Collinson Group Reviews 

Post Office Travel Insurance underwritten by the Collinson Group: Excellent service when I had to make a claim on our travel insurance for both my husband and myself. The customer service person was polite and explained everything as we went through the claim. Done and dusted on the phone. Would certainly recommend and will definitely use them again in the future.

Easy to get through on the phone , adviser was very helpful, friendly and proficient proceeded with my claim very quickly and agreed there and then to process my claim in full

My claim was settled within three days. Can't get much better than that!

Saga, were wonderful, such an easy process, speedy and caring.
Absolutely fabulous.
5 star.
Very little paperwork and super caring personnel.
10 out of 10

Initially there were some teething issues with my claim. However once there was clarity, Collinson gave a fair review and recognised and met fully all obligations in a professional manner. Their Customer Review process was excellent.

Most definitely recommended. I didn't release my payment never when through when I was on holiday, so I had to re-do it on while was already away. Very lucky I did as a few hours later my daughter split her head open and needed stichers. I had to cover the hospital cost as my policy wasn't 2 to 3 weeks before coming to the country. However after returning home I made the claim and within 2 weeks it is resolved and proceeded. However would have been sooner if my emails was coming through correctly but as soon as I rang everything was resolved. Customer communications was fantastic. Will most definitely be using them again.

Fantastic service, I have used twice now and I will use again! Efficient and prompt communication.

After only going with chase travel 3 weeks ago I ended up in hospital, they were brilliant can't fault , great support from the company

We made a claim for an expensive Viking cruise as one of the insured slipped discs a couple of days before travelling.

The claim process was straightforward and the full amount has been paid eithout query. What's more, we have renewed the policy and this claim has had no effect in the premium. Well done SAGA.

Easy and efficient process. Reason for the claim was horrendous with the eventual passing away of my mum but Saga understood why I had to cancel the holiday and resolved the claim quickly which gave me one less thing to worry about at this difficult time

We found making a claim easier than expected. After the initial call, everything was done by email, and communication was always friendly & polite. It only took 2 weeks to settle our claim! We would recommend Collinson Group, as they provided us with excellent service.

I had the misfortune to fall ill while cruising, the bill was almost a thousand pounds. The claim process was was excellent and settled very quickly. I would never look anywhere else when renewing my insurance. Excellent service

Terrible website. Everything is typically Italian when it comes to bureaucracy : red tape everywhere. A mess.
For example: I've just created an account and their page asks me for the Policy number.
I have NO IDEA what YOUR policy number is.
YOU must give ME a policy number. Not other way around.

Was straightforward to apply and my claim was delt with professional and efficient speed

Appalling , protracted service. Unsatisfactory resolution

Very quick to respond to my unexpected claim, informative easy to understand customer service representative, extremely patient with explanations and next steps, claim settled there and then, that was a surprise as I didn't expect it.
An excellent service.

Sadly I recently needed to make a claim on my holiday insurance. I was paid out very promptly. This was a distressing situation for me made a little easier Thank you

Typical of the Post office, take your monies but will not pay out on a genuine claim. Always trying to get out of the claim, I will never use them again and will be telling people the same.
Geoff Fursedonn

Excellent company, very knowledgeable, kind and efficient staff. Would definitely highly recommend.