Cologneandcotton.com Reviews 

4,258
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, especially bedding and linens, noting their durability and beautiful designs. Many consumers highlight the super-fast and efficient delivery, with orders often arriving promptly and well-packaged. The overall service is frequently described as excellent, making the ordering process straightforward and pleasant. However, some people mentioned specific product issues, including a nightdress with a small tear, a diffuser with an unpleasant scent and missing parts, or a rose-scented item not meeting expectations.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers consistently praising the high... See more

Quality

Consumers find quality to be positive, consistently praising the lovely and high-quality linens, bedding, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of ordering and prompt delivery, with... See more

Service

Customers consistently report positive experiences with the service, often highlighting its promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been buying from Cologne & Cotton for years now - their products never fail to satisfy. And their on-line process is slick and foolproof. The quality of their bedding is always remarked on by... See more

Company replied

Rated 5 out of 5 stars

I ordered a blue Mirabelle top sheet and pillowcases and they arrived the next day which was fantastic. The quality of the bed linen is lovely and the designs so pretty. I’ve been buying Cologne and C... See more

Company replied

Rated 5 out of 5 stars

Cologne and Cotton never disappoints. Another beautiful duvet, fitted sheet and pillow for my daughter. The yellow houndstooth is so soft and the pop of colour just makes her room feel so happy. Great... See more

Company replied

Rated 5 out of 5 stars

I have been a satisfied return customer to the Cologne and Cotton website and its services. A decent selection of of quality products . I regularly buy Wibergs pine bath essence and their range of it... See more

Company replied



Company details

  1. Bedding Store

About Cologneandcotton.com

Written by the company

At Cologne & Cotton our ethos has always been to offer gorgeous and exclusive pure cottons and linens for your bedroom, bathroom, dining room & kitchen at great prices with no compromise to the quality and design.

Our own collection of colognes has a devoted following, together with home fragrances, soaps and bath products from around the world.

Still very much a family business, owned and run personally by Vicky and Jenny, Cologne & Cotton shops have developed a unique style and character of their own.

Cologne and Cotton Details

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,258)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cheap and nasty

Cheap and nasty!
Do not buy the Elizabeth W rose eau de parfum on special offer. It comes as a sticky roll on and is more like a deodorant. The smell fades within 20 minutes which is very fortunate as it smells nothing like rose.
I am very disappointed as it does not match in any way the high quality of Cologne and Cotton bed linen.

1 March 2026
Unprompted review
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Reply from Cologneandcotton.com

Thank you for sharing your review with us. We’re sorry to hear that the Elizabeth W Rose eau de parfum didn’t meet your expectations. As with any scent, fragrance is very personal. We truly appreciate your kind words about our bed linen, and we’re sorry that this fragrance didn’t reflect the same standard for you.

Kind regards,
Cologne and Cotton

Rated 5 out of 5 stars

Superb!

I order all my bed linen from Cologne and Cotton. The quality is excellent and the customer service is second to none. Orders are always sent out incredibly quickly after ordering and arrive beautifully wrapped. My recent order was no exception.

9 April 2026
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Reply from Cologneandcotton.com

Thank you for your wonderful review!
We’re delighted to hear that you’re happy with our products and service.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Beautiful bed linen and very good…

Beautiful bed linen and very good service. I’m thrilled with my purchases and will definitely be buying from them again.

9 April 2026
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Reply from Cologneandcotton.com

Thank you for your wonderful review! We’re thrilled to hear that you’re happy with both our products and our service. Thank you for taking the time to share your experience.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Beautiful dressing gown

Excellent service beautiful dressing gown
really pleased with purchase

30 March 2026
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Reply from Cologneandcotton.com

Thank you for your wonderful review!
We’re delighted to hear that you’re happy with your purchase, the Block Printed Robes are lovely.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

After I had ordered my favourite soap…

After I had ordered my favourite soap online, a helpful lady phoned me within an hour to say one of my items was out of stock and suggested alternatives .

