I've cancelled my subscription, because of the degraded packaging and contents. I had been a Cohorted customer for over five years, and I used to have that lovely excited feeling when my boxes... See more
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My order came. I waited 20 days! I contacted customer service via email 5 times, also their instagram and honestly I had high hopes for them. :((((( And no there is no reply in my spam or j... See more
Company replied
Products are getting repetitive which is a shame as they are quality but you don’t want the same things again and again
I have been a customer of Cohorted for a number of years now and always really rated the boxes and products. However recently the quality has changed significantly. The quality of the packaging has de... See more
Company details
Written by the company
Cohorted brings the magic of product discovery to your door with our luxury beauty box edits. We connect everyday beauty lovers to leading luxury beauty brands that you can fall in love with and use time and time again. From our No1 luxury monthly subscription beauty box, to our Limited Edition curations, our in-house beauty experts promise to bring you only the very best products on the market.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- customerservice@cohorted.co.uk
- www.cohorted.co.uk
3.4
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 1 month
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Missing item and poor customer service
I received my second box on the monthly subscription service however there was 1 item missing and I had a duplicate of another item. I emailed to ask if this could be remedied over a week ago and chased twice but have had no response, only an email asking for a review. Considering this is advertised as a ‘luxury’ subscription service, there have been issues with the box and the customer service has been poor.
9 August 2025
Unprompted review
Cohorted sent me an email asking me to…
Cohorted sent me an email asking me to review my box…..it hasn’t arrived yet, they haven’t even dispatched it. So I would have to say it’s a one star.
10 August 2025
Unprompted review
Reply from Cohorted
We’re very sorry to hear your box hasn’t arrived yet. We can confirm that Evri collected your parcel on Thursday, and it should be with you soon. If it doesn’t arrive within the next 48 hours, we will make sure a replacement is dispatched to you straight away.
Thank you for your patience, and we apologise for any inconvenience caused.
The Cohorted Team
I was very disappointed with the August…
I was very disappointed with the August 3025 beauty box. Firstly I had two of one of the products in the box and was missing one of the advertised products, repair hair mask.
Secondly, all the products were for fine, flat and thinning hair. My hair isn’t any of these, so the products in this box are of no use to me.
I realise that the products have to appeal to a wide range of concerns, so normall I would write this off as an unfortunate box this time but a couple of months ago the box edit was another hair edit but this was for very curly, dry or very course hair, again not suitable for my hair type so I ended up giving the whole box to my hairdresser to use on her clients. Another waste of money.
I have been a Cohorted member for at least 3.5 years, the value of the box each month has greatly reduced over this time and I’m seriously thinking of cancelling my membership. I estimate the value the August box to be approx £70, and that’s checking the prices against advertised prices on sites such as Look Fantastic .
10 August 2025
Unprompted review
I’d heard this company had a good…
I’d heard this company had a good reputation but unfortunately the customer service is pretty non existent. I have emailed 3 times. Twice over 1 issue with no replies and another recently to chase my delivery up and no reply with that one. I have been charged twice now for my beauty box subscription and not received my first box which I was supposed to receive at the beginning of August but still not arrived. Unfortunately I will be putting 2 chargebacks in with my bank because I am paying for something I am not receiving. I’m sorry this is not good news.
6 August 2025
Unprompted review
Reply from Cohorted
Thank you for your feedback and we’re sorry to hear about your experience. We can confirm that our customer service team has responded to each of your emails — please check your spam or junk folder as our messages may have been filtered there. The most recent reply was sent on the 7th of August at 9:45am.
As specified on our website, all subscription beauty boxes are dispatched to arrive between the 5th and 15th of each month. Your first box is scheduled within this timeframe, and we’d be happy to provide tracking details to reassure you of its progress.
We’d love the opportunity to resolve this for you, so please do check your email (including spam/junk) and reply to our latest message so we can assist further.
Really good value and an opportunity to experylucury brands
Really good value and an opportunity to try high end quality products at a fraction of the price! Every month is different with well put together products. My daughter and I always look forward to what my husband calls “The Msgic Box” to see what is inside!
13 July 2025
Unprompted review
Reply from Cohorted
Thank you so much for your lovely review! We’re thrilled to hear that you and your daughter enjoy discovering the “Magic Box” each month — what a heartwarming tradition! It’s wonderful to know that you find great value in exploring luxury brands through our curated selections. We’ll keep working hard to surprise and delight you with every delivery.✨
Love my beauty box
Love my beauty box. Absolutely love adding in new things and the package comes beautifully presented. It's a gift to myself every month and let's me try new things and gift others I may not use. So I'm constantly able to give high quality gifts as well. Excellent.
