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Conisterbank Reviews 

276
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, polite, and knowledgeable during every single interaction they have. People also highlight the remarkably smooth, quick application process and efficient service when arranging personal loans or managing accounts. Some reviewers were not happy with communication issues and unexpected delays when waiting for their applications to finish processing. Consumers also experienced frustrating phone systems or prolonged waiting times when trying to reach support representatives or track their overall progress. Additionally, a few people mentioned that getting direct answers proved difficult at times during busy periods.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Service

People report positive experiences with service, highlighting a friendly, efficient, and professional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the fast, straightforward, and... See more

Response time

Customers report positive experiences with response times, highlighting efficient online applications and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online application is super easy to complete and get a response straight away. If referred, will have a response within 48 hrs. Kept updated the whole way through the process, and funds received in gr... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, but my above and experience with Conister needed the praise. Andrew Moody helped me through a major hassle of separating loans that I had jointly. He had to drawing up mu... See more

Company replied

Rated 5 out of 5 stars

As always, my experience with Conister was fantastic. The service is always so fast and friendly. I normally deal with Lee Gale, however he was away on annual leave this time so Andrew Moody took ov... See more

Company replied

Rated 5 out of 5 stars

It was very straightforward to reinvest my maturing savings investment. I received a letter with clear instructions and a form to fill in with my instructions. I then scanned the form and emailed it a... See more

Company replied


Company details

Written by the company

We offer financial solutions across the Isle of Man and the UK, helping customers achieve their goals with trusted, flexible banking services. With a legacy of trust dating back to 1935, Conister Bank is proud to be an independent institution committed to personal service and long-term relationships. Our expertise covers a wide range of financial products designed to support both individuals and businesses. We provide personal and business finance, high-interest savings options, SME and corporate lending, asset finance, mortgages, bridging loans, block discounting, and secured credit facilities. At Conister Bank, we believe in more than just transactions - we believe in partnerships. Our customer-first approach means we take the time to understand your ambitions and provide the financial support that makes a real difference. Whether you’re planning for the future, growing your business, or navigating new opportunities, we’re here to help you succeed.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

276 reviews

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4.6

All reviews

(276)

262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

There was a bit of confusion regarding…

There was a bit of confusion regarding the loan amount to begin with, but it was sorted immediately and without any hassle. Great work guys!

30 January 2026
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Reply from Conisterbank

We're happy to hear that the initial confusion was resolved quickly and efficiently. Thank you for recognising our team and for your positive feedback!

Rated 5 out of 5 stars

Fast response to application

Fast response to application, also when I needed to ask a question over the phone I was not kept waiting to speak to someone also very polite

27 January 2026
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Reply from Conisterbank

That's brilliant to hear, thank you for letting us know. We will make sure the team receives this kind feedback!

Rated 5 out of 5 stars

Always easy and straightforward with…

Always easy and straightforward with prompt communication

29 January 2026
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Reply from Conisterbank

Thank you for sharing this feedback. A straightforward and easy experience is exactly what we aim for. Thanks for choosing Conister!

Rated 5 out of 5 stars

Easy to apply online tool

Easy to apply online tool, fast decision!
My loan was approved same day and money in my bank account day after! life saver, I'm so grateful, couldn't be any easier!

26 January 2026
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Reply from Conisterbank

Thank you for your lovely feedback. We’re so pleased the application was straightforward and that we could get everything sorted quickly for you. It’s great to know we could help when it mattered most.

Rated 5 out of 5 stars

Helpful and easy to deal with

From the minute we contacted them, Conister were very helpful. They were approachable and easy to talk to. They responded quickly to our inquiry, and were able to work to our short timeline.
Would fully recommend them!

26 January 2026
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Reply from Conisterbank

Thank you so much for taking the time to share your experience.
We’re really pleased to hear our team was helpful, responsive, and easy to work with, and that we could support you within a short timeframe. Your recommendation means a lot to us - thank you for choosing Conister Bank.

