I am not very good at ordering on line so rang to ask for help, the lady who took my call was so kind and patient with me, she ensured what wanted was correct size for me, helped me right through th... See more
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Review summary
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Easy to order , Found what I needed at a great price. Delivery was quick and item arrived in great condition,already assembled which saves me the stress if having to build,so I could use straight away... See more
Company replied
Ordered a shower stool from Complete Care having been let down by another supplier for the same item. Ordering was quick & easy & dispatch was very quick! From ordering to receiving the stool was 3 da... See more
Company replied
This was an easy buy ,as I phoned the company and got a very happy ,helpful lady who found what I wanted very quickly, then placed the Order for me, it arrived very quickly, faster than quoted time. T... See more
Company replied
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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The products I ordered were very well…
The products I ordered were very well packaged and were delivered within the specified timescale.
6 May 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your positive feedback. We’re delighted to hear that your order was well packaged and delivered within the expected timescale.
We look forward to serving you again.
Kind Regards
Janet
Customer Experience Advisor
Reply from Complete Care Shop
Good Afternoon,
Thank you for your positive feedback.
We're delighted to hear you were satisfied with our service and found the instructions easy to follow.
Kind Regards
Janet
Customer Experience Advisor
Complete Care,for me
Complete Care,for me, did every thing we hoppef for
Delivered on schedule, goods in first class condition and as per product description
6 May 2026
Reply from Complete Care Shop
Good afternoon, Frederick,
We are happy to hear that everything went according to plan. It is great to know that you received your order on time and in excellent condition, matching the product description.
Thank you for your positive feedback, this is really appreciated.
Kind regards
Judi
Customer Experience Adviser
Great service with good communications…
Great service with good communications throughout. I had an issue with a promotion code and Janet resolved it very quickly for me resulting in an excellent price for an item which was already discounted and far cheaper than other suppliers. Perfect..!
6 May 2026
Reply from Complete Care Shop
Good afternoon, Ken,
Thank you for your positive feedback.
We are happy to hear you received great service and communications. We appreciate your highlighting the quick resolution of your promotion code issue, resulting in an excellent price. It is wonderful to know that our staff were helpful, as this is the standard of service we strive to deliver at all times.
Please do not hesitate to contact us if we can be of any help in the future.
Kind regards
Judi
Customer Experience Adviser
Needed compact but reliable support…
Needed compact but reliable support when walking.
My balance very poor but surprisingly the three wheel rollater is excellent and I have every confidence in using it.
Staff when ordering most helpful and informative and delivery spot on.
21 April 2026
Reply from Complete Care Shop
Good afternoon, Sheila,
Thank you for taking the time to review your recent purchase from Complete Care Shop.
We are happy to hear that the three-wheel rollator provides the reliable support and confidence you need. We appreciate your kind words regarding our team's helpfulness and the prompt delivery.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Excellent experience
Excellent experience. My item arrived promptly, was great value and is perfect for my needs. Thank you
6 May 2026
Reply from Complete Care Shop
Good afternoon, Rachael,
We appreciate you sharing your positive experience.
We are happy to hear your item arrived quickly, offered great value, and perfectly suits your needs. Thank you.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Easy to find what I needed and well…
Easy to find what I needed and well packed for delivery.
6 May 2026
Reply from Complete Care Shop
Good afternoon,
Thank you for your feedback.
We are happy that you could easily find what you needed and that your delivery was well-packed. We appreciate you taking the time to leave feedback.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Tina,
Thank you for taking the time to leave a review.
We are so glad the website was easy to use, and our delivery was fast. Thank you for taking the time to leave us such positive feedback.
If you ever need any assistance or advice in the future, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Anita,
We are so happy ordering was easy and our delivery quick. Thank you for your very positive feedback; it truly means a lot to us.
If you ever need any assistance or advice in the future, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
Hair washing plate had tiny neck
The hair washing plate we brought had a tiny neck hole and was not useful
6 May 2026
Reply from Complete Care Shop
Good afternoon, Kate,
Thank you for your feedback, and we are sorry to hear about your experience.
We understand that the neck opening did not meet your expectations, which affected how useful the product was for you. This is not the experience we aim to provide.
If there is anything we can assist you with in the future, or if you would like advice on alternative products, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
My order was ordered on time.
24 April 2026
Reply from Complete Care Shop
Good morning, Patricia,
Thank you for taking the time to review your recent purchase.
We are happy to hear that your order arrived on time. Thank you for letting us know about your positive experience.
If you ever need any further support, we’re always here to help.
Kind regards
Judi
Customer Service Experience
Reply from Complete Care Shop
Good morning, Jeanette,
We appreciate your positive feedback.
We are happy you were pleased with the product and that you experienced efficient delivery service.
If you ever need any further support, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Excellent service
Excellent service. Rollator is 5*. Disappointed with the rod. A little surprised how much you charge for returning it, but hey ho,excellent service.
21 April 2026
Reply from Complete Care Shop
Good morning Marny,
Thank you for taking the time to review your recent purchase from Complete Care Shop.
We are happy to hear that you are enjoying the rollator and that you received excellent service. We appreciate your feedback regarding the walking stick and the return costs.
If you ever need any further support, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning,
Thank you for taking the time to leave a review.
We appreciate your positive feedback and we are so glad to hear that you found our service helpful and of high quality. Thank you again.
If you ever need any further support, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning, Lesmond,
Thank you for your great review.
We are delighted to hear you found our service supportive. Providing a positive experience is very important to us, and your feedback truly motivates the team.
Thank you again for taking the time to share your experience.
Kind regards
Judi
Customer Experience Adviser
quick and efficient and arrived well …
quick and efficient and arrived well within the expected time
5 May 2026
Reply from Complete Care Shop
Good afternoon, Margaret,
We appreciate you taking the time to leave us feedback. We are so glad to hear your order arrived promptly and within the estimated timeframe!
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
Five star for Complete Care Shop 1 star for DPD for bad delivery
After receiving a phone call from Judy and how Complete Care shop dispatched my order was the following day and DPD delivery was very poor Complete Care Shop get the 5 star for their service as for DPD if they were to ask me for feedback as to their delivery they would get a 1 star for their bad delivery service
22 April 2026
Reply from Complete Care Shop
Good afternoon, Donal,
Thank you for taking the time to leave your feedback.
I am very sorry for the delay you experienced with your order the late delivery.
I have since spoken with you directly to discuss this, and I would like to thank you again for taking the time to speak with me and for your patience.
This is not the level of service we strive to provide, and your feedback has been shared with the relevant team so we can help prevent this happening in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Lavinia,
We appreciate you taking the time to leave a review.
We are so glad to hear you received your delivery quickly and find the product comfortable to use.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Gloria,
Thank you for taking the time to review your recent Complete Care Shop order.
We are very happy to hear that our product is comfortable and easy for you to use. Thank you for sharing your positive experience with us.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Easy to order arrived on time.
Easy to order arrived on time.
Product fits perfectly and very secure. Makes life a lot easier
5 May 2026
Reply from Complete Care Shop
Good afternoon, Gary,
Thank you for taking the time to review your recent purchase from Complete care Shop.
We are happy the order was straightforward and arrived promptly. It is great to know the product fits well, feels secure, and simplifies things for you. Thanks for your review.
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
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