13 July 2025
Unprompted review
Reply from Cohorted
Thank you so much for your wonderful review! We're thrilled to hear that your beauty box feels like a gift to yourself each month — that’s exactly what we aim for. It’s lovely to know you’re enjoying discovering new products and even sharing the joy by gifting others. We truly appreciate your kind words and your continued support. Here’s to many more months of beauty surprises! 💝✨
5 stars
Great monthly boxes that arrive on time. Brilliant range of products too
12 July 2025
Unprompted review
Reply from Cohorted
Thank you so much for your kind words! We're thrilled to hear you're enjoying the monthly boxes and the variety of products. It's great to know they're arriving on time and meeting your expectations. We truly appreciate your support! 💫
Loved my luxury box of products
Loved my luxury box of products. Beautifully packaged, good selection, amazing value …can’t wait for next months box of goodies
12 July 2025
Unprompted review
Reply from Cohorted
Thank you so much for your lovely review! We're thrilled to hear you enjoyed your luxury box — from the packaging to the product selection and value. Your excitement for next month’s box means the world to us! We can’t wait to surprise you with more goodies soon 💫
My second order and as well presented…
My second order and as well presented and packaged as the first. Initially I ordered because the birthday recipient was a huge fan, after checking the delivery all I had to do was gift wrap it, to give it that personal touch. Everything was so straightforward, a huge blessing.
28 June 2025
Unprompted review
Reply from Cohorted
Thank you so much for your kind words and continued support! We're thrilled to hear that your second experience with us was just as smooth and well-presented as the first. It’s wonderful to know the gift was well received and that we could make the process simple and stress-free for you. We truly appreciate you choosing us again – your feedback means the world to us! 💛
My second box from this subscription…
My second box from this subscription and it was fabulous. Everything arrived safely and was beautifully packaged. I'm definitely looking forward to my next box
5 June 2025
Unprompted review
Reply from Cohorted
Thank you so much for your lovely review! We're thrilled to hear that your second box was fabulous and that everything arrived safely and beautifully packaged. It means a lot to us that you're enjoying the experience — we can’t wait for you to see what’s coming next!
Thank you for being a part of our community 💛
It's fine
The May box was Christoph Robin for curly hair...all of it. Polar opposite of my hair. I get that it cannot be tailored to your exact hair/skin type, but can we at least get a "All hair types" option. Also, June was all OFRA. The quality of the products are fine. The founder of OFRA is a MAGA supporter. I'll pass.
12 June 2025
Unprompted review
Reply from Cohorted
Thank you for taking the time to share your feedback — we truly value hearing from our community.
We’re sorry to hear that the May box didn’t suit your hair type. While our beauty boxes are curated to offer variety and discovery, we understand that not every collection will be a perfect fit for everyone. Your suggestion for an “All Hair Types” option is a great one, and we'll definitely pass that along to our curation team as we continue to refine future edits.
Regarding the June box and the brand included, we respect and appreciate your perspective. Our selections are based on product quality and customer interest, but we recognize that personal values and preferences are just as important in the beauty choices we make. Your feedback is noted, and we’ll continue to work on offering a wider range of brands that reflect our diverse subscriber base.
Thank you again for your honesty — it helps us improve.
Excellent customer service
Excellent customer service, sorted an issue with my order immediately. The products are gorgeous and full size, best gift to myself, ever.
1 June 2025
Unprompted review
Reply from Cohorted
Thank you so much for your lovely review! We're thrilled to hear that our customer service team was able to help quickly and that you’re loving your products. It means the world to know it felt like the best gift to yourself — you deserve it! 💛 Enjoy every moment with your new goodies!
Ordered and Nothing has been sent.
My order has arrived and it is a fantastic quality box.
I am impressed with the customer service - there was a problem after I ordered but the response was good and my products arrived soon after.
I would order again from this company.
2 June 2025
Unprompted review
Reply from Cohorted
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating this must be, and we want to assure you that we take every concern seriously. After reviewing your case, we’ve been advised that your email was responded to within 24 hours of being received. If you did not see our response, it may have landed in your spam or junk folder — we recommend checking there just in case.
We’re also aware of the issue you experienced with email rejections and are actively working to resolve any technical glitches to improve our customer service experience.
Thank you for bringing this to our attention, and again, we sincerely apologise for any inconvenience caused.
Always boxes with interesting worthy…
Always boxes with interesting worthy products
Recommended
26 May 2025
Unprompted review
Reply from Cohorted
Thank you so much for your kind words and recommendation! We're thrilled to hear you enjoy our boxes and find the products interesting and worthwhile. Your support means the world to us, and we can’t wait to share more exciting discoveries with you soon!
Selling Expired products
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SIOBHAN
3 reviews
GB
Rated 1 out of 5 stars
Allowing expired products to be sold by 3rd parties
I contacted Living Proof UK as I was having issues with a gift set I'd gotten for Christmas. Out of the set the conditioner and 5in1 from the PHD range wouldn't dispense even struggled after fully taking the lids off. Thinking it was a packaging fault I contacted the company provided pictures, videos and batch code numbers.
