I am not very good at ordering on line so rang to ask for help, the lady who took my call was so kind and patient with me, she ensured what wanted was correct size for me, helped me right through th... See more
Company replied
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Review summary
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Easy to order , Found what I needed at a great price. Delivery was quick and item arrived in great condition,already assembled which saves me the stress if having to build,so I could use straight away... See more
Company replied
Ordered a shower stool from Complete Care having been let down by another supplier for the same item. Ordering was quick & easy & dispatch was very quick! From ordering to receiving the stool was 3 da... See more
Company replied
This was an easy buy ,as I phoned the company and got a very happy ,helpful lady who found what I wanted very quickly, then placed the Order for me, it arrived very quickly, faster than quoted time. T... See more
Company replied
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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Haven't received my parcel yet
Haven't received my parcel yet, already got an email saying my parcel is delayed and will take another 7 days.
19 May 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your message.
We're sorry to hear your parcel has been delayed. Unfortunately, this delay is with the carrier, and we understand how frustrating that can be.
If your order hasn’t arrived after the updated timeframe, please contact us and we’ll be happy to look into it further for you.
Sorry for the inconvenience this has caused you.
Kind Regards
Janet
Customer Experience Advisor
Always good
Always good. Quick delivery and communication.Was well advised on what I needed .
19 May 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for taking the time to share your feedback.
We're so glad you experienced quick delivery, clear communication, and helpful advice.
We look forward to assisting you again in the future!
Kind Regards
Janet
Customer Experience Advisor
still waiting fr delivery it was…
still waiting fr delivery it was supposed to arrive this morning at8.40 then got another from message from DPD saying it will arrive between 12.45 and 13.45
21 May 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your feed back.
We always aim to deliver within the estimated timeframe, but occasionally delays can happen due to unforeseen circumstances beyond our control.
We appreciate your understanding when this happens the estimated deliver time is between 12.47 - 1.47 today.
Sorry for the inconvenience this has caused you.
Kind Regards
Janet
Customer Experience Advisor
Very helpful in your communicatiin
Very helpful in your communicatiin. Very professiinal in handling my enquiry and carrying out my request.
6 May 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you so much for your lovely review!
We're really pleased you found our communication helpful and our service professional.
It was a pleasure assisting you.
Kind Regards
Janet
Customer Experience Advisor
straight forward service
straight forward service. easy check out as a guest. not much unwanted adverts on the side
18 May 2026
Reply from Complete Care Shop
Good Morning,
Thank you for your feedback! We're glad you found the service straightforward and the checkout process easy. We also appreciate your comments about the clean, advert-free experience.
Kind Regards
Janet
Customer Experience Advisor
The brake wires are not hidden
The brake wires are not hidden. Therefore they get in the way when erected or folded down. And therefore take up space and could easily be damaged. First time using stroller and a brake wire was caught on cage in supermarket.
13 May 2026
Reply from Complete Care Shop
Good afternoon, Ann,
Thank you for your feedback.
We are sorry to hear about the difficulty you experienced with the brake cables catching during use — we understand how frustrating that must have been, especially on first use. We do always recommend trying items indoors first to ensure they are suitable before taking them outside.
We would like to clarify that this model is designed with externally visible brake cables, and this is reflected in the product images and description on our website. However, we do appreciate your concerns about how this may impact day-to-day use.
Thank you again for taking the time to share your experience.
Kind regards
Judi
Customer Experience Adviser
First class service and advice provided…
First class service and advice provided by company's representative, who was prepared to go the extra mile to assist me. She was a credit to her employers.
18 May 2026
Reply from Complete Care Shop
Good afternoon, Ivor,
Thank you so much for your wonderful feedback.
We are delighted to hear that you received first-class service and advice from our team. Going the extra mile for our customers is something we are really passionate about, so it is fantastic to know this made such a positive difference to your experience.
We will be sure to pass on your kind words—your recognition truly means a lot and will be greatly appreciated. Thank you again for taking the time to share your experience.
Kind regards
Judi
Customer Experience Adviser
Pleased with my purchase.
5 May 2026
Reply from Complete Care Shop
Good afternoon, Moyra,
Thank you for taking the time to leave your review.
We are delighted you are pleased with your purchase. We appreciate your positive feedback.
We really appreciate you taking the time to share your experience, and we hope to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Great service arrived on time well…
Great service arrived on time well packed
Well made items
Will use company again 5 star plus
15 May 2026
Reply from Complete Care Shop
Good afternoon, Cyril,
Thank you for your lovely 5* review.
We are so happy you had a great experience with our service and items. We truly appreciate your kind words and look forward to serving you again.
Take care, kind regards
Judi
Customer Experience Adviser
Excellent service
Prompt reply and delivery. Unfortunately, although the Rollator was very good quality it was far too heavy for my arthritic hands to handle. The return was handled very professionally and carefully and promptly an excellent company to deal with.
12 May 2026
Reply from Complete Care Shop
Good afternoon, Betsan,
Thank you for taking the time to review your recent purchase of the Rollator.
We are glad to hear our prompt service and professional return process met your expectations. We appreciate your understanding regarding the rollator's weight and value your feedback.
Thank you again for taking the time to share your experience — we hope to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Great service
Great service, super quality. Would definitely recommend this seller. Will buy from again.
