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Complete Care Shop Reviews 116,632

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,615 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their quality and how well they meet their needs. Many people found the ordering process to be easy and straightforward, whether online or over the phone, and appreciated the helpfulness of the staff. The delivery service is consistently described as quick and efficient, with items often arriving on time or even earlier than expected. However, some customers experienced issues with delivery, noting delays or problems with the courier service. A few people also mentioned receiving items that were not as expected, such as a different color than ordered, or products that were not suitable for their specific needs due to weight or design. There were also occasional concerns about the quality of certain items, with some customers finding them to be less durable than anticipated.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and suitability. Many customers found products like... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Quality

People report positive experiences with quality. Many customers praise the sturdiness and good construction... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the first-class service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am not very good at ordering on line so rang to ask for help, the lady who took my call was so kind and patient with me, she ensured what wanted was correct size for me, helped me right through th... See more

Company replied

Rated 5 out of 5 stars

Easy to order , Found what I needed at a great price. Delivery was quick and item arrived in great condition,already assembled which saves me the stress if having to build,so I could use straight away... See more

Company replied

Rated 5 out of 5 stars

Ordered a shower stool from Complete Care having been let down by another supplier for the same item. Ordering was quick & easy & dispatch was very quick! From ordering to receiving the stool was 3 da... See more

Company replied

Rated 5 out of 5 stars

This was an easy buy ,as I phoned the company and got a very happy ,helpful lady who found what I wanted very quickly, then placed the Order for me, it arrived very quickly, faster than quoted time. T... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Wellness Center
  5. Wheelchair Store

Written by the company

Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.

Complete Care Shop - here to help with life's ups and downs

Written by the company

20% VAT relief available online
Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!

No Quibble Guarantees

Complete Care Guaranteed

We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

117K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

The products I ordered were very well…

The products I ordered were very well packaged and were delivered within the specified timescale.

6 May 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good Afternoon,
Thank you for your positive feedback. We’re delighted to hear that your order was well packaged and delivered within the expected timescale.
We look forward to serving you again.
Kind Regards
Janet
Customer Experience Advisor

Rated 5 out of 5 stars

Excellent service and good instructions

Excellent service and good instructions

6 May 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good Afternoon,
Thank you for your positive feedback.
We're delighted to hear you were satisfied with our service and found the instructions easy to follow.
Kind Regards
Janet
Customer Experience Advisor

Rated 5 out of 5 stars

Complete Care,for me

Complete Care,for me, did every thing we hoppef for
Delivered on schedule, goods in first class condition and as per product description

6 May 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good afternoon, Frederick,

We are happy to hear that everything went according to plan. It is great to know that you received your order on time and in excellent condition, matching the product description.

Thank you for your positive feedback, this is really appreciated.

Kind regards

Judi
Customer Experience Adviser

Rated 5 out of 5 stars

Great service with good communications…

Great service with good communications throughout. I had an issue with a promotion code and Janet resolved it very quickly for me resulting in an excellent price for an item which was already discounted and far cheaper than other suppliers. Perfect..!

6 May 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good afternoon, Ken,

Thank you for your positive feedback.

We are happy to hear you received great service and communications. We appreciate your highlighting the quick resolution of your promotion code issue, resulting in an excellent price. It is wonderful to know that our staff were helpful, as this is the standard of service we strive to deliver at all times.


Please do not hesitate to contact us if we can be of any help in the future.

Kind regards

Judi
Customer Experience Adviser

Rated 5 out of 5 stars

Needed compact but reliable support…

Needed compact but reliable support when walking.
My balance very poor but surprisingly the three wheel rollater is excellent and I have every confidence in using it.
Staff when ordering most helpful and informative and delivery spot on.

21 April 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good afternoon, Sheila,

Thank you for taking the time to review your recent purchase from Complete Care Shop.

We are happy to hear that the three-wheel rollator provides the reliable support and confidence you need. We appreciate your kind words regarding our team's helpfulness and the prompt delivery.

We hope to have the opportunity to assist you again in the future.

Kind regards

Judi
Customer Experience Adviser

Rated 5 out of 5 stars

Excellent experience

Excellent experience. My item arrived promptly, was great value and is perfect for my needs. Thank you

6 May 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good afternoon, Rachael,

We appreciate you sharing your positive experience.

We are happy to hear your item arrived quickly, offered great value, and perfectly suits your needs. Thank you.

We hope to have the opportunity to assist you again in the future.

Kind regards

Judi
Customer Experience Adviser

Rated 5 out of 5 stars

Easy to find what I needed and well…

Easy to find what I needed and well packed for delivery.

6 May 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good afternoon,

Thank you for your feedback.

We are happy that you could easily find what you needed and that your delivery was well-packed. We appreciate you taking the time to leave feedback.

We hope to have the opportunity to assist you again in the future.

Kind regards

Judi
Customer Experience Adviser

Rated 5 out of 5 stars

Easy website and fast delivery

Easy website and fast delivery

23 April 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good afternoon, Tina,
Thank you for taking the time to leave a review.

We are so glad the website was easy to use, and our delivery was fast. Thank you for taking the time to leave us such positive feedback.

If you ever need any assistance or advice in the future, please do not hesitate to get in touch.

