Connells Reviews 

The poorest valuation I ever had in my life the house price is 230k in market they put down 175k The valuation man was 🥴 🥴
🤣🤣🤣🤣🤣

Over value properties to get the deal! We would never of out our house on the market. We can now not afford to sell or buy. All for the companies profitable gain, regardless of families, children and people involved. Very underhand practice! Dudley branch, West Midlands. You know who you are. Been told you are renowned for it!

Awful customer service! During my remortgage they never answered phonecalls nor responded to emails and they promised they'd pass the message onto the mortgage advisor time & time again, but nothing ever happened. After complaining about my mortgage advisor Ralph Wilkinson things only improved slightly as he still continued to ignore all my phonecalls but would just send a vague email in response. This was an incredibly stressful experience and I would say definitely avoid!

I feel completely let down by Connells Mortgage Services. I was sold a “mortgage advisor for life” service and trusted that this meant I would have ongoing professional support whenever I needed it. Unfortunately, as soon as the payment was taken, all contact stopped.

Since 2024 I have sent numerous emails and made many phone calls trying to reach my assigned advisor and have been completely ignored. The situation became serious when I received a letter from my bank informing me that my fixed rate was ending. I contacted the advisor immediately for help to secure a new deal, but once again I was ignored. As a result, my mortgage payments increased to almost three times what I had been paying, something that could have been avoided if the advisor had done the job I paid for.

We are now in 2026 and I still have not received the service that was promised. After raising a formal complaint, customer service told me their investigation found “no fault on their side.” I find this unbelievable given two years of silence, zero advice, and the significant financial loss I have suffered because no one responded when my fixed rate ended.

This feels like a clear case of mis-selling. The service was presented as long-term, reliable support, yet once they had my money I was left completely on my own at a critical time. I would strongly warn others to think very carefully before paying for any ongoing service with Connells, as my experience shows there is no guarantee you will receive what is promised.

Extremely disappointed with the lack of professionalism and accountability.

Very poor. Connells knew very little about the house we were purchasing, and when we asked questions said they would find out and didn’t. It is extremely difficult to get hold of them on the phone, which caused issues with surveyor and contractors visiting the house for survey and quotes. Email communication was intermittent.

We just brought our first home with Connells Lloyd and Georgia where fantastic engaged with us from start to finish took a lot of stress of us as first time Byers and we can’t thank you enough and can’t wait to move our family in to our first home

Honest and transparent from day one made it easy to know what the costs and service would be. The entire team was dedicated to achieving the best outcome possible in a good time frame. A sale at the price discussed was achieved quickly and then I was supported throughout to the final day of exchange. Great service and good support.

Tried to get a desktop valuation from the Milton Keynes office First time no call and we chased up but chap had left early on a Friday. Tried again and booked again. Another no show so crossed off list. If they are that bad when trying to get your business then it can only get worse. Save yourself time and disappointment and avoid.

GAZUMPED! This review is specifically about Connells East Grinstead. Be warned the team in this branch have no morals, no empathy and are not true to their word. Solicitors fees lost due to the agent selling the property from under us despite our offer being accepted and searches being back. They blame the client but it’s clear that they had no interest in fighting our corner and continued to market the property despite a deal being agreed. Interesting that as soon as the other offer was accepted the property was marked as sold on Rightmove. A luxury that they gave us for the initial two days of our offer being accepted and then revoked with various conditions to the sale being added. Inside job??

In 20 years of buying and selling property this agent is the worst we have encountered. They are more interested in a few extra pounds in commission than upholding a reputation. AVOID AVOID AVOID!

Zero star not available. As a landlord they always blamed other people, never took accountability. Complaints process only active on socials but details on their “investigation” never posted and hidden
Chose someone else. Trump on a corporate footing!

After ending our tenancy, Connells Sittingbourne attempted to charge us £1,938.48, including £1,700 for repainting almost the entire property after a two-year tenancy. This was done without providing proper evidence, invoices, depreciation, or proof of damage beyond fair wear and tear.

We accepted reasonable costs (cleaning, toilet seats, minor fixtures), but the remaining charges were excessive and unjustified. We were left with no option but to raise a formal dispute through the Zero Deposit Scheme ADR.

Tenants should be extremely careful and ensure they keep photos, inventories, and written records. Our experience was stressful and felt like an attempt to recover normal landlord maintenance costs from tenants after moving out.

No happy tenant for Connells property Bol Hill Coventry please , the tenant for 10A Barton Road Coventry CV 6 every 6 months contract increase the rent price, kick out the tenant widouth reason and don’t give back the rent house deposit £850 please sorry, I don’t recommend this agency especially Angela Johnsons office rent Connells agency this is just a part of scam applied for the tenants please, I don’t recommend, be carefully please, thank you very much for Trust pilot UK !

They don’t even deserve 1 star rating apauling service from day one , was lied too about doing viewings had to do them myself . Told to keep reducing price by I am sold . Leicester branch manger waste of time, passes the book denying everything when I have evidence . Do not go with these at all disgraceful company need watch dog to do coverage on tv and they need to go to be taken to court and forced to close .

This is the worse most unprofessional low class company I’ve had the misfortune to deal with in 50 years. They will do absolutely anything to wriggle and negate any responsibility when things go wrong, which they will I assure you.. do yourself a favour and steer well clear . They don’t deserve one star, the higher up the chain you go the more incompetent it gets. Awful, terrible service. I spoke to the police about the incident and the Seargent said “ oh they’re terrible , we’ve had problems.”

We purchased a house via the Plymouth Mutley Plain branch this Autumn (2025) and it was slightly tricky as the seller had already left the area, however Sam Morgan provided an excellent service as go between making sure all queries were answered in a timely manner and was always professional and making himself available whenever he could. We were lucky enough to complete just before Christmas with thanks to Connells. We only hope other customers could experience this level of commitment, would recommend and use again if needed, Dave and Jodie from Falmouth 🥂

Really bad experience with Connells Eastleigh. They downplayed problems just to get the sale done, and once they got their money, they didn’t care at all.

Stuff we should’ve been told about before buying ended up being our problem after moving in. If you’re a first-time buyer, watch out—this company only cares about cash.
If you want to spend thousands resolving the pre-existing issue then go with Connells. The Seller, their own in house solicitor SWITCH and Connells all come together to trick you and hand you the keys and you are left with thousands on repair.

Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.

Delivered on promises to get viewers into the door. I like other local agents they had a high flow of viewings resulting in a rapid sale of my house at a very competitive sale price. Easy to deal with good communication throughout and advice.

Bed bug infestation untreated.
I moved 3 months ago and from day 1 I reported we have a bed bug infestation and they have dodged responsibility for the last 3 months. They pass the emails from one side to the other and blame the tenants for their behavior. The place was furnished, but the fridge was broken, the washing machine is still broken after 3 months, the hob was broken and the place was overall in unlivable condition, despite the checklist report saying everything was fine. We trusted the report, but the reality was different and was reported from day 1 and they just ignore everything.

Not shown professionalism

Bad customer service