Cohorted Reviews 1,108

TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

I used to love the delivery of my Cohorted box, beautifully presented in a smart, sturdy box which exuded quality. The products now arrive thrown in a flimsier cheap cardboard flat pack box with eithe... See more

Rated 5 out of 5 stars

Absolutely awful, the last 6 months terrible awful packaging cheap products each month I give you another chance I have not even received this months and it the 10 th of April. I use to look forward... See more

Rated 5 out of 5 stars

Lovely website to visit & peruse, if you are interested in beauty boxes. I initially purchased the "mystery box" & found it so good I then ordered 2 others, letterbox & another themed one. The item... See more

Rated 3 out of 5 stars

Products are getting repetitive which is a shame as they are quality but you don’t want the same things again and again

Company details

  1. Cosmetics Store

Written by the company

Cohorted brings the magic of product discovery to your door with our luxury beauty box edits. We connect everyday beauty lovers to leading luxury beauty brands that you can fall in love with and use time and time again. From our No1 luxury monthly subscription beauty box, to our Limited Edition curations, our in-house beauty experts promise to bring you only the very best products on the market.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 22% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Cheap New Packaging.

I used to love the delivery of my Cohorted box, beautifully presented in a smart, sturdy box which exuded quality. The products now arrive thrown in a flimsier cheap cardboard flat pack box with either some brown packing paper or shredded paper -this month after I contacted customer support to voice my disappointment. Apparently this new packaging is supposed to be more eco friendly, but if feels like a cost cutting measure.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely awful

Absolutely awful, the last 6 months terrible awful packaging cheap products each month I give you another chance I have not even received this months and it the 10 th of April. I use to look forward to the box each month and now it’s always dissatisfaction not luxury at all

11 April 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed with the items received

Disappointed with the items received. I paid for the beauty box £39.99 per month. It was advertised dishonesty, showcasing multiple items of different premium brands. I thought what a bargain and a great way to try new brands.. RECEIVED first box which is the same brand just different items, this is not what was advertised to me. If I wanted the one brand box I could have purchased it. I also dont understand why you pay a month in advance?.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely website to visit & peruse

Lovely website to visit & peruse, if you are interested in beauty boxes. I initially purchased the "mystery box" & found it so good I then ordered 2 others, letterbox & another themed one.
The items are great sizes & very good quality.
I would have purchased a subscription, but I noticed a lot of a make-up included & as I do not wear any at all, this would be a waste for me.

30 March 2026
Unprompted review
Rated 3 out of 5 stars

Haircare is not for me

Haircare is not for me, but the gummies are actually quite tasty. I purchased a Cohorted one off Avant box recently so I am a bit concerned I may end up with a subscription Avant themed box due to what is available on their website.

Additionally, not impressed with the little to no availability of the one off boxes. When you first see the variety of boxes to chose from it looks great, but when you go to select one they are sold out. Cohorted, please replenish your stock and only advertise and display boxes we can actually buy, this is not a luxury experience it is disappointing.

16 March 2026
Unprompted review
Rated 2 out of 5 stars

The packaging needs quite the glow-up....

I've had some brilliant boxes and then BAM! Gone are the lovely, black boxes, the ones that made you feel a bit special. Instead, the samples are dumped on a piece of brown packaging paper and wrapped in the sort of box you'd send a faulty toy back to Amazon in. No explanation, no management of that change, just, 'here's your shitty box.' Cohorted, tell us what's going on!

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing and poor value

Having received a box with a broken bottle of perfume that spoiled the rest of the contents, and a second product with a broken lid, I wasn’t impressed to begin with. The products were disappointing too. I requested to cancel my subscription but received a second box containing Avant products. I use Avant a lot but wouldn’t have wanted these products as they replicated items I had from the advent calendar, and they were the less desirable products too. These boxes are not worth the money. There are other boxes that are better value with better products. Disappointing and misleading.

