighted poor communication and a lack of responsiveness from customer service, with calls and emails often going unanswered. Furthermore, many people expressed frustration over payment-related problems, including issues with service delivery after payment and delays in processing payments. However, some customers also noted positive experiences with individual staff members. They found certain lecturers and assessors to be helpful, informative, and encouraging during their training process.

What people talk about most

Payment

Consumers find payment to be a source of significant dissatisfaction, with many reporting that their money... See more

Staff

Customers consistently note ambiguous experiences with staff, with some praising the competence, helpfulness,... See more

Service

Reviewers consistently express disappointment with the service, citing poor communication and a lack of... See more

Customer service

Users describe negative interactions with customer service, citing poor communication, lack of proper... See more

Customer communications

Customers had negative experiences with contact, frequently reporting an inability to reach the company by... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Review of NVQ Level 5 Construction Management with Construction Helpline This is both a review and a heads-up for anyone thinking of doing this course — hopefully it hel... See more

Company replied

Rated 1 out of 5 stars

For the last 3 employees who we have needed to obtain CSCS cards we have had issues. Staff pass the test, they have correct Level 1 H&S, all forms are completed and money paid, but they do not proces... See more

Company replied

Rated 1 out of 5 stars

An absolutely rubbish company. Passed test back in November and despite literally calling every week still no card - they lie to me tell me it's on it's way and still nothing. They say they will cal... See more

Company replied

Rated 1 out of 5 stars

Lives have been negatively impacted by the CEO Umer Mansoor not paying bills or wages. Candidates gave up valuable time and left frustrated and angry as did the trainers and assessors. I and others ar... See more


Company details

  1. Training Centre
  2. Career and Education Provider
  3. Certification Agency
  4. Construction Company
  5. Helpline
  6. Training School

About Construction Helpline Ltd

Written by the company

Construction Helpline logo Construction Helpline overview logo

We are committed to quality training

We maintain an excellent level of quality training through a series of stringent audits from awarding bodies and sector governing bodies in our mission to continually improve our standards that we offer to both learners and employers. What sets us apart is our robust and sustainable quality framework that has been commended by our partners and forms the basis of our training offering.

Free Government Funded Construction Training

At Construction Helpline we offer free, Government funded construction training, giving people the opportunity to build up sector-specific skills and fast-track to an interview with an employer.

All our construction training courses are fully funded and are free for learners. If you’re looking to upskill or reskill within a specific area in the construction industry, then our funded construction training could be the perfect choice for you.

Apply for our current courses

  • London - Carpentry, Painting & Decorating, Site Supervision OR Construction Management
  • Surrey - Insulation Knowledge
  • Devon - Site Supervision
  • Liverpool - Site Supervision OR Construction Management
  • Lancashire - Site Supervision OR Construction Management
  • South Yorkshire - Site Supervision, Contracts & Project Management, Domestic Energy Assessing, Retrofit Co-ordination & Management OR Construction Management

Apply for our Free Government Funded Construction Training

Our CITB courses

As a recognised ATO (Approved Training Organisation) from CITB, Construction Helpline are delivering Site Safety Plus (SSP) courses designed to give all levels of construction workers a means to progress in their career, while maintaining a safe workforce. Whether you are a construction operative or manage construction projects, we have a range of courses that will help you take the next step in your career!

View our CITB courses

Our Construction NVQs

We also provide a wide range of industry-recognised construction NVQ courses, ranging from level 2-7 in industry-demanding trades. So whether it is Site Supervision, Plant Operations or Construction Management, we have a course for you! And with flexible payment plans available, we provide an affordable route into construction that will allow you to complete your course without any worry regarding affordability.

Discover and book onto our Construction NVQs

Health and Safety Courses

Health and safety are two of the most important things to account for within a workplace. Nowadays, even the most qualified and well-trained professionals are not aware of health & safety protocols or procedures when working. A possible solution? Complete one of our Health and Safety Courses in order to get a certification and promote safety and reduce risk.

A certification from a health and safety course acts as proof that those who wish to work in any industry, whether that’s on a construction site or in an office space, have been properly trained in the health and safety of their respective work environment and hold industry recognised qualifications. Ultimately, taking a health and safety course ensures that working individuals are suitably trained and qualified for the job.

Book Now! Online and Classroom-based Health and Safety Courses


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(1,380)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A nice experience

I m really glad that i could take part of that amazing experience at Construction Helpline.
Larisa's guidance and support contributed to my successful completion of the course.
I highly recommend this program for anyone seeking to enhance their supervisory skills.