15 May 2026
Reply from Complete Care Shop
Good morning, Michael,
Thank you so much for your lovely review.
We are so pleased to hear you had a great experience and appreciate your kind words. It is great to learn that you would definitely recommend Complete Care Shop.
Thank you again for your recommendation, and we look forward to assisting you in the future.
Kind regards
Judi
Customer Experience Adviser
Scooter was delivered
Scooter was delivered on time & unpacked. No help assembling or testing etc just spread out in pieces on floor.
15 May 2026
Reply from Complete Care Shop
Good morning, Andy,
Thank you for your review.
We are pleased to hear that your scooter was delivered on time.
We are sorry to learn that the delivery experience did not fully meet your expectations. The service selected with your order was our Room of Choice delivery (£60 ), which includes delivery to your chosen room and unpacking of the item. This service does not include assembly, testing, or demonstration.
We appreciate your feedback, as it helps us to ensure that the differences between our delivery options are clearly communicated. Thank you again for taking the time to share your experience.
Kind regards
Judi
Customer Experience Adviser
This was an easy buy ,as I phoned the…
This was an easy buy ,as I phoned the company and got a very happy ,helpful lady who found what I wanted very quickly, then placed the Order for me, it arrived very quickly, faster than quoted time. The seat cushion is perfect, was getting sores, but with this one it’s great
1 May 2026
Reply from Complete Care Shop
Good morning, Julie,
Thank you so much for your lovely review.
We are delighted to hear that your ordering experience was so easy and that our team member was able to assist you quickly and helpfully.
It is also great to know that your order arrived sooner than expected and, most importantly, that the seat cushion is making such a positive difference for your comfort. That is exactly what we aim for.
We really appreciate you taking the time to share your experience, and we hope to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
The product was as advertised and was…
The product was as advertised and was delivered well on time at no extra cost everything was great value and the NRS 2 in 1 is super.
14 May 2026
Reply from Complete Care Shop
Good morning,
Thank you for your lovely review.
We are so pleased to hear the product met your expectations and arrived promptly at no extra cost. We are glad you found it to be great value and that the 2-in-1 is super.
If you need any further assistance in the future, please do not hesitate to get in touch — we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Exactly what I needed, but heavy.
Ordering easy and straightforward. Delivery speedy and on time. Price fabulous on offer.
However whilst I thought this was exactly what I wanted, having looked at it on line for several months, I found that I couldnt lift it out of the
box it was delivered in. It was heavy. I couldn't see myself lifting it in and out of the car on my own.
I was disappointed. I contacted the company and was treated well and given the necessary details for return. It was returned not even out of the packaging. Just a pity this was not made lighter with an older, less able person in mind.
14 May 2026
Reply from Complete Care Shop
Good morning,
Thank you for your thoughtful review. We are really pleased to hear that you found the ordering process straightforward, the delivery prompt, and the price great value.
We are sorry, however, to hear that the weight of the item did not meet your expectations. We do list the product weight (9kg) within the product specifications, but we completely understand that handling and lifting can feel different in practice, particularly when lifting in and out of a car independently. Your feedback is very important, and we will take this into consideration when reviewing both our product design and how we highlight key information for customers.
We are glad that our customer service team was able to assist you promptly with the return and make the process as smooth as possible.
Thank you again for your feedback – it really helps us improve, and we hope to have the opportunity to provide you with a product better suited to your needs in the future.
Kind regards
Judi
Customer Experience Adviser
Very efficient service
14 May 2026
Reply from Complete Care Shop
Good morning, Rachel,
Thank you for taking the time to review your recent experience with Complete Care Shop.
We are so pleased to hear that you have received very efficient service, that is exactly what we aim for. Thank you again for your feedback, it truly means a lot to us.
If you need any further assistance in the future, please do not hesitate to get in touch — we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning, Janet,
Thank you for taking the time to leave such a lovely review.
We are so glad to hear you enjoyed the item and found our delivery efficient. Thank you for your kind words.
If you ever need any further assistance or advice, please do not hesitate to get in touch — we are always happy to help.
Kind regards
Judi
Customer Experience Adviser
Easy website to navigate
1 May 2026
Reply from Complete Care Shop
Good morning, marie,
We appreciate you taking the time to review your recent experience with Complete care Shop.
We are glad you found our website easy to use.
If you ever need any further assistance or advice, please do not hesitate to get in touch — we are always happy to help.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning, Colin,
Thank you for your feedback.
We are happy to hear you found our ordering, delivery, and assembly easy.
Thank you again for your feedback, it truly means a lot to us.
If you ever need any further assistance or advice, please do not hesitate to get in touch — we are always happy to help.
Kind regards
Judi
Customer Experience Adviser
This is a really good Company
This is a really good Company. I ordered a walker and received it within 2 days. The walker is excellent, best one i have bought and the price was excellent, well worth every penny
Thank You
14 May 2026
Reply from Complete Care Shop
Good morning, Margaret,
Thank you for your lovely review.
We are so happy to hear you had such a positive experience with us! We appreciate you sharing your kind words about our product and service.
If you ever need any further assistance or advice, please do not hesitate to get in touch — we are always happy to help.
Kind regards
Judi
Customer Experience Adviser
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