26 March 2026
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Reply from Cologneandcotton.com

Thank you for your review. We are delighted that you are pleased with our service.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

The items are lovely

The items are lovely - a tablecloth and napkins, a bathmat and some Durance room spray. All packaged beautifully and arrived within a couple of days. Wonderful - thank you!

23 March 2026
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Reply from Cologneandcotton.com

Thank you for your wonderful review! We’re thrilled to hear that you’re happy with both our products and our service. Thank you for taking the time to share your experience.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Very prompt delivery and excellent…

Very prompt delivery and excellent quality towels, bath mat, dressing gown and shower gel. All just like their descriptions.

18 March 2026
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Reply from Cologneandcotton.com

Thank you for your wonderful review!
We’re delighted to hear that you’re happy with our products and service.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Excellent service and superb quality

Excellent service, Cologne and Cotton are our go to for bed linen, duvets etc. Superb quality.

13 March 2026
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Reply from Cologneandcotton.com

Thank you for your wonderful review. We are thrilled that you are pleased with your order.

Kind regards, Cologne and Cotton

Rated 4 out of 5 stars

Company fine, product not

Company fine, product not so much. Garment - night shirt - practically transparent , smelt very strange on arrival so I washed it and then it shrank by about 30 %. Just as well I ordered a size up.

9 March 2026
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Reply from Cologneandcotton.com

Thank you for taking the time to share your feedback. The Amelia nightshirt is one of our bestselling styles, so we’re genuinely sorry to hear it hasn’t met your expectations. We haven’t received similar concerns about this range, but we completely understand how disappointing it can be when you’re not satisfied with a purchase.
Amelia is part of a collection that is hand blocked using a traditional Indian printing technique. Each design is carved into a wooden block and using vibrant dyes, the pattern is then hand pressed onto fine cotton cloth. This artisanal process means every garment is unique, but it also makes them more delicate than mass produced alternatives.
To help preserve both the fabric and the fit, we include detailed care instructions with every order. We recommend laundering with care, washing at 30 degrees, and avoiding tumble drying.

Kind regards,
Cologne and Cotton

Rated 5 out of 5 stars

Beautiful Bathmat…

I’m extremely happy with my bathmat purchase and the customer service team provided an exceptional service.

2 March 2026
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Reply from Cologneandcotton.com

Thank you for your wonderful review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Lovely duvet covers

Lovely duvet covers, so soft! Great service as always from Cologne & Cotton

27 February 2026
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Reply from Cologneandcotton.com

Thank you for your wonderful review!
We’re delighted to hear that you’re happy with our products and service.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Brilliant product

Brilliant product. Top quality. Delivered 2 days from ordering.
Highly recommend.

26 February 2026
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Reply from Cologneandcotton.com

Thank you for reviewing your experience with us.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Amazing quality

Amazing quality, excellent service. Highly recommended

23 February 2026
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Reply from Cologneandcotton.com

Thank you for your wonderful review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Beautiful jazmín Cologne

The products are beautiful and many with heritage . Delivery was 2 days after placing the order even though it was expected to take up to 5 working days as I selected the slower service , that was excellent , also they kindly wrapped the cologne I ordered in a lovely logo paper with an equally lovely ribbon . Love the attention to details , a great place to buy great gifts and treat oneself . Thanks cologne and Cotton x

25 February 2026
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Reply from Cologneandcotton.com

Thank you for your wonderful review!
We’re delighted to hear that you’re happy with our products and service.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Great quality

Great quality. Orders are dealt with promptly.

23 February 2026
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Reply from Cologneandcotton.com

Many thanks for your review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to order and competitive pricing. Will definitely order from them again

23 February 2026
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Reply from Cologneandcotton.com

Thank you for your wonderful review. We are thrilled that you are pleased with your order.

Kind regards, Cologne and Cotton

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