Com Hem Reviews 

1,821
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Worst internet 🛜 ever..! It goes down often and the internet is really unstable and we live in the middle of Helsingborg Kadettgatan..

Rated 1 out of 5 stars

Worst internet provider I've ever dealt with so far. Internet is constantly going down, even for several days and ComHem's support does not seem to care, takes their time to process reports and answer... See more

Rated 1 out of 5 stars

Worst ISP you would ever have. I wasn’t able to use internet connection for 24 hours in last 2 days, I called “technical” customer service line but apparently the only support from them is only saying... See more

Rated 5 out of 5 stars

For all of you out there looking for an internet provider. I highly recommend that you never choose ComHem. Unless you want disruptions like 4-8 times/year. I have never ever witnessed such poor quali... See more

Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(1,821)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have never dealt with a more lousy…

I have never dealt with a more lousy company in my life.
-their services don't work and if they do its temporary
-waiting in line to come into contact with them is a slow and frustrating experience
-since this area somehow belongs to them we cannot change companies and they know it. So they simply don't give a damn

4 March 2018
Unprompted review
Rated 1 out of 5 stars

Useless technical support

My internet connection broke down in October. Now I've had no broadband (no wifi, no TV, no music etc) since 10 weeks and still no solution in sight. ComHem claims the connection to the base station is faulty somewhere in my house and they have no access to the elevator shaft - where all the cables are running.

Last update from their Customer Support agent advised me to cancel the contract and return the TiVo-box as they could not give me a date when they can fix the problem.

Stay away!

9 December 2015
Unprompted review
Rated 2 out of 5 stars

Get what you pay for

Well,
In my area I'm forced to use ComHem unless I pay a lot of money to dig up the cables from the ground and put something else down there. The network works just fine but the TV-related stuff is horrifying. A TiVo Box? Really? Why can't I just have the few HD-channels I want without paying for an entire stupid and ugly box in my house? Fix your TV and I might post a new review but right now, this is just stupid!

29 May 2014
Unprompted review
Rated 1 out of 5 stars

Try not envolved with them

very easy to start with them but later it will be such a hell to get a proper customer service. So regid and unflexible toward customers and charge too much for their low quality service. wish never tried them !

14 April 2014
Unprompted review
Show reviews in all languages. (1,821 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look