They emailed back to tell me the products were expired 4 months before purchase but as the gift was purchased from Cohorted they wouldn't take any responsibility. They cited T&Cs on their website about only offering refunds when purchased direct. How would they expect customers to know this? They will be aware that their products are in beauty boxes and now I wonder if thats why they are. It seems a total cop out to wash their hands of this issue
This brand exclusive box is still for sale on Cohorted website. So Living Proof know this will be damaging their brand reputation and I'd question if theres health risks to consumers who don't know the products are expired.
All in all a very bad company to deal with who clearly aren't concerned about potential health risks of expired cosmetics. Im going to report to Consumer Direct and highlight this on social media as £50 is a lot for a relative of mine to have spent for expired products!
.
18 May 2025
Unprompted review
This months subscription box The Hair…
This months subscription box The Hair Hydration Edit Christopher Robin, looks like a delight, I can't wait to try it, having naturally curly hair am interested to see if this box of tricks can tame them !
11 May 2025
Unprompted review
Reply from Cohorted
Thank you so much for your lovely review! We're thrilled to hear you're excited about The Hair Hydration Edit featuring Christophe Robin — it's such a treat for curly hair, and we can't wait for you to dive in. 🌟
We’d love to hear how the products work for your curls once you’ve had a chance to try them. Here’s to happy, hydrated hair days ahead!
Warm wishes,
The Cohorted Team 💫
A Beauty Lover’s Dream – So Worth It!
I absolutely love everything about Cohorted! As someone who creates content and tries so many beauty products, I can honestly say the value in these boxes is next-level. The quality and variety are unmatched – it’s like getting luxury products for a fraction of the cost. I’ve received full-sized items that would cost 90% more if bought individually from the brands themselves. Every box feels like a curated treat, packed with thoughtful, premium selections that elevate my routine and inspire my content.
Cohorted doesn’t just deliver beauty – they deliver excitement, discovery, and serious savings. If you’re a beauty enthusiast like me, this box is a no-brainer. Absolutely obsessed and can’t wait for the next one! 💕
28 April 2025
Unprompted review
Reply from Cohorted
Thank you so much for your incredible review! 💕 We're absolutely thrilled to hear how much you love your Cohorted experience. It’s wonderful to know that our boxes not only add excitement and discovery to your beauty routine but also inspire your content creation too — that means the world to us!
Our team carefully curates each box to bring luxury, quality, and value straight to your door, so hearing feedback like yours truly makes all the effort worthwhile. We can’t wait for you to see what’s coming next – we promise to keep the surprises and premium finds coming!
Thank you again for being part of the Cohorted community. ✨
Love,
The Cohorted Team
Great products
I’ve tried a few beauty boxes but Cohorted was my favourite so far. Really great selection of products and excellent service
1 April 2025
Unprompted review
Reply from Cohorted
Thank you so much for your lovely review! 💕 We're absolutely thrilled to hear that Cohorted has been your favourite beauty box experience so far. Our team works hard to curate the best selection of premium products, so it's incredibly rewarding to know you’ve enjoyed them and received excellent service.
We can’t wait to surprise you with even more exciting edits in the future!
Great gift
After much research I gifted my mum a short subscription to the cohorted beauty box a couple of years ago and she requested I do the same again this year. So far she has always been very happy with the contents of the box.
5 April 2025
Unprompted review
Reply from Cohorted
Thank you so much for taking the time to leave us such a thoughtful review! We're delighted to hear that your mum has enjoyed her Cohorted Beauty Box subscription over the years—it means a lot to know she looks forward to receiving it again!
We take great pride in curating each box with premium, thoughtful selections, so it's lovely to hear that it's consistently brought her joy.
Thank you again for choosing Cohorted—it’s a gift that keeps on giving!
Warmest wishes,
The Cohorted Team 💖
Amazing value and will never cancel my subscription
Amazing value, every box I received has been full of products I genuinely have wanted to try out and there’s never been a product I haven’t used.
My last box was worth over £400 and has completely changed my skincare routine and I swear I look 5 years younger. 🤭 I would recommend to anyone looking to try luxury brands at very small prices.
5 April 2025
Unprompted review
Reply from Cohorted
Thank you so much for your glowing review! 🌟 We're absolutely thrilled to hear that you’ve loved every box and found genuine value in the products — especially that your latest box helped transform your skincare routine (and took five years off — we love to hear it! 🤭).
It’s our mission to bring luxury beauty within reach, so your feedback truly means the world to us. Thanks for recommending us — we can’t wait to keep surprising you with more beauty finds you'll love!
With love,
The Cohorted Team 💖
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