Coffeelink Reviews 

6,685
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of the coffee products, noting their freshness and excellent taste across a wide selection of origins and grind options. The service is frequently highlighted as exceptional, with staff described as helpful and efficient in resolving any issues. Additionally, consumers appreciate the fast, reliable, and on-time delivery service, alongside the reasonable pricing and good value offered. However, some people mentioned issues with product quality and packaging. A few customers received coffee that tasted rancid, burnt, or had a moldy smell, indicating inconsistent batch quality. Others experienced problems with damaged packaging, such as split bags or faulty seals, leading to spillage upon arrival.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the excellent quality, taste, and wide... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent taste and... See more

Delivery service

Consumers consistently report positive experiences with the delivery service, often highlighting its speed... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as excellent, fast, and... See more

Order

Reviewers highlight positive aspects of order, noting that ordering online is easy and convenient, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

Delicious coffee and excellent customer service, prompt delivery. I did stray away from CoffeeLink for a couple of months but so pleased to be back. I ventured to another company who only did one for... See more

Company replied

Rated 5 out of 5 stars

I have a regular monthly order of 1 kg Yirgacheffe beans, saving some 24%, but I actually use over 1 kg every month, which makes life difficult. But every so often I get the chance to order an extra k... See more

Company replied

Rated 5 out of 5 stars

Great company, great service and outstanding coffee ☕ actually reordered one of their bean varieties in a 1kg bag it was so good. I also love the card they give with more information about the origin... See more

Company replied



Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,685)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent coffee excellent price!

Great choice of coffee, I buy beans and have tried lots of different types. Price is great, coffee freshly roasted and delivery is very quick. Highly recommended!!!

27 January 2026
Coffeelink logo

Reply from Coffeelink

Good afternoon
Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Best decaff coffee beans

I have tried so many different companies for medium roast Decaff beans, but none of them tasted as fresh as the ones from Coffee Link. Freshly roasted (a week before arrival), beautiful fragrance, no chemicals and no bitterness at all. I am honestly blown away.

17 February 2026
Unprompted review
Coffeelink logo

Reply from Coffeelink

Good afternoon
Thank you for your feedback.
Enjoy your brew:)

Rated 3 out of 5 stars

Subscriotion service supply has stopped

Ive been using the subscriotion service for over a year with no problems. Good coffee.
This monrhs subscription didnt turn up and no reply to emails.
I ordered a bag outside of the subscription and again hasn't been sent. Both orders are "processing".
EDIT: eventually got a reply after third email using direct address rather than website contact form. All sorted now. Thanks.

12 February 2026
Unprompted review
Coffeelink logo

Reply from Coffeelink

Good afternoon
Apologies the subscription services having problem.
Please feel free to contact us on info@coffeelink.com
Thank you

Rated 5 out of 5 stars

Fantastic

I've been buying from Coffeelink for a few years now, excellent coffee every time and never had any issues whatsoever with customer service. They are brilliant.

2 February 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great company, great service and outstanding coffee

Great company, great service and outstanding coffee ☕ actually reordered one of their bean varieties in a 1kg bag it was so good. I also love the card they give with more information about the origin and area the coffee was grown. Wish they had some more medium/light roasts options, and some variety sets, where you can try a whole bunch of different ones. The ones I tried were amazing though! Fast on time delivery too.

2 February 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

The right blend at the right price

Coffee link always offer the blends that I prefer, I love African coffee, especially Ethiopian. Price is competitive and delivery is always prompt and traceable.

31 January 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Outstanding coffee.

Coffeelink supply lovely coffee. I like the fact their coffee is produced and packaged in the UK. I order for personal use only so small quantity orders, but I feel my orders are handled with the same dedication and efficiency as they would be for big coffee houses. I will be ordering regularly.

31 January 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

I use a subscription to buy coffee

I use a subscription to buy coffee. Delivery is always on time, and everything is packaged neatly. Excellent coffee, great taste, I've been using it for years.

3 February 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

Poor Quality Coffee, badly roasted in flimsy packaging.

I honestly can't understand where the positive ratings are coming from here. At best I have had one order of disappointing coffee and at worst, my most recent order was an undrinkable rip off.

I ordered 3 coffees with the lightest roast available in a larger quantity - this one turned up in a split bag with beans all over the box. I tried contacting them to see if they would send me a small bag as a replacement (because I didn't think the damage was intentional and waned to compromise) but, after asking for photo of the bag there was no further contact.
I tried to rescue the beans by immediately transferring to a sealed container but could barely make the coffee drinkable, no matter how it was brewed.

Next I opened the "Columbian Geisha" which could really be anything as it was burnt to a crisp.

I have one more to go but I'm really not looking forward to it.

On the surface these seem like a reasonably priced speciality roaster, but upon reflection, the coffee is actually overpriced - given the quality of the product.

I wouldn't order from this lot again and would advise giving them a wide birth. There are plenty other roasters out there with better coffee at similar price points.

28 January 2026
Rated 5 out of 5 stars

Perfect as always

My bean subscription arrives when it should, the price is good and the coffee is excellent and consistent. No shocks or horrors - just really nice coffee and no hassle.

2 February 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Outstanding

Every order I have made has turned up quickly, and correct. All the coffees I've tried are wonderful. Although I have found some favourites. I will always be ordering my coffee from coffeelink. I usually order a reasonable amount to last a few months. Which works perfectly for me.

31 January 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Super coffee

Super coffee. Lots to try. Favourite is Colombian Huila. Great price. Subscription makes things really easy.

30 January 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

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