I ordered a coffee machine which unfortunately came with a European plug, an adaptor was provided but this was very bulky and it's impossible to buy a smaller version. If you change the plug it... See more
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Review summary
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Reviews shaping this summary
I am very happy with my experiences with Coffee Friend. I purchased both a Siemens bean to cup machine (excellent price) and 3kg of coffee beans. I would have given five stars but the machine had a... See more
Purchased machine and coffee through website. Speedy delivery on the machine. Perfect service thank you. However have received at least 50 marketing emails in past 3 weeks, some days getting 3 or 4 em... See more
Company replied
We ordered a coffee machine at a very competitive price. The machine is exactly what we hoped for and works perfectly. It would have been 5 stars but the communication was lacking as it was longer del... See more
Company replied
Company details
About Coffee Friend
Written by the company
Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production.
Working hours: (Mon-Fri 8AM-5PM)
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Contact info
166 College Road, HA1 1BH, Harrow, United Kingdom
- 01202029699
- hello@coffeefriend.co.uk
- www.coffeefriend.co.uk
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
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very prompt delivery and great product
very prompt delivery and great product, can’t complain
20 May 2026
Delivery was a good experience…
Delivery was a good experience delivered on time. Price was good. I have given 5 even though I haven’t used it as it’s got a new kitchen
21 April 2026
Administration fee
They have started adding an 'administration fee' to online orders below £18. Maybe they'd rather sell coffee machines than actual coffee..
29 May 2026
Unprompted review
Reply from Coffee Friend
Thank you for your feedback.
We understand your concern. The administration fee on smaller orders helps cover part of the handling, packaging, and processing costs involved in preparing each parcel.
We truly value all our customers, whether they order coffee, accessories, or coffee machines, and your feedback will be shared with the relevant team for review.
Emilia
Good price and plenty of email…
Good price and plenty of email communication, order arrived on date promised. But maxhince came fitted with European two pin plug and although an attachment was provided I would prefer it to be factory fitted with British plug. Also instruction booklet had about 20 languages but English was not one of them which was also a bit of a surprise.
18 May 2026
Reply from Coffee Friend
Thank you for your feedback.
We’re pleased to hear that you were happy with the price, communication, and delivery. We’re sorry, that English instruction manual was not included in the box.
We have now sent the English manual to your email address. Please accept our apologies for the inconvenience caused, and should you need any further assistance, we’ll be happy to help.
Emilia
I have ordered from here before without…
I have ordered from here before without any problems however, this time the delivery process wasn’t great. I never received my parcel which was a bdy gift and according to the tracking it had been attempted. After speaking to customer service they were able to confirm that it wasn’t attempted but no door number was added to the address when being dispatched. Unfortunately, due to the opening times of my local post office collection wasn’t an option. Therefore, I never did receive my parcel and waiting on a refund. Customer service was helpful as best they could but at the end of the day I never received my husbands birthday present. Would I order again? Not sure
18 May 2026
Reply from Coffee Friend
Thank you for taking the time to share your experience.
We are very sorry that your order did not reach you, especially as it was intended as a birthday gift. This is certainly not the experience we want for our customers, and we completely understand your disappointment.
We’re glad our customer service team was able to assist, and we can confirm that your refund has been issued. Your feedback will also be shared with the relevant team so we can review what happened and help prevent similar issues in the future.
We truly hope to have the opportunity to provide you with a much better experience next time.
Emilia
Great product, good price and quick delivery
Good price and quick delivery and easy to contact by phone with a query which was quickly answered. Very happy with the item ordered.
Have received a lot of post order emails though with special offers etc so may need to unsubscribe!
17 May 2026
Reply from Coffee Friend
We are pleased to hear that you are satisfied with the price, fast delivery, and our customer service, and that your query was answered quickly.
We also appreciate your note regarding the post-order emails. We understand that receiving multiple promotional messages can be inconvenient, and you may unsubscribe from these at any time using the link provided in the emails.
We are glad you are happy with your purchase and hope to serve you again in the future.
Great company to use
Great company to use, easy website and so much choice for coffee lovers.
16 May 2026
Ordering & delivery good but serial number not recognised by manufacturer
The site was well laid out, the different offers and options clear. The ordering process was simple and price was very competitive. Coffee machine arrived well packaged and communication before and during delivery was good.
Whats not so great is than NONE of the barcodes/serial numbers on the packaging or machine are recognised by the manufacturer and so I can't register it!
16 May 2026
Reply from Coffee Friend
Thank you for your kind feedback — we’re pleased to hear that you were happy with the website, ordering process, pricing, packaging, and delivery communication.
Regarding the product registration, please note that your coffee machine is covered by a 24-month warranty. If you need any support with the warranty or have any concerns regarding the registration, please do not hesitate to get in touch with us — we’ll be happy to assist.
Emilia
Great customer service
Great product and when i had issues with some items they were quickly resolved. thanks!
26 May 2025
Great follow up[ customer service
Very helpful customer service and ongoing product support.
15 May 2026
We had an issue with the first item…
We had an issue with the first item ordered but i contacted voffee friend and they sorted put a replacent strsight away , great service !!
12 May 2026
Nothing went right
Nothing went right, I did not complete my purchase, not because I didn't have funds. Purchasing from the US for a wedding gift in the UK did not work.
12 May 2026
Reply from Coffee Friend
Thank you for your feedback. We are sorry to hear that you were unable to complete your purchase.
Unfortunately, we are unable to accept checks as a payment method. However, we did offer you alternative payment options that could be used to complete the order.
We regret that the purchasing process did not work out as expected and apologise for any inconvenience caused.
Kind regards,
Emilia
Delonghi green kettle😊
Delonghi green kettle😊
This is my 3rd kettle I was so pleased to that you had it in stock on your website.
Package very secure and fast delivery. Certainly recommend the company. Thankyou
28 April 2026
Poor respresentation
It was not obvious that the DeLonghi toaster we bought was going to come with a European plug with a converter that means the cable sticks out in the opposite direction to the wall! There is also a small scratch on it, which we are not sure is worth the effort of sending it back because after ordering we found out it was being imported from Europe!! Very poor not to highlight to a UK consumer about the plug
11 May 2026
Reply from Coffee Friend
Thank you for taking the time to share your feedback.
We’re sorry to hear that this was not made clear enough before your purchase, and we completely understand your disappointment. As some of our products are sourced from Europe, certain items may be supplied with a European plug and a suitable UK adapter.
We’re also sorry to hear about the small scratch on the toaster. If you would like us to look into this further, please contact our customer service team with your order details and a few photos, and we’ll be happy to review the situation and advise on the available options.
Laura
A genuine 5 stars
A genuine 5 stars. Great communication and immediate, proactive resolution of a problem with my order ( which quite frankly I didn’t really consider an issue! ). I don’t often submit reviews but Coffee Friend went the extra mile ( proactively, not because I complained ) to sort a trivial problem.
7 May 2026
Reply from Coffee Friend
Thank you so much for your kind words!
We really appreciate you taking the time to share your experience. It’s wonderful to hear that our team could go the extra mile and make things right, even for a small issue.
We look forward to serving you again soon!
Emilia
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