12 March 2026
Unprompted review
Rated 2 out of 5 stars

Cancelling my subscription after years of loyalty

I've been receiving Cohorted boxes for years but have been disappointed with what I've received a lot recently. I'll be cancelling after receiving my latest box yesterday; it contained three things I've already received in the last few months. I've also received one box that was completely full of products for thinning hair which is something I don't have an issue with, quite the opposite in fact.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Ive subscribed to many beauty…

Ive subscribed to many beauty subscriptions over the years ....but cohorted is the only one I wouldn't want to live without! They always have such nice high end products and all the smaller (cheaper) boxes tend to cycle the same products from company to company, whereas with cohorted you're often getting full size products and apart from firm favourites like the brand avant (which I love) and a few others....its fairly rare to get repeats & I hope it stays that way! ❤️😏❤️🙏

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Order not received

I’ve had an email asking me to write a review for an order I haven’t received despite it being ordered 10 days ago. It’s mystery box and not a subscription so I was expecting prompt delivery. I’ve had no response to my follow up email either. Enough said.

26 January 2026
Unprompted review
Cohorted logo

Reply from Cohorted

Hi Amy,

Thanks for taking the time to leave a review — and I’m really sorry for the frustration here.

You’re absolutely right to expect prompt delivery, especially as this was a one-off Mystery Box order (not a subscription). The review request email is automated and should never feel like we’re jumping the gun when your parcel hasn’t arrived — apologies for that.

we’ve checked the tracking and to give you a clear update straight away. If it looks like the parcel has gone missing, we’ll arrange a replacement or a refund — whichever you prefer.

Please email our customer service team with your preferred option so they can action this for you.

Rated 5 out of 5 stars

Posh Beauty

I purchased a box 2 months ago it was a one off box with Eve Lom. It was great value and promptly arrived well packaged.
I then decided to do the mystery box subscription. You get a sneak peak and so far the contents have been great value and great products. The only thing I didn’t like was having to pay in advance by one month but other than that I can’t fault the service and contents.
There are loads of beauty boxes out there but this one has high value products. 😀

1 October 2025
Unprompted review
Cohorted logo

Reply from Cohorted

Hi there,

Thank you so much for taking the time to leave this review — we’re really happy to hear you loved your Eve Lom one-off box and that it arrived quickly and well packaged.

It’s also great to know you’ve been enjoying the Mystery Box Subscription and the sneak peeks, and that the products have felt like genuinely great value. We really appreciate your feedback about the one-month advance payment too — we understand it’s not for everyone, and we’ll continue to look for ways to make the subscription experience as smooth and flexible as possible.

Thanks again for choosing us amongst so many beauty boxes out there. We can’t wait to send you your next box! 😀

Rated 3 out of 5 stars

Not as good as it used to be

Not as good as it used to be - the calibre of the products seems poorer. There have been two boxes full of haircare within a short space of time. I preferred it when there were innovative, new makeup products and expensive skincare. There has been a bit too much shampoo, toner (which hardly anyone uses) and cleansing oil.

12 January 2026
Unprompted review
Cohorted logo

Reply from Cohorted

thanks for taking the time to leave a review.

We are really sorry to hear you feel things aren’t as good as they used to be — that’s not the experience we want anyone to have. We’d really appreciate the chance to understand what changed for you (product quality, delivery, customer service, or something else).

Rated 5 out of 5 stars

Extremely high quality and great value

Incredible value for money with such fantastic, very high quality products in proper sizes and a huge variety too

7 January 2026
Unprompted review
Cohorted logo

Reply from Cohorted

Thanks so much for your lovely review! 😊
We’re really happy to hear you’re enjoying the quality and the value, and that the sizing and variety hit the mark too.

If you ever want recommendations or have any questions before your next order, just drop us a message — we’re always here to help. Thanks again for your support!

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing

9 January 2026
Unprompted review
Cohorted logo

Reply from Cohorted

Thanks so much for your review! We’re really happy to hear you had an absolutely amazing experience — hope to see you again soon. 💛

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