Scam Site - Order Did Not Arrive & I Had No Response from Customer Services After Multiple Attempts of Contact. I reached out to Cocooncenter via phone, email (twice) and the webform. No one has repli... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve ordered from cocooncenter.co.uk several times in the past year or so. I’ve always received whatever I’ve ordered exactly as shown on the website. I would recommend cocooncenter to anyone that’s l... See more
Great company, good service and Le Petit Marseilials Savon Extra Doux is the gentlest and kindest soap for you skin. Never had any skin problems after using this soap.
love it that it gives me a platform to purchase swiss item that is not available in my country. thank u so mcuh cocooncenter. has been purchasing items from here for 6 years. please continue to post t... See more
Company details
Written by the company
Online parapharmacy with over 21,000 products and more than 800 top brands.
Contact info
France
- www.cocooncenter.co.uk
4.5
Excellent
546 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to navigate web site to order soap.
5 March 2026
Unprompted review
Reply from Cocooncenter
Hello,
Thank you very much for your positive feedback. We’re delighted to hear that you found our website easy to navigate when placing your order.
We look forward to welcoming you again soon on Cocooncenter.
Cocooncenter Team
I bought this Gum Easy Floss while bike…
I bought this Gum Easy Floss while bike touring in France last year and loved it; only floss I found that didn't come apart when flossing. Its not available in the US and I found Cocooncenter in UK sold it and shipped to US. Easy experience ordering. Thank you, I'll be a long time customer now from US!
4 March 2026
Unprompted review
Reply from Cocooncenter
Hello,
Thank you very much for your wonderful feedback. We’re delighted to hear that you discovered this product during your trip to France and that you were able to find it again on our website. It’s great to know that your ordering experience with Cocooncenter was easy and that the product met your expectations.
We truly appreciate your trust and are very happy to count you among our customers from the United States.
We look forward to welcoming you again soon on Cocooncenter.
Cocooncenter Team
Easy ordering online
Easy ordering online, fast delivery to Australia.
All in all great service, would highly recommend and will be using them again.
19 February 2026
Unprompted review
Reply from Cocooncenter
Hello,
Thank you very much for your kind feedback. We’re delighted to hear that you found the online ordering process easy and that your delivery to Australia was fast. It’s wonderful to know that you were satisfied with our service.
Thank you as well for your recommendation. We look forward to welcoming you again soon on Cocooncenter.
Cocooncenter Team
Good medical products
Great place for ordering all kinds of health needs.
Efficient and good customer service. Highly recommend.
26 February 2026
Unprompted review
Reply from Cocooncenter
Hello,
Thank you very much for your positive feedback. We are delighted to hear that you appreciate the wide range of health products available as well as the efficiency of our customer service.
Your recommendation means a lot to us and encourages us to continue providing the best possible service.
Kind regards,
Cocooncenter Team
easy to complete purchase and I love…
easy to complete purchase and I love the products
1 March 2026
Unprompted review
Reply from Cocooncenter
Hello Marisa,
Thank you very much for your positive feedback. We are delighted to hear that your purchase on Cocooncenter was easy to complete and that you love the products.
Your satisfaction is very important to us and your message encourages us to continue providing the best possible service.
Kind regards,
Cocooncenter Team
Online shopping should always be this easy.
Easy to find the products you're looking for, easy to order, nice clear website, delivery time estimates given, and they cover the UK. I'm a happy customer.
1 March 2026
Unprompted review
Reply from Cocooncenter
Hello Suzie,
Thank you very much for your positive feedback. We are delighted to hear that you found our website clear and easy to use, and that it was simple to find and order the products you were looking for on Cocooncenter.
We are also pleased that the delivery time estimates and our service to the UK contributed to your satisfaction.
Your satisfaction is very important to us, and we are happy to count you among our satisfied customers.
Kind regards,
Cocooncenter Team
I have had difficulty in sourcing my…
I have had difficulty in sourcing my usual Olia hair colour in the U.K.
So pleased to have found it at Coccoon Centre, at a good price.
Highly recommend.
27 February 2026
Unprompted review
Reply from Cocooncenter
Hello Linda,
Thank you very much for your positive feedback. We are delighted to hear that you were able to find your usual Olia hair colour on Cocooncenter and that our price met your expectations.
Your recommendation means a lot to us and encourages us to continue offering a wide range of products at competitive prices.
Kind regards,
Cocooncenter Team
Reply from Cocooncenter
Hello,
Thank you very much for your positive feedback. We are delighted to hear that you had a great experience on Cocooncenter.
Your satisfaction is very important to us and your message encourages us to continue providing the best possible service.
Kind regards,
Cocooncenter Team
Reply from Cocooncenter
Hello Saleh,
Thank you very much for your positive feedback. We are delighted to hear that you find the Cocooncenter website easy to use.
Your satisfaction is very important to us and your message encourages us to continue improving the experience we offer to our customers.
