Com Hem Reviews 

I was subscribing for 199 sek, they charge 985 sek.
This is just ridiculous.
1. The charge a start fee (I haven't seen about it when I subscribed)
2. They charge a shipping fee for their router, but I didn't even ask for it, I have my own!
3. they charge for the first invoice 45 sek, even though I already subscribed for e-invoice.

I would never expect anything like that from a Swedish company. Very unreliable.

Support responds after 11 days!

Super frustrated since we are trying to cancel our subscription since august, calling with them on a weekly basis (by first waiting in line for over 30 minutes!) and now december we still receive payments for a service we can't even use since we dont have fiber!! Even Kronofogden is now active because we refuse to pay. Really incredible, we have no idea how to solve this problem, nobody seems to help us.

Non-existing customer service. Avoid at all costs!!

So bad, I have had "maintenance" downtime multiple times per week the past months.
I pay for 200mb/s down but i only get maximum 50.
Since I called them and stopped our contract I'm now getting 25 down. They reduced the speed that i pay for because I wanted to switch providers.

NEVER USE COMHEM

This company is absolutely rubbish. I donot understand why it has not gone bankrupt. I ordered broadband + TV package by end of Sept, they sent me confirmation that I will have them by November 2. Today is Oct 30. When I called them (because they promised to send me the TV box on Oct 26 which I have not received yet), I was told that I can not have internet/TV until December 2. I asked them why, they said I have to talk to another department, so they put me through, only to an empty phone line that does not exist. I was cut off and had to call in again, which means more than 50 mins in the queue. This time they tried again to connect me to the "responsible" department, which is another wait of 40+ mins. Nobody seems to understand anything about what is happening. I asked to cancel, to which they said no. But they change the start date unilaterally. Every time I call them I have to wait because they need to confirm (I donot know with whom). Basically it is their strategy to turn you down so that you donot call to bother them any more. If there is zero star or negative, I would rate negative. They donot even deserve one star.

I didn´t understand a lot about routers and so on, now found out years ago that Com Hem sold be a package I didn´t need so they clearly fooled me and lied about what I need. Very disappointed.

Absolutely useless, bought everthing they advised and the tv signal still does'nt work..if I had their so called work ethic I would be sacked immediately...total distrust now. USELESS!!

I contacted them in the end of last year and bought their cabelchanels for a sum to be paid every month for a year. They sent me wrong tecnical equipment several times. I called them and in the beginning they wanted to help me and gave me two channels for free. Great. NOT. That was the time when they didnt send anything because of the conflict they had at the moment. Every time i called them they asked the same quistions, have you done it right? Connected the cables right? Take the cables out of the equipment ant the wall, what LAN are active? What number is your apartment? How long do you think they need to fix a problem? How long is ok for other companys? Often 2-3 weeks up to a mounth. Not even close!

Because they need to analyse the problem and you never talk with them just the ones who awnsers the phone. I had to awnser the sam questions several times! And wait several hours on the phone every time i called! I called once a week... Sometimes i got a textmessege that they need some infotmation from me, sometimes they wrote that they are closing my object. Every time i called back! Not for a few weeks, or a mounth... Then they said that they are contacting stadsnätet and i had to wait even longer. But nothing helped. No channels but they sure could send me the bills. First i paid but then i got irritated. I wasnt owning them anything because i had paid but got nothing. So they owe me, not the other way around. When i told them this they forst said that ii had to pay and they will adjust it later when they had fix the problem. But when it talkes more than a mounth or two that doesnt make sence so i stood my grounds and i talked to someone who adjusted the bill and so it was done after that after i called them after every time. The one who sent the bills have no contact with the one who knows i doesnt have any channels... Att one time, i was told that he understood why i didnt get the channels. He saw that the box wasnt connected with the channels... WHAT! How is that even possible. Well. That was just after FOUR mounth. And that was not the only problem... In the end i talked with a man who told me that the technicains thought the cabels in the house were wrong and i said yes to that. After a week after that i got a new messege that they need more information so i called again. But that was wrong, the messege were sent by misstake.... I asked what they have done since last week. He awnsered NOTHING! Nothing!!! I undersatnd why this is taking so lång. He told me that they were going to contact the stadsnät. Again i asked. Yes. I got really frustrated and called them myself! The awnsers i got were the same that Comhem got, the first time. I called Comhem again and this time maybe they listened. A few days later i got a call that they have fixed the problem. Wow!

