consortium.co.uk Reviews 

12,641
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 929 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting items arrived quickly and were well-packaged. Many consumers appreciate the excellent product quality and wide selection, frequently finding specific products at competitive prices. The overall service is described as brilliant, with seamless transactions and a user-friendly website, often highlighting great value. However, some customers also noted issues with orders, including items not arriving or being significantly delayed, and experienced slow communication regarding updates. A small portion of people reported product quality concerns, such as items arriving damaged or breaking quickly after purchase.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the excellent service and quick postage,... See more

Product

Clients share positive opinions on product, with many reviewers consistently praising items as described,... See more

Service

Reviewers mention positive feedback about service, often highlighting quick, easy, and efficient experiences.... See more

Price

Customers had positive experiences with price, frequently highlighting significant savings and competitive... See more

Order

Users describe ambiguous interactions with order, with many customers reporting issues such as never... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a discount code that made a Goldwin jacket I wanted cheaper than competitors so I bought from here. Items was as described and good delivery. As with many mens online stores, they offer th... See more

Rated 5 out of 5 stars

I was looking for a specific pair of trainers and they had the best price. I didn't know this seller before but reviews were good. Using the website and payment was straightforward. Delivery was very... See more

Rated 5 out of 5 stars

I bought the Blundstone women’s clogs 2421 size 3 and they delivered promptly. I have had an operation on my back, admittedly nearly 20 years ago. I still need to be careful about my footwear. Bl... See more

Rated 5 out of 5 stars

Seamless transaction and very fast delivery. Got Adidas campus in a colour no longer showing on Adidas own website, perhaps recently stopped that colour or currently out of stock. Delighted


Company details

  1. Shoe Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Home Goods Store
  5. Skateboard Shop
  6. Streetwear Store

Written by the company

Consortium was established in 1993 on the UK's south coast in Bournemouth. Defying industry norms from the jump we opened as an independently owned skate, sneaker and streetwear store offering an unconventional brand mix that took cues from the things we loved rather than the trends we saw. This deep-rooted personal approach to retail created a space that truly lived - as we grew, it grew too. Over 30 years of organic evolution and unparalleled cross-category disruption has positioned us as industry mainstays, we champion brands and product that reflects the subversive, free-thinking spirit Consortium was built upon from the beginning. Our heritage and contemporary categories coexist seamlessly creating a diverse and peaceful ecosystem that spans womenswear; independent publishing; skateboarding; technical apparel; limited sneaker releases and coastal outdoors lifestyle among many other inhabitants. In a world full of uninspired high streets, corporate ownership and “copy-and-paste” identities Consortium holds true, forever fighting the good fight, forever independent… Consortium is a trading name of 7 Ply Ltd, UK company registration number 06595005.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(12,641)

928 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Delivery was fast and sale price was great for Patagonia down jacket. Will deffo buy from them again!

20 March 2026
Rated 1 out of 5 stars

Poor customer service

When paying for the item the payment failed, I had put the incorrect surname and once I changed this I tried again and it worked fine. The order was duplicated. I tried to ring to speak to someone to cancel but there was no answer. I sent an email but it is a 5 business day turnover so wasn’t caught in time. I was charged for and received 2 items. I have asked for the return cost to be refunded and they have refused stating that the payment failure is my own fault. I clearly didn’t purchase and then change my mind. Not good customer service, the item is fine though and would potentially have used this company again if it wasn’t for the poor service.

16 March 2026
Rated 5 out of 5 stars

Happy customer

I was looking for a specific pair of trainers and they had the best price. I didn't know this seller before but reviews were good. Using the website and payment was straightforward. Delivery was very fast. My trainers look amazing! Happy customer.

9 March 2026
Rated 1 out of 5 stars

Never dispatched. Chased twice then they cancelled.

I ordered something on 4th March, heard nothing so sent an email to ask about dispatch, no reply. Chased on the 12th, and finally got a reply on the 13th to say my order had been cancelled and refunded. If I hadn't emailed them I don't know if they would have just kept my money. I can only assume the item was out of stock but they didn't bother to tell me.

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Ordered a SnowPeak winter coats

Ordered a SnowPeak winter coats, arrived very promptly but unfortunately was too large. I sent the order back and received my refund within 2 weeks. I did email to see how long the refund may take and received a reply straightaway. Brilliant clothing, great local company would order from them again

17 February 2026
Rated 1 out of 5 stars

Unbelievable bad returns

I have returned an item and it is with them 9 days now. They dont do exchanges so they told me to return and re purchase. I have provided proof of delivery , tracking , they have also acknowledged receipt of the order and they still don't refund it stating they " do the refunds in receipt priority ". I mean the item is with them, at their warehouse 9 days already. What's going on with this company I don't know. Thankfully I've purchased with my CC and I'll go there as last resort to deal with them.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Order wasn't sent after 5 days .

Order wasn't sent after 5 days .. sent 2 emails .. no reply .. called them on a mobile number which was strange .. no answer .. left a voicemail asking where the parcel was. Didn't call back.. so I phoned the bank and took the money back .. then they emailed me saying sorry it was out of stock. Very unprofessional. Lack of communication is frustrating - it feels like you've been scammed when you can't get to speak to someone. Won't be ordering again.

4 March 2026

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