Concernout Reviews 

NEVER PURCHASE AGAIN.
I bought 3 T-Shirts for BTS concert but turned out I wanna wear none of them since the quality is low, the printed parts are just disappointing. Feel embarrassed wearing them 🤦‍♀️🤦‍♀️🤦‍♀️

I bought outfits twice, it kept me informed about the shipment, products are good, reasonable price, right size.

it has been 1 month. until now. i havent received my order!

Part of my order was missing. After contacting the company and explaining the problem I received my missing items within a week. They were very prompt and courteous in solving my issue.

Shipping takes a long time, but otherwise I really liked my blouse.

Only downsides,
t-shirt is a little on the small side, and
if you want it for an occasion, allow about a month for it to arrive. It was quicker than that for me, but 8 days too late for what I wanted it for.
Otherwise, lovely quality and print

1 of the shirt was too big (2x of my actual size), My 2nd shirt is just nice yet both shirts of the same size(which is L). And, the phone cover is given to me in the wrong size as well. Instead of Iphone 13 pro, I was given the cover for Iphone 13 Pro Max. Quite disappointing

My order came exactly like I expected. Customer service responded to my email fast and kept updating me . Well done.

The fabric is much thinner than I expected, so it feels a bit less premium for the price. Overall, the designs are lovely, but I wish the material was thicker and of better quality.

The best thing about my order was the update emails letting me know exactly where my parcel was and it is comforting when you are using a website you don't know. The t-shirt I bought was excellent. Thank you.

Very good quality and very fast delivery but it s print out it s not embroidery

Expectations met! I like the fabric and the design. However, the little button of one of my blouses fell instantly, it would need to be more secured. Also, I don't know exactly how the bow really works, it should've brought instructions on how to style it because right now I have no idea, I'll have to look it up.

​I was a bit worried at first after reading some online reviews that I might not receive my order at all, but it actually arrived right on time! I’m very happy with it. It looks exactly like the pictures. The sizing is accurate as well. Everything is great, and I’m really satisfied and grateful. Thank you!

Keeps me updated so i would know where my order was

No problems ordering, shipping took a long time, shirt was not as expected, shiny, nylon fabric instead of cotton. I have allergies to nylon. Disappointed.

Absolutely disgraceful customer service.

I received a skirt that arrived with oil stains on it. Let me be very clear: this item was supposed to be NEW. Customers pay for new clothing, not clothing that already looks damaged, dirty, or previously mishandled.

The real shock, however, came when I contacted customer service. I explained that the skirt had arrived stained and asked for what any reasonable customer would expect—a replacement or a refund. Their response?

"You can try and clean it - Thanks."

That was it.

No apology. No accountability. No concern whatsoever that they had sent a damaged item. Just a dismissive suggestion that I should fix their mistake myself.

Why on earth should I be cleaning a brand-new skirt that I paid good money for? I didn't purchase a cleaning project. I purchased a new garment. The audacity of sending out a stained item and then telling the customer to wash it themselves is genuinely unbelievable.

What kind of quality control allows oil-stained clothing to be packaged and shipped in the first place? And what kind of customer service department thinks that "try and clean it" is an acceptable response when a customer receives a defective product?

This company clearly has no respect for its customers. Instead of taking responsibility for their error, they attempted to push the inconvenience and risk onto me. If I tried to remove the stain and damaged the fabric, who would be responsible then? Apparently not them.

I've never encountered such a dismissive and unprofessional response from a retailer. The complete lack of accountability is astonishing. A simple apology and an offer of a replacement or refund would have resolved this situation immediately, but instead they chose to treat a legitimate complaint as if it were an inconvenience.

The skirt arrived stained. The customer service was even worse. If this is how the company handles obvious defects, I would strongly advise anyone considering ordering from them to think twice.

Save your money and shop somewhere that actually cares about the condition of the products they send out and the customers who buy them.

The sweatshirt is beautiful but unfortunately it is at least a size too small even though I measured for size.
Delivery was in a good time frame

The moderate quality of the hat was as expected for what I paid, but it got misshapen during international shipping in a thin shipping bag (unless it was already like that).

Items received was cute and good material, although one of the tops I ordered had a tear right in the middle front of the collar. Shipping was within decent time and with updates regularly; but once in the UK then no furhter updates on the parcel being deliver etc. Would consider ordering again.

Very good quality and the customer service was excellent