Kind regards,
Cocooncenter Team
Easy to navigate
24 February 2026
Unprompted review
Reply from Cocooncenter
Hello Susan,
Thank you very much for your positive feedback. We are delighted to hear that you find the Cocooncenter website easy to navigate.
Your satisfaction is very important to us and encourages us to continue improving the experience we offer to our customers.
Kind regards,
Cocooncenter Team
Reply from Cocooncenter
Hello Bonnie,
Thank you very much for your positive feedback. We are delighted to hear that you appreciate the quality of the products as well as the ease of use of the Cocooncenter website.
Your satisfaction is very important to us and your message encourages us to continue providing the best possible service.
Kind regards,
Cocooncenter team
We are happy to receive your emails and…
We are happy to receive your emails and offers. thank you for your continued help. Roy Collier
23 February 2026
Unprompted review
Reply from Cocooncenter
Hello Roy,
Thank you very much for your positive feedback. We are delighted to hear that you appreciate receiving our emails and special offers.
Your satisfaction is very important to us, and we are pleased to continue supporting you with our products and services on Cocooncenter.
Kind regards,
Cocooncenter Team
Reply from Cocooncenter
Hello Philip,
Thank you very much for your positive feedback. We are delighted to hear that your experience on Cocooncenter was easy and very good.
Your satisfaction is very important to us and your message encourages us to continue providing the best possible service.
Kind regards,
Cocooncenter Team
Easy to order prompt delivery
A friend gave me samples of product. I was able to order and understand pricing and purchase process very easily.
22 February 2026
Unprompted review
Reply from Cocooncenter
Hello Leslie,
Thank you very much for your positive feedback. We are delighted to hear that, after discovering the product through samples from a friend, you were able to easily understand the pricing and complete your purchase on Cocooncenter.
Your satisfaction is very important to us and your message encourages us to continue providing the best possible service.
Kind regards,
Cocooncenter Team
Very satisfied with the online store
Very satisfied with the online store! I have ordered several times already, and each time the experience has been excellent. The prices are very affordable, the selection is large and diverse, and the delivery is extremely fast. Everything always goes smoothly without any issues. I will definitely continue ordering and highly recommend it!
31 July 2025
Unprompted review
Reply from Cocooncenter
Hello,
Thank you very much for your wonderful feedback and for your loyalty. We are delighted to hear that your experiences on Cocooncenter have always been excellent.
It is a pleasure to know that you appreciate our affordable prices, the wide and diverse product selection, and the fast delivery. Your recommendation means a lot to us and motivates us to continue providing the best possible service.
We look forward to welcoming you again soon on Cocooncenter.
Kind regards,
Cocooncenter Team
Reply from Cocooncenter
Hello Sandra,
Thank you so much for your lovely message!
We’re delighted to hear that you are very pleased with your experience at Cocooncenter. Your satisfaction truly means a lot to us and encourages our team to keep delivering the best possible service.
We look forward to welcoming you back again soon.
Kind regards,
Cocooncenter Team
Reply from Cocooncenter
Hello Paul,
Thank you very much for your feedback!
We’re delighted to know that you were satisfied with our service. At Cocooncenter, we strive to provide the best possible experience to our customers.
We look forward to serving you again soon.
Kind regards,
Cocooncenter Team
I have ordered products from this…
I have ordered products from this retailer many times and have always found them to be very competitively priced.
14 February 2026
Unprompted review
Reply from Cocooncenter
Hello Yvonne,
Thank you very much for your continued trust and for taking the time to share your experience.
We’re delighted to hear that you have ordered from us many times and that you consistently find our prices competitive. Your loyalty truly means a lot to us and motivates our team to keep offering great value.
We look forward to serving you again soon at Cocooncenter.
Kind regards,
Cocooncenter Team
C'était excellent!
12 February 2026
Unprompted review
Reply from Cocooncenter
Bonjour James,
Un grand merci pour votre message !
Nous sommes ravis d’apprendre que votre expérience a été excellente. Votre satisfaction est notre plus belle récompense et encourage toute notre équipe à continuer dans cette voie.
Au plaisir de vous retrouver très prochainement sur Cocooncenter !
L’équipe Cocooncenter
Would put a 0 if I could
Would put a 0 if I could. No idea where my order is - pretended to have it shipped but when clicking on the link, it is still “label created” days later !
No communication - I am not even sure I will ever receive my order. I am so disapointed.
11 February 2026
Unprompted review
Reply from Cocooncenter
Hello,
Thank you for taking the time to share your feedback.
After reviewing your comment, we were unfortunately unable to identify any order under the name used for this review in our system. In order to better understand your situation, we sent you a request for additional information via Trustpilot, but we have not received a response from you so far.
We kindly invite you to provide us with your order number or any information related to your purchase so that we can locate your order and review the situation in detail.
Our customer service team remains at your disposal and will be happy to assist you once we receive these details.
Kind regards,
Cocooncenter Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.