College Ave Reviews 

3,528
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the application process easy, with a smooth and efficient user experience. Many people praised the excellent customer service, highlighting the staff's professionalism, helpfulness, and quick response times. This support significantly eased the often stressful loan process. However, some customers expressed dissatisfaction with interest rates, often finding them higher than anticipated or advertised. A few people also felt initial quotes were misleading, with final rates differing significantly. Some reviewers reported occasional difficulties with customer support, including account access issues or being redirected.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and speed of the application... See more

Price

Customers had ambiguous experiences with price, with many expressing disappointment over high interest rates,... See more

Service

Customers consistently note positive experiences with service, often highlighting the ease and efficiency of... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, patient, and knowledgeable... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve worked with other companies for Student Loans for my son. The quickest response was given and when my son decided to do classes over summer semester I wasn’t sure we could get it accomplished. Ev... See more

Rated 5 out of 5 stars

The application process was simple and approval was quick. Communication during the process was good and I feel like I know how to handle things so far. No payments have been issued yet but I hope the... See more

Rated 5 out of 5 stars

When it came time to get a loan I had my mind made up that I was going through my credit union. Surely I would get the lowest interest rate given I'm established and have an Excellent credit score... See more

Rated 5 out of 5 stars

College Ave is so easy to use. The application process is easy to navigate and they walk you through the process the entire way. The approval of the loan came quick and they communicate with the Unive... See more


Company details

Written by the company

College Ave started with a big vision and a simple mission – take the stress out of paying for college so students can focus on preparing for a bright future. Now a leading fintech lending company, College Ave remains committed to using best-in-class technology and deep industry expertise to deliver practical and personal solutions that give young adults a running start on their roads to financial success. We offer best in class products with competitive rates and a customer-friendly experience from start to finish.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

All reviews

(3,528)

687 reviews in the last 12 months

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Rated 2 out of 5 stars

Interest too high.

Interest too high.

26 June 2026
College Ave logo

Reply from College Ave

Tania - Thank you for sharing your feedback. We strive to keep our rates competitive, but several factors determine the interest rate including both the applicant’s and cosigner’s credit in addition to the loan repayment options selected, and we provide all the details about the interest rate for the customer to accept prior to making the loan.

Rated 1 out of 5 stars

the part for a loan was easy

the part for a loan was easy - amount approved for and if the college received the funds was allot of chasing - when I chated your webite I was told to call the college and got bounced back and fourth and Im still not sure

26 June 2026
College Ave logo

Reply from College Ave

Reya - We’re sorry to hear that you aren’t happy with your experience and thank you for taking the time to share your feedback. We see that your school was able to finalize your loan application, but we understand unexpected delays during the certification process can be frustrating. We can confirm the school has set disbursement dates for the start of each semester, you can create an account on the Mobile App to track your disbursements.

Rated 5 out of 5 stars

College Avenue made it extremely easy…

College Avenue made it extremely easy to not only borrow money but understand my options in very simple terms. It took less than five minutes. They do all the work and ensure the money gets to the school of my choice.I continue to trust use college Avenue to help my son and daughter pay for college.

18 June 2026
Rated 1 out of 5 stars

You doubled my interest rate from my…

You doubled my interest rate from my Freshman to Sophomore year even though I was paying off interest. Very disappointing and seemingly fraudulent.

24 June 2026
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Reply from College Ave

Mim - We’re sorry to hear that you aren’t happy with our interest rates and thank you for taking the time to share your feedback. Interest rates are determined individually for each new loan application based on the applicant's credit profile at the time of application and the repayment options selected. Because each loan is evaluated separately, the rate offered may differ from a previous loan, even if you've been making interest payments. We provide all details about the interest rate for the customer to accept prior to making the loan.

Rated 4 out of 5 stars

We are just getting started and we have…

We are just getting started and we have not been sent any additional information from NYU Bursar Office regarding all costs required for Fall 2026.

23 June 2026
College Ave logo

Reply from College Ave

Ian - The school will set your student's cost of attendance (budget). The budget includes costs such as tuition, fees, personal expenses, books, housing, and transportation. We can confirm that the school certified the loan and has set disbursement dates for the upcoming school year.

We encourage you to contact the school’s financial aid office to discuss your specific needs or questions you may have about your student's cost of attendance.

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