Collinson Group Reviews 

Excellent, efficient and good communication throughout the process

Very good service, quick and efficient.

Easy Jet have once again refused my expense claim for the hotel and airport expenses we have suffered due to the cancellation of their flight EJU7120 on 17/07/26.

Easy Jet keep constantly moving their criteria as to why they are not honouring our hotel and airport expense claims, even though they have admitted liability for the cancellation of their flight by refunding our flight costs.

Easy Jet's operations team failed to schedule the airline crew required for our flight to Barcelona. The crew that had manned the flight to Southampton refused to operate on the return flight to Barcelona, hence our flight was cancelled without warning.

This is apparently a common practice by Easy Jet so 'be warned!' (as specified in all my previous reviews).

I have raised another expenses claim with Easy Jet today (28/07/26), as requested by Easy Jet in response to my dispute challenging why they have twice rejected my refund claim, but I have not received a new claim number, or email receipt, confirming this new claim.

We not only lost out on a special family occasion, as a result of Easy Jet's disorganised and incompetent operation's team mismanaged flight scheduling, but we are now experiencing ongoing frustration and anxiety due to Easy Jet's refusal to refund us for the accommodation and airport expenses we are owed, which are covered under the terms and conditions of the Easy Jet insurance policy I purchased over a month prior to our holiday on 16/06/26.

Trust Pilot keep responding on this platform with a blanket 'please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews [at Easy Jet.com]' which I have submitted accordingly, but have not received any response whatsoever from TrustpilotReviews [at Easy Jet.com], confirming and reassuring me that they are investigating my Easy Jet claims dispute!

Once u got through to the correct department after several attempts it was straightforward.

I telephoned the claims department as had difficulty completing the online form. The agent was extremely helpful and made the entire process very easy. Highly recommended.

I took out Post Office Travel Insurance (administered by Collinson) for a trip to Japan, where I unfortunately hit my head, was knocked unconscious, and sustained both an eyebrow laceration and two chipped teeth. While they eventually (after 8 weeks of emailing) settled the hospital bill, they flatly refused to cover the £165 emergency dental cost caused by the exact same impact. Apparently they would have paid this if I had sorted it in Japan, but who goes to a foreign dentist?

To make matters worse, they omitted the dental payout without any reason and ignored my follow-up messages for over a week.

Their claims team clearly does not properly review the documentation submitted. The lack of basic communication and the refusal to pay a legitimate £165 emergency claim following a severe injury is unacceptable. If you are looking for an insurer that actually supports you during a medical emergency without inventing excuses to dodge small payouts, look elsewhere.

The experience was refreshingly straightforward and quick. I received a travel insurance claim pack within 24 hours. It took almost 6 weeks for the medical profession to produce the necessary reports, I can’t see why in couldn’t have been done in one week. I submitted my claim by post on Friday and I followed it up by phone on Tuesday. Saga confirmed the it had been received and was with the claims handling dept. The following day I received an email to say that the claim had been approved and that payment by BACS should be in my account within 5 days. The payment landed in my account about 6 hours later. I couldn’t have hoped for better service.

Heard from company quickly, explaining what l needed to do. Took a bit of time for myself to do what was needed. But overall sorted for me.

I was extremely pleased with the empathy, speed, and clarity with which they handled my claim.
Very impressed!

very easy to deal with them. The feedback was fast.

They were efficient while showing kindness and empathy throughout the claim.
I would highly recommend their services.

Claim was dealt with expeditiously and professionally and customer service agent was really helpful. Thank you for making this a very smooth process.

The length of time it took to settle a simple claim was ridiculous. Cancellation of holiday due to illness with a doctors certificate provided within a week took 5 months to settle due to backlogs on their end. Numerous phone calls with promised action and call back did not once result in them calling me back or contacting me in any way. All came from me chasing them. They got to the right outcome, but it took much too long.

Collinson Group were very helpful when I was abroad during a very difficult time. They processed our claim quickly and efficiently once they received all the relevant receipts ect. I would highly recomend

Immediate response to claim,
excellent communication and courtesy.

They made the whole experience simple and pain free. Very helpful and supportive. I came off the phone and couldn’t believe the high level of service I had received

The claim process with post Office travel insurance went really smoothly and everybody was very professional unhelpful thank you

Trying to buy insurance using Collinson and via my bank. Dreadful system and it’s nigh on impossible to contact anyone to help.

Website is not allowing me access. The site does not respond when I ask it to reset the password. Difficult to access whilst abroad

Claims paid promptly. Very impressed.