8 December 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Great value for money and information

Great value for money and information
Great and friendly staff
Any member you ask he has the knowledge to help and advise
Khalid Osman

8 December 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 1 out of 5 stars

Absolute scam taking £300 of my money

Absolute scam taking £300 of my money. I have now been waiting over half a year for my card to arrive. Every time I ring get the same bull s**t story that it will be here in 2 weeks. I have missed out on to much work because of this. What a joke of a company

27 November 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear customer,
Thank you for your feedback. We apologize for any inconvenience caused during your application process. We take all feedback seriously and appreciate your review so we have reviewed our policies and procedures to ensure that our team is educated and up-to-date on the application process. We would like to inform you that your card application has been submitted on high priority and it is in the process of printing hence it will be delivered to you shortly. Please feel free to contact us directly to discuss this matter further.
Regards,
Construction Helpline Team

Rated 1 out of 5 stars

Ladies and gentlemen were to start

Ladies and gentlemen were to start, I’ve been in construction for 8 years, and never in my life have I dealt with such a disgustingly poor company, the fact the company hasn’t been shut down yet is even more surprising, this is the only time I’ve ever written a review about something like this and hopfully the last. I applied for my cscs green card 24 days ago, and just after I payed they said it would take a maximum of 10 days. After the 10th day I called them, they said it was going to take another 2 weeks to be processed, I expressed that this wasn’t stated at the time of my payment and that Christmas is just round the corner, they carried on telling absolute lies, that they were backed up with bookings (after looking at the other reviews they say this excuse all year round) anyway, every time I called them it was someone different who would state something compliantly different from the previous phone convocation, half these positive trust pilot reviews must be fake…I’m now 24 days in, no cscs card no job and Christmas is only a few weeks away. How these company’s get away with it I don’t know, I called up the official CSCS number and payed the £38 again and now going through the motions of trying to get my card, the CSCS guys say they deal with these 3rd party company’s all the time and they can take months to apply for your card. I’ve never dealt with a company that is so blatantly breaking the law in my life, shocking

22 November 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,
Thank you for your feedback. We apologize for any inconvenience caused during your application process. We have reviewed our policies and procedures to ensure that our team is educated and up-to-date on the application process. We understand that you received your CSCS card on your own and requested a refund. We would like to inform you that your refund has been processed today (27-Nov-23) which will be credit to your account in 2 business days. Please feel free to contact us if you have any further concerns.
Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Excellent management bootcamp

Just completed a management bootcamp and I am very pleased about the process. Swift and easy to enroll, good induction process, relevant and adequate course content presented by qualified tutor who was helpful and provided guidance throughout the course. I would recommend to everyone looking to upskill and progress and achieve NVQ qualification.

18 November 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Rated 4 out of 5 stars

Management Course

Nice easy way to learn with juggling full time day to day commitments, informative and directly linked to on the job real time. Recommended….

17 November 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Rated 1 out of 5 stars

About the bed service they provide

I recommend not taking courses Construction Helpline. The tutors aren't very experienced. During team meetings, they just read from the slides and don't give helpful guidance about the course. Unfortunately, the tutor named Larisa has trouble with reading and understanding English, which makes it harder to learn. Also, if you have any problems or questions, the center doesn't give much support. Plus, the assessor named Capri isn't helpful in solving any issues. Overall, I'm very unhappy with the service quality.

If any one need more information I have video record and pictures of the team meeting

17 November 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear customer,
We apologise if your experience has not been as per your expectation. I forwarded your case to our director of quality assurance who has provided below feedback. You used AI software to write your answers in your NVQ portfolio. You misbehaved with the teacher when you were asked questions about your answers in your NVQ portfolio. Unfortunately, we have had to remove you from our programme as we take plagiarism extremely seriously.
We understand that you were not looking for this outcome however we cannot compromise with quality of our training.
Regards,
Construction Helpline Team

Rated 1 out of 5 stars

Surely a scam

So around mid June, I completed the course to redo my cscs card. Ive worked in construction for over 10 years. From my own personal experience and others around me, at best were never waiting for our new cards for more than a month. This company got in touch with me about ordering a new one for me. I accepted and the order was placed mid June. Its now mid November and I still haven't received it. Ive contacted them a number of times regarding this, and they keep telling me theres a backlog and that its now under process blah blah blah. Im convinced its a scam at this stage. Ive been fortunate that is hasnt affected work too badly, but it has started to recently and with xmas coming up, Im possibly going to lose money now. Its disgraceful and very unprofessional

16 November 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear customer,
Thank you for your feedback. We apologize for any inconvenience caused during your application process. We take all feedback seriously and appreciate your review so we have reviewed our policies and procedures to ensure that our team is educated and up-to-date on the application process. We would like to inform you that your card application has been submitted on high priority and it is in the process of printing hence it will be delivered to you shortly. Please feel free to contact us directly to discuss this matter further.
Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Shelly Wilson was very helpful and…

Shelly Wilson was very helpful and patient and when above and more to help 5 stars ⭐️

9 November 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

The staff was good

The staff was good to helping me for course regarding the system check thank you

9 November 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Good service

Shaily Wilson was very informative and polite. Good service.

8 November 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Very pleasant

The person in the Chat new what I was looking for, even though I had ticked the wrong course box.

Answers were quick and straight to the point

No pressure to sign up

2 November 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Operator was professional and…

Operator was professional and informative. Service was quick and helpful.

30 October 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Very efficient and effective on his…

Very efficient and effective on his work thanks

30 October 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Great experience

People that I had been in contact with had knowledge, experience, politeness and they were extremely helpful when I needed help.
A great group of people to work with and learn.

29 October 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

10/10

Experience of this course rated 10/10 very good and professional staff very helpful answering any concerns excellent service

27 October 2023
Unprompted review

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