I am not very good at ordering on line so rang to ask for help, the lady who took my call was so kind and patient with me, she ensured what wanted was correct size for me, helped me right through th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order , Found what I needed at a great price. Delivery was quick and item arrived in great condition,already assembled which saves me the stress if having to build,so I could use straight away... See more
Company replied
Ordered a shower stool from Complete Care having been let down by another supplier for the same item. Ordering was quick & easy & dispatch was very quick! From ordering to receiving the stool was 3 da... See more
Company replied
This was an easy buy ,as I phoned the company and got a very happy ,helpful lady who found what I wanted very quickly, then placed the Order for me, it arrived very quickly, faster than quoted time. T... See more
Company replied
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy website to navigate
1 May 2026
Reply from Complete Care Shop
Good morning, marie,
We appreciate you taking the time to review your recent experience with Complete care Shop.
We are glad you found our website easy to use.
If you ever need any further assistance or advice, please do not hesitate to get in touch — we are always happy to help.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning, Colin,
Thank you for your feedback.
We are happy to hear you found our ordering, delivery, and assembly easy.
Thank you again for your feedback, it truly means a lot to us.
If you ever need any further assistance or advice, please do not hesitate to get in touch — we are always happy to help.
Kind regards
Judi
Customer Experience Adviser
This is a really good Company
This is a really good Company. I ordered a walker and received it within 2 days. The walker is excellent, best one i have bought and the price was excellent, well worth every penny
Thank You
14 May 2026
Reply from Complete Care Shop
Good morning, Margaret,
Thank you for your lovely review.
We are so happy to hear you had such a positive experience with us! We appreciate you sharing your kind words about our product and service.
If you ever need any further assistance or advice, please do not hesitate to get in touch — we are always happy to help.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning, Pauline,
Thank you for taking the time to review your recent experience with Complete care Shop.
We appreciate your kind words about our friendly service, quick delivery, and well-packaged goods.
If there is anything else we can help you with, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
Delivery was on time/item as expected
Delivery was on time/as expected. Customer service was very helpful and responded to queries quickly. Item excellent quality and served the purpose
12 May 2026
Reply from Complete Care Shop
Good morning, Golda,
Thank you for your lovely review.
We are delighted to hear your delivery was on time and our team provided helpful, quick responses. It is wonderful that the item's quality met your needs. Thank you for your kind feedback, it is really appreciated.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning, Linda,
Thank you for your 5 star review.
We are so pleased you found our website great, our prices excellent, and our delivery extremely quick. Thank you for your feedback, it is truly appreciated.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Complete care shop
The goods were of excellent quality and a lot cheaprr than other companies.
Drlivry was quick.
26 January 2026
Reply from Complete Care Shop
Good morning, Corrina,
Thank you for taking the time to review your recent experience We are so pleased to hear you found our products to be of excellent quality and great value. We appreciate your kind words about our quick delivery.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Good company
This company have a good web site easy to order and very good products. I have ordered from them before and I am always pleased with the speed of delivery and the quality of the goods when arrive.
13 May 2026
Reply from Complete Care Shop
Good morning, Hilary,
Thank you for your lovely review.
We are so pleased to hear you find our website easy to use and our products excellent. We truly appreciate your continued satisfaction with our delivery speed and product quality. Thank you for your kind feedback.
We truly appreciate your continued custom and look forward to helping you again in the future.
Kind regards
Judi
Customer Experience Adviser
Order went smoothly
Order went smoothly, just some Tracking information lacking, so wasn't sure when it was being delivered, but no Biggie, very pleased
13 May 2026
Reply from Complete Care Shop
Good morning, Ian,
Thank you for you feedback.
We are glad to hear you were pleased with your order! We appreciate your feedback regarding the tracking information and will work to improve this.
If you ever need any further assistance or advice, please do not hesitate to get in touch — we are always happy to help.
Kind regards
Judi
Customer Experience Adviser
Good Price
Good Price, delivery on time. Emails replied to swiftly.
Just had R hip replacement done so need raised toilet seats up and downstairs. Thanks
13 May 2026
Reply from Complete Care Shop
Good morning, Judy,
Thank you for your lovely feedback.
We are so glad to hear we could assist you, especially during your recovery. We wish you a smooth and speedy recuperation.
If you need any further assistance in the future, please do not hesitate to get in touch — we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Reliable service…
This company always gives excellent service and the products are of a high quality.