Feals like i jsut given birth. It took them, not a few weeks, or a mounth or two. It took them eight mounth! EIGHT! Its unbeliveble! Totaly true!
They still sent me bills even though they already got money and i have paid for a few mounth ahead. It took some time but finally they found the money.

So, in what way am i getting complemented for all this time? What is reasonable? He couldnt say so he asked his boss. The awnser was that i could get Comhem+, free movies and series... Thats it. Ok i take it. Then i read on their website and then everyone got that! Not for waiting and all this trouble. Everyone that contacted them!
The price i got for a year runs out very soon. I rather have that deal for a year, thats what i bought and expected. Thats not possible. After the yaer has past you need to pai more then double. Not interested. You need to cancell more then a mounth before that. Well it is more than that now so i cancelled.
I hope!
This is not even wourth ONE star! This is not a seriuos company! If it was they would be more carefull with theri customers! They would have solved the problems soner if they would have listened to me when i said i didnt have anything else then the box in LAN box.
Why couldnt they have atleast have given me the year i bought from when they made it possible to acually see the channels? A year from august 2020 to july 2021. Thats the least they could have done after all this trouble they gave me!
Warning! Dont choose this company if you have a choise. I wouldnt. Im warning everyone i know. And everyone say the same thing when they hear my experience. Even the one on Stadsnätet who i talked too said that this case is out of the ordinary and chould be handle like that instead of the way Comhem handled this and me.

ITS VÄRY bÄd DISKUSItän at least my friend Enzo. lagerros oh sorry i mean OZNE told Me to SaY sO.

They suck at least my friend Theo Hebler said so. O sHait no i meant XD said so.

Moved my Comhem services to my new address but no bredband connection. Called customer service and after 35 minutes waiting on the line to check what is happening, information I got is internet box is missing and someone would contact me in 3-5 working days to book a day for installing it. Asked for urgency due to Covid I'm working from home and urgently need the internet, but it doesn't matter to them. What matters is the bill, this they've sent and withdrawal from my account in time.

This is without any comparison the worst "service" I've experienced in my entire life. I pay more then 500 SEK every month and get nearly 1/10 in speed of what I'm paying for. Weekly crackdowns of entire dataconnection and the list goes on and on. I would rather sit assnaked on broken glass than use this company ever again. They should be ashamed.

Repeatedly unstable internet access via broadband (happens almost every month), ComHem cloud simply doesn't work, doesn't sync photos, even worse for other files and photos. Mobile data is not good either. Lower speed and coverage compared to some other providers (I can compare since I have dual SIM phone and connections from two operators). Broadband connectivity issues persisted for a few weeks in the whole area a few months ago, but no reduction is fees was offered. On the other hand, receiving promotional phone calls regularly. Unfortunately, I have a binding contract (I didn't realize at the time when I signed up). I will change operator as soon as the binding period expires!

For all of you out there looking for an internet provider. I highly recommend that you never choose ComHem. Unless you want disruptions like 4-8 times/year. I have never ever witnessed such poor quality when it comes to delivering internet services. AND everytime you get to their website to check status, they always give you the same message: "We have a known interference, we are working to solve the problem." And then you have to wait for a couple of DAYS without getting any kind of compensation at all. It is horrible. I recommend to stay away from this provider.

I waited in about 3 weeks because my network was not working after waiting 3 weeks some guy did come to my apartment and he said u need to wait another week so new router can arive so i can have network

Absolutley the worst company to deal with. If you have any chance to avoid, please avoid Comhem. False agressive marketing, arrogant customer service, absence of any respect to the customers. Only money makes sense for them.
I really don't understand how that can still work with such a bad reputation and such a bad customer experience.

worst company ever,they will steal your money.
Their customer service is so bad,you send money to them and they pretend that they haven't received it.Don't apply for their internet.
You ask for help and they don't help.

Terrible. Never deliver what you pay for. Gets monopoly on broadband in apartment buildings from the company building it, thereby forcing people to pay twice for under half the speed of all other competitors. Truly disgusting!

Poor customer service and irrational decision making to shut down internet during Covid-19 when plenty of the Swedish population are working from home.

We pay for much more bandwidth than we are getting. The setup fees are an unnecessary sunk cost.