Rated 5 out of 5 stars

Focus finance

All seems to be ok. Didn't find the online stuff as easy as I would have liked but maybe that was me. All good now thanks

12 January 2026
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Reply from Conisterbank

We appreciate your honest feedback around the online experience and are very pleased this is sorted for you now. Thanks for choosing Conister Bank.

Rated 5 out of 5 stars

Conister bank is helpful and very quick…

Conister bank is helpful and very quick on their response for my car loan application.
I am so grateful to them.

17 January 2026
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Reply from Conisterbank

We’re grateful for your feedback and pleased to know that our team could assist you quickly with your car loan application. Thank you for choosing Conister Bank.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, all questions answered promptly, and process completed in no time.
Many Thanks to Andy M and the team

13 January 2026
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Reply from Conisterbank

Thank you for your positive feedback. We’re pleased to hear that you experienced excellent service, received prompt responses to your questions, and that the process was completed efficiently. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Fast and easy process money in bank…

Fast and easy process money in bank account in less than a day .

Highly recommend

13 January 2026
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Reply from Conisterbank

We're very happy to hear this and appreciate your recommendation. Thank you for the positive feedback!

Rated 5 out of 5 stars

Car finance

I like local business and I think they should be promoted, quick decision easy to apply.

12 January 2026
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Reply from Conisterbank

We appreciate your support of local businesses and are so glad the application process was quick and easy for you. Thanks for your feedback!

Rated 5 out of 5 stars

Always spot on when speaking to the…

Always spot on when speaking to the guys there. Thomas always goes above and beyond to assist.

5 January 2026
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Reply from Conisterbank

Thank you for your review! We’re delighted to hear about your positive experience with the team, and we’ll make sure Thomas receives your kind feedback.

Rated 5 out of 5 stars

Quick and wasy

Easy form to complete at b&b and a quick decision made. Thank you

3 January 2026
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Reply from Conisterbank

We're really glad to hear this, thanks for posting!

Rated 1 out of 5 stars

Like a lot of these 1 star reviews...

Like a lot of these 1 star reviews I have been very frustrated. I applied for an account in early November and after some 'holding' emails from Conister and some chasing by me I have received an email that offers to open the account - 7 weeks later. I have seen Conister's responses to these poor reviews, saying they will learn from the bad experiences people have reported, but who knows how long that will take. I will have to decide if I trust putting my money in their hands. Maybe it is just the opening process, but it is no way for a bank to introduce itself.

5 January 2026
Unprompted review
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Reply from Conisterbank

Thank you for sharing your experience with us. We’re sorry the account opening process took longer than expected and appreciate how frustrating that must have been. We’re committed to improving as we make the process smoother and more timely. Your feedback is important to us, and we hope to restore your confidence in our service.

Rated 2 out of 5 stars

I tried to open a fixed term deposit

I tried to open a fixed term deposit of 3.95% on the 8th Dec 2025 and sent my deposit which has been confirmed as received by the bank.
I have sent numerous emails but as yet have not received an email or letter confirming my deposit.
I have also phoned and was informed that it was being dealt with. There was a problem that the application form was not correctly filled out which I rectified as soon as I received the email.
Whilst Christmas was between this period, this
should have been resolved after the phone calls I made.
The service I have received before this problem has been exceptionally good.
This is now nearly a month since this was started which is totally unacceptable.

8 December 2025
Unprompted review
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Reply from Conisterbank

Thank you for sharing this experience with us. Please know we are always learning, and we will be taking this on board. While we can't discuss details here for security reasons, if you email our team at savingsuk@conisterbank.co.uk with specifics, we will be in touch to address this directly. Thanks again for letting us know.

Rated 5 out of 5 stars

Unexpected dental

Stressful time, unexpected dental costs, visited Conister website and within 15mins my personal loan was approved!

15 December 2025
Unprompted review
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Reply from Conisterbank

We’re delighted to hear that you experienced prompt approval and had a good customer experience. Thank you for sharing this.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Approved and in my account within 12 hours! Great personal customer service too

13 December 2025
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Reply from Conisterbank

We're happy to hear that you had a fantastic experience! It's great to know you received prompt approval and customer service. Thank you for your feedback.

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