Kind regards

Judi
Customer Experience Adviser

Rated 5 out of 5 stars

Ordering was easy and quick delivery

Ordering was easy and quick delivery

6 May 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good afternoon, Anita,

We are so happy ordering was easy and our delivery quick. Thank you for your very positive feedback; it truly means a lot to us.

If you ever need any assistance or advice in the future, please do not hesitate to get in touch.

Kind regards

Judi
Customer Experience Adviser

Rated 4 out of 5 stars

Hair washing plate had tiny neck

The hair washing plate we brought had a tiny neck hole and was not useful

6 May 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good afternoon, Kate,

Thank you for your feedback, and we are sorry to hear about your experience.

We understand that the neck opening did not meet your expectations, which affected how useful the product was for you. This is not the experience we aim to provide.

If there is anything we can assist you with in the future, or if you would like advice on alternative products, please do not hesitate to get in touch.

Kind regards

Judi
Customer Experience Adviser

Rated 5 out of 5 stars
Complete Care Shop logo

Reply from Complete Care Shop

Good morning, Patricia,

Thank you for taking the time to review your recent purchase.

We are happy to hear that your order arrived on time. Thank you for letting us know about your positive experience.

If you ever need any further support, we’re always here to help.

Kind regards

Judi
Customer Service Experience

Rated 5 out of 5 stars

Very efficient delivery service

Very efficient delivery service. Pleased with product.

29 April 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good morning, Jeanette,

We appreciate your positive feedback.

We are happy you were pleased with the product and that you experienced efficient delivery service.

If you ever need any further support, we are always here to help.

Kind regards

Judi
Customer Experience Adviser

Rated 5 out of 5 stars

Excellent service

Excellent service. Rollator is 5*. Disappointed with the rod. A little surprised how much you charge for returning it, but hey ho,excellent service.

21 April 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good morning Marny,

Thank you for taking the time to review your recent purchase from Complete Care Shop.

We are happy to hear that you are enjoying the rollator and that you received excellent service. We appreciate your feedback regarding the walking stick and the return costs.

If you ever need any further support, we are always here to help.

Kind regards

Judi
Customer Experience Adviser

Rated 5 out of 5 stars

Very good

Very good, and very helpful

22 April 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good morning,

Thank you for taking the time to leave a review.

We appreciate your positive feedback and we are so glad to hear that you found our service helpful and of high quality. Thank you again.

If you ever need any further support, we are always here to help.

Kind regards

Judi
Customer Experience Adviser

Rated 4 out of 5 stars

Great Supportive service

Great Supportive service

22 April 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good morning, Lesmond,

Thank you for your great review.

We are delighted to hear you found our service supportive. Providing a positive experience is very important to us, and your feedback truly motivates the team.

Thank you again for taking the time to share your experience.

Kind regards

Judi
Customer Experience Adviser

Rated 4 out of 5 stars

quick and efficient and arrived well …

quick and efficient and arrived well within the expected time

5 May 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good afternoon, Margaret,

We appreciate you taking the time to leave us feedback. We are so glad to hear your order arrived promptly and within the estimated timeframe!

Thank you for choosing us, and we look forward to supporting you again in the future.

Kind regards

Judi
Customer Experience Adviser

Rated 2 out of 5 stars

Five star for Complete Care Shop 1 star for DPD for bad delivery

After receiving a phone call from Judy and how Complete Care shop dispatched my order was the following day and DPD delivery was very poor Complete Care Shop get the 5 star for their service as for DPD if they were to ask me for feedback as to their delivery they would get a 1 star for their bad delivery service

22 April 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good afternoon, Donal,

Thank you for taking the time to leave your feedback.

I am very sorry for the delay you experienced with your order the late delivery.

I have since spoken with you directly to discuss this, and I would like to thank you again for taking the time to speak with me and for your patience.

This is not the level of service we strive to provide, and your feedback has been shared with the relevant team so we can help prevent this happening in the future.

Kind regards

Judi
Customer Experience Adviser

Rated 5 out of 5 stars

Very quick delivery.

Very quick delivery.. Quality product very comfy

5 May 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good afternoon, Lavinia,

We appreciate you taking the time to leave a review.

We are so glad to hear you received your delivery quickly and find the product comfortable to use.

If there is anything further we can assist you with, please do not hesitate to get in touch.

Kind regards

Judi
Customer Experience Adviser

Rated 5 out of 5 stars

Very comfortable and easy for me to…

Very comfortable and easy for me to cope with.

22 April 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good afternoon, Gloria,

Thank you for taking the time to review your recent Complete Care Shop order.

We are very happy to hear that our product is comfortable and easy for you to use. Thank you for sharing your positive experience with us.

We hope to have the opportunity to assist you again in the future.

Kind regards

Judi
Customer Experience Adviser

Rated 5 out of 5 stars

Easy to order arrived on time.

Easy to order arrived on time.
Product fits perfectly and very secure. Makes life a lot easier

5 May 2026
Complete Care Shop logo

Reply from Complete Care Shop

Good afternoon, Gary,

Thank you for taking the time to review your recent purchase from Complete care Shop.

We are happy the order was straightforward and arrived promptly. It is great to know the product fits well, feels secure, and simplifies things for you. Thanks for your review.

Thank you for choosing us, and we look forward to supporting you again in the future.

Kind regards

Judi
Customer Experience Adviser

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