College Ave Reviews 

3,524
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the application process easy, with a smooth and efficient user experience. Many people praised the excellent customer service, highlighting the staff's professionalism, helpfulness, and quick response times. This support significantly eased the often stressful loan process. However, some customers expressed dissatisfaction with interest rates, often finding them higher than anticipated or advertised. A few people also felt initial quotes were misleading, with final rates differing significantly. Some reviewers reported occasional difficulties with customer support, including account access issues or being redirected.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and speed of the application... See more

Price

Customers had ambiguous experiences with price, with many expressing disappointment over high interest rates,... See more

Service

Customers consistently note positive experiences with service, often highlighting the ease and efficiency of... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, patient, and knowledgeable... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve worked with other companies for Student Loans for my son. The quickest response was given and when my son decided to do classes over summer semester I wasn’t sure we could get it accomplished. Ev... See more

Rated 5 out of 5 stars

The application process was simple and approval was quick. Communication during the process was good and I feel like I know how to handle things so far. No payments have been issued yet but I hope the... See more

Rated 5 out of 5 stars

When it came time to get a loan I had my mind made up that I was going through my credit union. Surely I would get the lowest interest rate given I'm established and have an Excellent credit score... See more

Rated 5 out of 5 stars

College Ave is so easy to use. The application process is easy to navigate and they walk you through the process the entire way. The approval of the loan came quick and they communicate with the Unive... See more


Company details

Written by the company

College Ave started with a big vision and a simple mission – take the stress out of paying for college so students can focus on preparing for a bright future. Now a leading fintech lending company, College Ave remains committed to using best-in-class technology and deep industry expertise to deliver practical and personal solutions that give young adults a running start on their roads to financial success. We offer best in class products with competitive rates and a customer-friendly experience from start to finish.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

All reviews

(3,524)

687 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I know that the increase of interest…

I know that the increase of interest rate is not your fault. But still you have potion. I think your loan is too commercialized to be called a student loan.

29 June 2026
College Ave logo

Reply from College Ave

Kevin - Thank you for sharing your feedback. We strive to keep our rates competitive, but several factors determine the interest rate including both the applicant’s and cosigner’s credit in addition to the loan repayment option selected, and we provide all the details about the interest rate for the customer to accept prior to making the loan.

Rated 3 out of 5 stars

High loan interest rate despite exceptional credit score

Positive
It's easy to apply and get loans online.
Negative
1. It took several calls and a few weeks to resolve an issue with an old account information interfering with my access to the College Ave website.
2. My first parent loan of $3000 had interest rate of 3.99%. I paid off this loan before applying for a second loan in the amount of $15000. With my exceptional credit score of 830-840 I expected to get the loan at least at the same rate (if not lower). But the rate increased to 4.99% (while the FED rate during that time had remained unchanged).

25 June 2026
College Ave logo

Reply from College Ave

Armen - Thank you for taking the time to share your feedback. We're glad to hear you found the online application process easy to use, but we're sorry to learn about the difficulties you experienced accessing your account and the frustration with your interest rate. Interest rates are determined at the time of application based on several factors, including market conditions and the applicant's overall credit profile, so rates may differ from one application to the next even for returning borrowers with excellent credit. We appreciate your comments and welcome the opportunity to discuss your experience further if you have any additional questions.

Rated 5 out of 5 stars

Easy Application and Approval Process

The application process was simple and approval was quick. Communication during the process was good and I feel like I know how to handle things so far. No payments have been issued yet but I hope the rest of the process is just as smooth!

30 June 2026
Rated 5 out of 5 stars

Easy to work with

Easy to work with. 1st time college loan and not knowing actually what we need a loan for. They worked directly with the school to make sure she had everything she needed.

30 June 2026
Rated 2 out of 5 stars

Interest too high.

Interest too high.

26 June 2026
College Ave logo

Reply from College Ave

Tania - Thank you for sharing your feedback. We strive to keep our rates competitive, but several factors determine the interest rate including both the applicant’s and cosigner’s credit in addition to the loan repayment options selected, and we provide all the details about the interest rate for the customer to accept prior to making the loan.

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