13 May 2026
Reply from Complete Care Shop
Good afternoon, Elizabeth
Thank you for taking time to give us a fantastic rating!
We appreciate your feedback! We are so glad to hear you consistently receive excellent service and are pleased with our product quality.
Should you need us again, please reach out, we are here to help.
Kind regards
Gary
Reply from Complete Care Shop
Good afternoon, Stuart
Thank you so much for your great review.
We are glad you were pleased with the product and the delivery service. We appreciate your feedback.
Kind regards
Gary
Fantastic speedy service and quality…
Fantastic speedy service and quality products at very sensible prices
13 May 2026
Reply from Complete Care Shop
Good afternoon, Julie
We're so glad you appreciated our speedy service and the quality of our products at sensible prices. Thank you for your kind words!
Kind regards
Gary
The mobility scooter cover i purchased…
The mobility scooter cover i purchased from you fits perfectly and very good quality, complete care shop made it very easy and straightforward to order from. However the delivery wasn't great as we had to go a hospital appointment on the day of delivery so arranged with them to leave our purchase in the front porch but when we arrived home found it on the doorstep not good as anyone could have taken it. Forgot to mention that we paid for next day delivery but didn't arrive until the day after bit disappointing.
30 April 2026
Reply from Complete Care Shop
Good afternoon, Brian
Thank you for your 5 star review.
We are glad to hear the scooter cover fits perfectly. We are sorry our courier has let you down, this is not the service we expect nor accept. Unfortunately you placed the order after the cut of time, so it falls onto the next day for delivery.
Should you require anything further, please reach out to us, we are here to help.
Kind regards
Gary
Quick delivery and excellent product.
13 May 2026
Reply from Complete Care Shop
Good afternoon, Bill
We appreciate your kind words. We are glad you enjoyed the product and fast delivery.
Kind regards
Gary
Really easy to order
Really easy to order. Delivery was really good and on time. Great product which is very helpful as I have a bad back. Great service. I would highly recommend this company.
13 May 2026
Reply from Complete Care Shop
Good afternoon, Elizabeth
Thank you for your wonderful feedback! We are so pleased to hear that your ordering experience was easy, delivery was on time, and our product is helpful for your back. We appreciate your recommendation.
Kind regards
Gary
Able to speak to someone before…
Able to speak to someone before ordering article who was very helpful and the delivery was very prompt .
13 May 2026
Reply from Complete Care Shop
Good afternoon, Ann
We appreciate you sharing your positive experience. We're glad our team was helpful and your delivery was prompt.
Kind regards
Gary
Problem with brake.
Quick, efficient delivery.
One brake totally jammed and, being disabled, I had to find someone to come to my house to fix it-far from easy.
Now working and is fine.
13 May 2026
Reply from Complete Care Shop
Good afternoon, Alan,
Thank you for your feedback.
We are sorry to hear about the issue you experienced with the brake. We understand how difficult and inconvenient this must have been, especially given your circumstances, and we sincerely apologise for the trouble caused.
As we were not made aware of the fault at the time, we did not have the opportunity to assist you directly or arrange a prompt resolution. We always encourage customers to contact us straight away if any issues arise so we can put things right as quickly as possible.
We are pleased to hear that the product is now working well and that you were satisfied with the delivery service.
If you need any further assistance in the future, please do not hesitate to get in touch — we are always here to help.
Kind regards,
Judi
Customer Experience Adviser
Rollator 2 in 1
It was easy to order online to get the rollator or for my 91 year old father.Delivery was very quick arrived within two days.My dad is very happy with it as the handles are high enough for him to walk upright as his older one was very low handled.Would recommend the Complete Care Shop to anyone to buy from.A***** service
12 May 2026
Reply from Complete Care Shop
Good morning Deborah
Thank you for your wonderful review and recommendation. We are so pleased to hear that ordering was easy and that the delivery was quick. It is fantastic to know that the rollator is a great fit and that your father is happy with it. We appreciate your kind words.
Kind regards
Gary
Good experience will recommend to…
Good experience will recommend to friends and family
29 April 2026
Reply from Complete Care Shop
Good afternoon,
Thank you for your lovely review.
We are so glad you had a good experience and will recommend us! Thank you.
It is great to know you would recommend us and choose to shop with us again.
Kind regards
Judi
Customer Experience Adviser
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